Questions & Answers

Q: QuestionI have a asus laptop and it froze on me when it starts to update itself. I don't know what to do. Can you help me with this?

Asked 8 years ago by heldawhite76.

Q: Questionmy hp computor has too many files and i cant get rid of the user john and put my name on it

Asked 8 years ago by Anonymous.

• A:Answer Right click on file name and rename.

  Answered 8 years ago by derfVerified Purchase

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Q: QuestionCan I bring my son's computer in for the tune up instead of doing it online and over the phone.

Asked 8 years ago by Twin.

• A:Answer Best Buy accepts in person Geek Squad computer tune ups.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionI have a mac book pro that is extremely slow to the point of nonusability. Is the Computer Tune-Up the right service for me?

Asked 8 years ago by maura.

Q: QuestionMy contacts have disappeared from the Contact list; they continue to be available when I type an alpha letter prior to sending an email, the address pops up. Would the "tune up" help me restore contacts to the Contact List?

Asked 8 years ago by poppie.

Q: QuestionDear Sir or Madam, I have a "system optimizer" on my virus protector (Webroot). Would a tune up do anything more for my computer than this optimizer? Thank you, i

Asked 8 years ago by Irrawaddy.

Q: QuestionEverything seems ok, with 2 exceptions: I cannot use Microsoft Outlook 2010 or iTubes. Whenever I try to install/use them I get error messages, something to do with .dll files missing. Will the standard tune up include fixing those problems?

Asked 8 years ago by JohnM2001.

• A:Answer Sounds like you will need a software troubleshoot to fix those issues.

  Answered 8 years ago by Cannon78Verified Purchase

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Q: Questionshould I click on a Driver Update from St Charles Publishing--it looks like its legit from Microsoft but I'm wary. If I need a driver update is that something that Geek Squad can do remotely?

Asked 8 years ago by SandyK.

• A:Answer Yes!! I would recommend you have remote support do the updates to avoid installing a virus by accident.

  Answered 8 years ago by Cannon78Verified Purchase

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Q: QuestionMy computer is working slow. Browser and skype programs with .dll extension are not working. It is a 9-year-old HP. If I sign up for a tune-up, will it show if I have a virus or any other problems?

Asked 8 years ago by Haig.

Q: QuestionMy MAC desk top I get the spinning wheel that seems to last forever. Will your 39.99 tune up correct problem

Asked 8 years ago by Jim.

• A:Answer For Sure!

  Answered 6 years ago by higgVerified Purchase

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Q: QuestionHi, I am thinking of bringing my desktop in to the local BB store for a tuneup, but I am also having trouble getting my computer to recognize my MP3 players. Would this be an add-on? And if so, how much additional do you suppose? Thanks. Joan Stover

Asked 8 years ago by Joan.

• A:Answer This is an internal hard drive. Not applicable to your question

  Answered 8 years ago by StoneyVerified Purchase

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Q: Questionhow much does it cost to add memory to my desk top pc 4 y/o

Asked 8 years ago by Diva3149.

Q: QuestionMy computer is running slow. I have two years of tax stuff on the hard drive. If I have the Geek Squad work on the computer, how do I know my financial stuff will be safe?

Asked 8 years ago by Badger.

Q: QuestionI have a HP desk top Android. I keep getting the error Google play store stopped. Can online repair/tune up help?

Asked 8 years ago by Nephanie.

Q: QuestionI am receiving a WINSTA.DLL error message when opening up Office Products and Adobe. You can click through the messages and it will then open up. Can you fix this?

Asked 8 years ago by Pami.

Q: QuestionComputer running very slow. Can this be cleared remotely. I just installed new antivirus and it cleaned it a bit , but I have many things to be removed.

Asked 8 years ago by DebiK.

Q: QuestionMy computer doesn't come on. It makes a sound like its powering on, the blue light comes on then it goes off in less than 2 seconds. I unplugged it for a day/ week to reboot, but still wont come on.

Asked 8 years ago by John.

Q: QuestionI had my laptop computer plugged in for over a month without using it and now it won't restart, can you help me?

Asked 8 years ago by Hal.

• A:Answer I suggest unhooking everything, unplugging it, and, if it's a laptop, removing the battery. Leave it that way over night. Reinstall the battery. Plug it in. Try staying it.

  Answered 8 years ago by Belle

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Q: QuestionDoes the Online Pc tue-up service include updating system to Window 10? Also does this service include McAfee activation if a valid contract is in place?

Asked 8 years ago by Anonymous.