When washing on the normal cycle, all is fine until the rinse/spin. After washing, the tub drains and spins, it then adds water and fabric softener about half way covering the clothes, but immediately drains and spins. It does not rinse. Washer is new. null

Question

skip · Accepted Answer

i have the same problem, i got mine yesterday 7.26.2021

Samsung · Answer

Hello there! What you're describing definitely does not seem normal, and we'd love the opportunity to help resolve this. We'd like to speak with you directly to get some more details about this to determine the best solution. Please reference ticket number 1143425366, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

Answered by Samsung 4 years ago

“When washing on the normal cycle, all is fine until the rinse/spin. After washing, the tub drains and spins, it then adds water and fabric softener about half way covering the clothes, but immediately drains and spins. It does not rinse. Washer is new.”

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