A:AnswerI'm sorry that you have experienced this issue. I recommend reaching out to HP Support so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.
A:AnswerI was told by the Geek Squad that you will have to purchase an external DVD/CD Player-Writer and plug it into the back port to play or create a DVD or CD.
This model does not have a DVD/CD internal drive.
Another option that you can do today: Go to the Spotify APP (that should already be preinstalled for you). Search for the holiday CD that you have. Create a playlist for it. You can now listen to that holiday CD digitally.
A:AnswerDepending on your scanner, you may be able to plug in the USB and it will load the drivers automatically. Otherwise, go to the scanner manufacturer's support website to download the driver for your scanner.
A:AnswerYes, it can run lighter and even medium games. The challenge with gaming may be storage, as some of the games are large and can overwhelm the 256 GB SSD. Also, with the more graphically intense games, low settings may be your best option.
A:AnswerIt sounds like you have accidently set it to HDMI Input which is used when you want to use the computer as a display. Make sure your second screen is connected into the HDMI Output and ensure the computer is not on the mode to display from the input.
A:AnswerI'm sorry that you have experienced this issue. I recommend reaching out to HP Support so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.
A:AnswerYes, you can. We ran out of room after installing one game. It's a very nice system. We are using a USB 3.0 500 GB back up drive . Seems to work fine after adding in the new drive.
I wasn't thinking how much space that games can take on computers now, and obviously neither was HP.
