A:Answer First off, sorry that this happened. I would have thought with all sorts of warranties, WD would have made good especially after only a short time that you had the drive. Well I had a similar situation happen to me and I had to seek professional assistance with my whole life nearly gone on a hard drive. If your memories are as precious to you as they are to me then I will recommend a company that gave me my life back. It’s going to cost you some major money but it’s worth it and a lesson learned. The company is called Ontrack Data Recovery located in NJ. Formerly Kroll ontrack https://www.ontrack.com/rutherford-data-recovery-experts/?utm_source=google&utm_medium=physical-location&utm_campaign=USA0002. The amount you pay depends on the severity of what they need to do to get you up and running again. With me They had to extract the platters and the info on them transferred to another ext hard drive. The original drive wouldn’t comply. Which I knew ahead of time, but if they could’ve gotten the original drive to work, it wouldn’t have cost me as much. Now the lesson learned here is to - BACKUP YOUR EXTERNAL DRIVE(S) WITH ANOTHER BACKUP(S). In other words BACKUP YOUR BACKUPS, TOO !!! GOOD LUCK TO YOU !
