A:AnswerHi - Thank you for reaching out to us. We apologize for the confusion. For side venting, 3 additional inches of room depth are needed versus the unit depth shown in the specifications. The vent needs to go down first and then to the left or to the right. Consequently, you will need 34" of depth overall which includes the elbow needed to side vent. We hope this clarifies the dimension requirements needed for this model. All our best! Vikki@GEA
A:AnswerHi - Your model offers load sensing and adaptive fill to provide just the right amount of water for best performance and low water usage. The wash basket will turn briefly and assess the weight of the load. It will also do this after the load is saturated with water to assess how absorbent the load is and will add additional water if needed. This takes the guesswork out of choosing the load size as the washer does it for you. We are glad you checked with us. All or best! Vikki@GEA
A:AnswerHi there - Thanks for reaching out about this, we've got you covered! The manufacturer's warranty is for one-year from date of purchase. Thanks so much for considering GE Appliances! -Mikayla@GEA
A:AnswerHello, thank you for your question. The weight of this unitized washer/dryer with a load of laundry in the washer is highly dependent on how much laundry is being washed and what settings have been selected as that will determine how much water is added. The base weight of this unit is 249.0lbs if you would like to try and calculate an approximate weight with your average loads of laundry. We hope this helps! -Chris@GEA
A:AnswerHello, thank you for your question. Drain & Spin, on most models of our washers, will add water for a couple of seconds. This helps balance the load and is normal. Please feel free to reach out with any questions or concerns you may have as we are always here to help! -Chris@GEA
A:AnswerHi there! We're happy to hear from you and would love to share more about this laundry center. The exhaust can be directed upward towards the ceiling. We suggest keeping the recommended venting lengths on page 13 of the manual in mind. Venting upwards will also prevent the appliance from being pushed back against the wall so extra room will be needed when considering the depth. Feel free to reach back out with any more questions. - John@GEA
A:AnswerHi there,
Great question! This model washer/dryer is a model that must be vented externally. We do have a ventless washer/dryer combination unit. We recommend checking out model GFQ14ESSNWW. Let us know what you think! Mike@GEA
A:AnswerHi,
Good question! We appreciate you choosing GE Appliances and we'd be happy to help. We're happy to inform you that you can purchase a replacement handle. The appropriate model for your dryer is WE01X30378. Hope this helps!
-Sylvia@GEA
A:AnswerHi,
Good question! We appreciate the interest and we'd be happy to help. We found that this model only has Bleach and Fabric Softener dispensers. We apologize if this causes any inconveniences. Have a great day!
-Sylvia@GEA
A:AnswerThanks for answering my question. The machine wasn't on top of hose and it only sits 3 ft off the ground. So I did a reset method I found online - unplugging unit for 1 min, within 15 seconds of plugging back in open/close door 6 times - which reset the unit and worked properly after that.
A:AnswerHi,
Thanks for reaching out to us! We always enjoy hearing from interested customers and we'd love to help with your question. Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. This model should be connected to a dedicated 120/240V or 120/208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. The power cord can be purchased separately and should adhere to your local electrical codes. Thanks for asking. Take care!
-Sylvia@GEA
A:AnswerHello,
Thanks for the question! We're grateful for your interest in this model and we'd love to provide you with an answer. Unitized washer dryer units only have one power cord. There is not a separate cord for the washer and the dryer. Electric models should be connected to a dedicated 120/240V or 120/208V 30-amp time-delay fuse or circuit breaker. The 240/208V will power the dryer, and the unit internally steps it down to 110/120V for the washer. The power cord should be purchased separately. Hope this helps!
-Sylvia@GEA
A:AnswerHi there - Thanks for reaching out about this! It's not uncommon to have a small amount of water at the bottom of the wash basket after a load is complete. The amount of water is typically a 1/2 cup of water or less, and is considered normal. This will occur when water becomes trapped in the fill nozzle (fill tube) at the top of the wash basket after the water shuts off after filling. Often the nozzle doesn't immediately drain all of the remaining water, so after some time (even a few hours later), the water tension holding in the water breaks and the last amount of water is released or spurted from the fill nozzle. It's similar to the small spurt or burst of water that sometimes comes out of a bathroom shower head after the water is turned off. If there is more than a 1/2 cup of water in the bottom of the tub, service may be required. If needed, you can schedule an appointment by calling 1-800-432-2737. We hope this helps! -Mikayla@GEA
