A:AnswerTwo different locations require two entirely different accounts and wi-fi systems. Of course you MIGHT also have to have the legal approval of a nursing home to have a camera at their location. That's for an attorney to check on.
A:AnswerI'm in Dallas and have monitored the camera as far away as Alaska and Hawaii with no issues as long as long as I have either cell or wifi coverage.
A:AnswerYes...so long as each computer has a/ the Ring Account set up, and you are signed on either as the owner or guest. To log onto each account, Ring will require a 2-step authentication., by sending you a six digit code to your cell phone.
A:AnswerHello,
While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 60 days (US). You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone as well as have access to the Live View feature.
Additional information about the optional Ring Protect Plan can be found on our support website at: https://support.ring.com/hc/en-us/articles/115001671383-Ring-Protect-Subscription-Plans.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerYou may or may not be able to split the screen. But what you can and should do, is give each camera a specific name, when you set them up. Thus, for example, you say to Alexa, "Alexa, show me the Kid's room." Then the echo show will show that camera live. If you want to see another camera, you say, "Alexa stop." Then say "Alexa show me the X camera, etc.
A:AnswerHello Cindy,
Great question! Here is a full list of our security camera's and their specifications: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello Lili,
No, the live view feature times out after roughly 10 minutes on Ring devices. You are able to view videos on our desktop platform and through Ring apps. Here is more information about how to download the latest version of our free app: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
A:AnswerHello Nightvision,
Great question! The Indoor Cam uses infrared motion capturing to detect motion within its field of view. You can use the Ring app to determine the camera’s motion detection range and the specific zones where motion will trigger a smart alert. There is a visible IR light that appears when the device captures motion in low light conditions. A few things to keep in mind about IR and our Ring devices:
1. Make sure the Indoor Cam’s infrared light is toggled on in the Ring app. The infrared light control is in your Ring app under Video Settings.
2. If your camera is facing a window, the infrared light can be turned off. If the field of view for your camera is not well-lit, this could be cause for spotty detection at night.
3. Enable color night vision in your Ring app to help improve clarity at night.
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thanks,
Alexis with Ring
