A:AnswerI'm so glad you asked, Dancer50! To help with this, I'm providing this link (https://bit.ly/3gO2T5k) to the user manual for this model. Page 19 has all the dimensions you'll need, including with the lid open. ^Jecca
A:AnswerWe're here to help with this! The most likely cause of softener (or detergent) leaking from the dispenser is overfilling. But not to worry, I have this link (https://bit.ly/3m9LYgR) that can help with this. It also has information on other possible causes you can check as well. ^Jecca
A:AnswerI'm so sorry for the confusion, mommom! I'd like to provide this link (https://bit.ly/3s2FJwn) to the user manual for this model. Page 40 has an image showing where the bleach compartment is located, as well as tips on using bleach in this washer. ^Jecca
A:AnswerI'm happy to help with this, Bubbe! There are a lot of variables to consider, such as the size and weight and material of the items you want to wash. But this link (https://bit.ly/3rOHmO2) has everything you need to know about washer capacity and load sizes. ^Jecca
A:AnswerWe're so sorry to hear about this, skip! We definitely want to help you get your new washer working as it should. To start, I have this link (https://bit.ly/3iWIQBO) to a simple troubleshooting guide. This guide will walk you through some easy to follow steps, that should resolve the issues you're experiencing. However, if for some reason this does not help, please reference ticket number 1143551988, and reach out to us immediately. We can be reached through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi Jo! We're sorry for the confusion of this. The Quick Wash cycle is designed for lightly soiled garments that are needed quickly. For best performance, the recommended load size is 4 pounds or lower. ^Jecca
A:AnswerHi Gina! Great questions! We're always here to help in any way we can. While we do try to have all necessary parts available, if ever they were not available, we would discuss other options with you to determine the best course of action at that time. If you have any other questions or concerns, please feel free to reference ticket number 1143497615, and contact us directly through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerI'm so glad you asked, Lynn! If you are using color safe bleach it can be added to the detergent dispenser. However, if you are using any other type of bleach, it needs to be added to the bleach compartment. You can find instructions on where to find this compartment, as well as how and when to use it, on page 40 of the user manual (https://bit.ly/3qFe7ww). ^Jecca
A:AnswerI'm so glad you asked, tpan! First, here's a link (https://bit.ly/365HgYx) to the user manual for this mode. Page 41 has in depth information about how and when to use fabric softener, as well as a helpful image showing where this compartment is located. ^Jecca
A:AnswerHi DW! We can certainly understand your concern with this, and would like to help. If you'd like to reach out to us directly, we would be happy to review your case and see what options we can provide to you. Please reference ticket number 1143429311, and contact us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
A:AnswerHi Gwennie! I can definitely understand your frustration with your washer not using hot enough water. But I have this link (https://bit.ly/35wYw8O) I believe will help you. It can walk you through what steps to take if the water temperature in your washer is not right. ^Jecca
A:AnswerHi there Erika! We definitely want to help you keep your washer looking it's best. This link (https://bit.ly/3uLNAOL) can walk you through the best ways to clean and care for your washer. ^Jecca
A:AnswerNot to worry, we're here to help with this! First, I have this link (https://bit.ly/3eTWYd7) to some simple steps you can take that should unlock the washer door for you. However, if you're still unable to open the door, just contact us directly and reference ticket number 1143276490. We can be reached through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
