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Hi Matthew. Thank you for reaching out about this! I'm sorry to hear you've been running into issues. It's hard to say without seeing the setup in person. We do have a free 20 minute appointment in our store where a lot of times, an issue like this can be resolved. If we can't fix it within that, we'll talk to you about our options. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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