A:AnswerSorry, I'm a Windows and not a Mac kind of guy! BUT, the guys at 'Geek Squad' I'm sure can help you fix this problem. My guess it is easier that it seems, if you know what you're doing, which I don't! Good luck!
A:AnswerHi there! Thanks for reaching out about this. Generally with a product like a gaming headset, we aren't able to fix something smaller like that. If you happen to have the Geek Squad Protection with the device, we'll likely just swap it out for you. Even if you don't have our protection plan, we will be happy to look at it and see if there's anything we can do. To get started, please head in to your local Best Buy store or call ahead. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thank you for reaching out about this. I'm sorry your Macbook is slowing down. We may be able to do this. The upgrade could absolutely help - especially the SSD! We'd recommend creating an appointment for your local Best Buy store so we can take a look at the unit. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Dennis. Thanks for reaching out to us about this. I'm sorry you're running into issues with your iPad Air on the network. Internet issues definitely have to be the most irritating problem. We can try troubleshooting this over the phone or by sending an agent out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Bree. Thanks for reaching out to us about this! I'm sorry you've run into an issue already with your Macbook. We'd definitely like to look at it and see what we can do to help out. To get started, please either create an appointment or contact your local Best Buy's Geek Squad. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Sam. Thanks for reaching out about this. We can definitely replace iPad mini screens. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi Emily. Thanks for reaching out about this. I'm sorry you're having issues with your TV. We might be able to depending on the age of the TV and extent of the failure. We'd like to hear more of what is going on so we can help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your question! It's totally possible that service price covers it but it depends on the severity of the damage. We'd recommend creating an appointment for us to take a look at it in the store. We'll be able to take a look at find that out. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! We should be able to do this for you at this time. We'd like to know some more about what's going on so we can best help you. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question! We should be able to get this issue resolved for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! We absolutely do screen repairs on iPads in our stores and other devices like it. If you need to set up an appointment for it, you can go ahead and visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy. Otherwise, if you have more questions on these repairs, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Lillian. Thanks for reaching out about this! I'm sorry to hear about the computer's issues. We can absolutely look into this for you. We'd like to see it in the store to find out what's going on. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question. We likely wouldn't be able to do it in the store but can ship the unit to our service center to get repaired or replaced. If you would like to know more about the process or get started, we'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question! Honestly, when the computer is that old, it's tough to find replacement parts. You are correct that it has been a known fan issue in the older models. What I'd recommend is using it on top of a laptop cooling pad such as this: https://www.bestbuy.com/site/targus-dual-fan-chill-mat-cooling-system-black/8848369.p?skuId=8848369. This will help the laptop stay cooled when in use. There are several options like this. You can head into our store and see them in person before purchasing if you'd like. I hope this helps!
A:AnswerHi there. Thanks for reaching out about this. I'm sorry to hear about your computer running into issues. We'd be happy to look into this for you. It could be something simple but just to be sure, we'd like to take a look in our store and see how to resolve the problem. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThanks for reaching out, Cindy! We should be able to help remove that virus for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-577 or set up a free consultation at your local Best Buy via www.geeksquad.com/schedule.
A:AnswerThanks for reaching out! We should be able to fix this issue remotely. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.
A:AnswerHi there. Thanks for your great question! We see this all the time for laptops that may not even be that old. We can definitely try and run clean ups that will be more thorough than what a computer alone can do. What we might look into is upgrading some of the internal hardware. To get started, we'd love to see the computer in our store. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for taking time to connect with us on this. To get everything situated for your computer, we'd recommend bringing in the computer to your local Best Buy to get put back together and cleaned up. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerThanks for your question, Dee! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Your plan should be honored if you take the device to a store in a different state.
