“When washing on the normal cycle, all is fine, but on the rinse/spin the tub drains and spins, it then adds a very little water & fabric softener but immediately drains and spins. It does not rinse. Washer is new, I got it yesterday 7.25.2021”
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We're so sorry to hear about this, skip! We definitely want to help you get your new washer working as it should. To start, I have this link (https://bit.ly/3iWIQBO) to a simple troubleshooting guide. This guide will walk you through some easy to follow steps, that should resolve the issues you're experiencing. However, if for some reason this does not help, please reference ticket number 1143551988, and reach out to us immediately. We can be reached through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
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