A:AnswerHello there! We understand your inquiry about the WKEX300HBA WashTower and the hinge orientation of its doors. This unit ships with both washer and dryer doors hinged on the left-hand side, so they open toward the right. Additionally, for this model, neither the washer nor the dryer doors are reversible—there are no factory-approved kits or procedures to switch them to the right-hand hinge side.
Troubleshooting Tip: If you ever notice stiffness or misalignment when opening or closing either door, first ensure the unit is level by adjusting all four leveling feet so the tower sits plumb. Then, wipe the hinge area with a soft, dry cloth to remove any lint or debris that might impede smooth operation.
https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-center-control-black-steel/6530020.p?skuId=6530020
If you need further assistance—whether it’s more detailed door-care guidance, setup tips, or any other feature support—please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience and look forward to helping you get the very best from your LG WashTower. —Renzo
A:AnswerHi there, Karen. Thank you for reaching out and sharing your inquiry with us. We understand your interest in the color options available for the LG WKEX300HBA WashTower™. At this time, this model is offered in the Black Steel finish only. There is currently no green color option available for this specific 5.0 cu. ft. washer and dryer tower unit.
https://www.lg.com/us/washers-dryers/lg-wkex300hba-washtower#pdp_specs
If you would like to explore more about the available finishes or check for future color releases, we invite you to send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you further. We appreciate your inquiry and your interest in LG!
—Renzo
A:AnswerHello, Rob.
The washer for the ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control® 5.0 cu. Ft. Washer & 7.4 cu. Ft. Electric Dryer, Model # WKEX300HBA is equipped with a 3-prong power cord and plug, but as with standalone electric dryers, a power cord (pigtail) connection between the wall receptacle and the dryer terminal block IS NOT supplied with the dryer. IT must be purchased separately.
The dryer's terminal block must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit fused at 30 amperes. (The
the circuit must be fused on both sides of the line.)
Depending on your local codes and ordinances, or with the latest edition of the National Electrical Code, ANSI/NFPA 70 in their absence, you can use a 30-amp, 240-volt, 4-wire, or a 30-amp, 240-volt, 3-wire UL-listed power cord with #10 AWG-minimum copper
conductor and closed loop or forked terminals with upturned ends.
Grounding through the neutral conductor is prohibited for: (1) new branch-circuit installations and (2) areas where local codes prohibit grounding through the neutral conductor. so you must use a 30-amp, 240-volt, 4-wire, UL-listed power cord, as mentioned above...^Ivan.
A:AnswerHello there. Thank you for your question about the LG WKEX300HBA WashTower. The clearance needed for optimal performance includes approximately 1 inch on the sides and 4 inches at the back. These specifications ensure proper airflow and ventilation during operation. For further details or specific installation advice tailored to your space, please send us a private message via @LGUSSupport on our social media platform. We're here to assist you in achieving an efficient setup for your WashTower! ^Sam
A:AnswerHello there! Thank you for your inquiry about the LG washer model WKEX300HBA. This model is designed with an internal ventilation system that helps remove moisture after use, which can help prevent mold and mildew buildup. For optimal performance and maintenance tips specific to your washer, please refer to the user manual or feel free to send us a private message on Social Media @LGUSSupport for further assistance. We're here to help. —Renzo
A:AnswerFor the LG model WKEX300HBA washer, it's designed to work without requiring a steam hookup. Steam functionality in washers typically enhances stain removal and fabric care by loosening dirt and stains, but it's not essential for basic operation. You can use the washer without connecting it to a steam source, and it will still perform regular washing cycles effectively. -Renzo
A:AnswerHello there! For the LG WashTower model WKEX300HBA, a drain pan that is slightly larger than the unit's dimensions is recommended. The dimensions of the WKEX300HBA are 27 inches in width and 30 3/8 inches in depth. Therefore, a suitable drain pan should have dimensions that exceed these measurements to ensure proper fit and functionality. -Junel
A:AnswerThank you for reaching us regarding LG WashTower. No, the LG WKEX300HBA is not two separate pieces. It is a single unit front load WashTower that combines a washer and dryer in one vertical design. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX300HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerThank you for reaching us regarding LG WashTower. The LG WKEX300HBA is designed as an integrated, space-saving laundry solution with the washer and dryer stacked, not side-by-side. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX300HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
A:AnswerHi there! Thank you for your inquiry about the WKEX300HBA. We understand that having the right setup for your laundry appliances is crucial for ease of use.
