“Before beginning the wash cycle on my GUD27ESSMWW washer/dryer combo a groaning noise is made as drum begins to rotate. Why”

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• The drum off balance.

  Answered by Anonymous 4 years ago

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• Hello, thank you for your question. We are sincerely sorry that your washer is making an odd groaning noise as the drum is starting to rotate. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA

  Answered by GE Answers 4 years ago

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