Customer Ratings & Reviews

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

As the warranty was only $80, I didn't hesitate to purchase a 5 year coverage plan.

Great to have peace of mind if anything goes wrong!

I purchased this in case anything happened to any of the items i purchased.

This T/V has a awesome picture. We have other Samsung T/V's and like the picture on them also.

I got this warranty so I don't have nothing to worry about for the next 5 years.

The agent restore my surface to a good working condition.

Good to have reassurance that product will be covered with extra protection.

Peace of mind for 5 years. No-hassle replacement if defective. Protect expensive Electronics.

I always purchase the protection plan!!! Great service!!!

Great service very affordable protection for our new tv

Haven't had to use it yet which is great news because it means the product is super!!

Got this deal for my new 4k tv. I think it's a bit too much, but im big on having the piece of mind. Next time I will probably look for a cheaper solution,

On anything electronic over a certain dollar amount...I purchase the plan.

They were very nice and explained the warranty to us.

I got in case cause I was annoyed when other tv went up and didn't have protection plan

Great for the products I would use constantly and stuff

You coukd ask these guys anything and they always have the answer for you.

When ever I buy any electronic device from Best Buy I purchase a warranty on it as well.

It is good to know that you have someone who can help you when something is bad in your purchase