In the WKEX300HBA configuration, the dryer is placed on top of the washer. As for the washer door, it typically requires a similar amount of opening space as the dryer door to ensure smooth operation and accessibility. It’s advisable to allow enough clearance around both units for comfortable loading and unloading.
If you have any more questions or need further assistance, please send us a private message on Social Media @LGUSSupport. Our team is more than happy to assist you! We appreciate your patience. —Avril
A:AnswerThank you for your interest in the LG WashTower (WKEX300HBA) model. Yes, you would need to purchase a dedicated LG side vent kit, such as the 383EEL9001L or 3911EZ9131X models, in order to vent the WKEX300HBA washer/dryer combo unit out the right or left side instead of the back. The dryer door on the LG WKEX300HBA can be reversed, the washer door cannot be reversed and must remain in its original orientation. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX300HBA.ABLEEUS. ^Cris
A:AnswerHi John! Thank you for your interest in the LG WashTower model WKEX300HBA. It features ventless heat pump drying technology, which is more energy-efficient than traditional vented dryers. Instead of venting the hot air outside, this technology recycles it, making the LG WashTower model WKEX300HBA an energy-efficient laundry solution.
For additional information, you may visit this link to check out the specifications of the machine: https://www.lg.com/us/washers-dryers/lg-wkex300hba-washtower. - Danee
A:AnswerHello there! Thank you for your question about the WKEX300HBA. Yes, you can wash and dry comforters in this unit, provided they fit within the capacity limits. Be sure to check the care label on your comforter for any specific instructions. If you have any further questions or need assistance, please send us a private message on Social Media @LGUSSupport, and our team will be glad to help you. We appreciate your interest! —Avril
A:AnswerHi there! Thank you for your question regarding the WKEX300HBA washer and its drain hose setup. Running the drain hose approximately 5-7 feet from the washer to the sink is generally workable for this unit, but there are some important considerations to ensure proper drainage. First, make sure the hose height is not too high; it should not exceed 96 inches from the floor to the top of the standpipe to avoid siphoning issues. Additionally, ensure that the hose is positioned properly in the laundry sink, avoiding any kinks or bends that could impede water flow. It's also important to use the correct diameter drain hose (typically 1 inch) for efficient drainage, and ensure all connections are secure to prevent leaks—consider using a hose clamp if needed. If you follow these guidelines, your washer should drain effectively into the adjacent sink. If you have any further questions or need assistance with your setup, please feel free to reach out via private message on Social Media @LGUSSupport. We’re here to help! —Avril
A:AnswerThank you for your interest in the LG Single Unit Front Load LG WashTower™w. Center Control® 5.0 cu.ft. Washer & 7.4 cu.ft. Electric Dryer (WKEX300HBA) model. Yes, you can turn the light feature on. Here's how you can turn on the light feature:
1. Make sure the washer or dryer is powered on
2. Touch and hold the relevant shared light button for three seconds
3. The light will illuminate
4. The light will automatically turn off after four minutes
To manually turn off the drum light, press the drum light button for three seconds. You can download this link for more information: https://www.lg.com/us/support/help-library/lg-washer-how-to-activate-the-drum-light-CT10000011-1366663020592 ^Cris
A:AnswerHi there, Razz. Thank you for sharing your experience with us. We understand your inquiry regarding the 5.0 Cu. Ft. WashTower.
Yes, you can use Downy Rinse & Refresh in the fabric softener dispenser; however, because it is a thin liquid, we recommend not using the auto-dispense setting and instead manually adding it to the dispenser for each load to prevent premature leaking into the drum.
https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-center-control-black-steel/JJ8VPZRCR8
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
A:AnswerThe ENERGY STAR® Most Efficient LG Single Unit Front Load LG WashTower™w. Center Control® 5.0 cu.ft. Washer & 7.4 cu.ft. Electric Dryer, Model # WKEX300HBA is sold and delivered as a "single" unit as indicated in it's title. It cannot be used as a side-by-side unit,but it can be separated when necessary so there is no need to replace the whole unit should either the washer or the dryer break...^Ivan
