A:AnswerBest Buy’s system confirmed 12/12 for delivery/installation.
• RXO’s tracking showed 12/13 as the delivery date.
• XPO was assigned the 12/12 install window but never dispatched a crew.
When those systems don’t sync, you end up with conflicting dates — and in your case, no one showed up at all.
The next step is to call Best Buy’s appliance delivery team at 1-888-237-8289, give them your order number, and ask them to:
1. Get RXO and XPO on the same page with a single confirmed date and time.
2. Reschedule you at the earliest possible slot.
3. Compensate you for the missed appointment (they can refund delivery/installation fees or offer a gift card).
So the “why” is a scheduling mismatch between Best Buy and its contractors, and the solution is to escalate with Best Buy so they coordinate directly with RXO and XPO.
A:AnswerThe driver who deliver my order, send me a picture on a text on my phone, he called me first. And then sent me the text and picture. I really appreciated cause I couldn’t be home for a couple of hours later
