Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum

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Achieve the purest clean. This Samsung washer steams the dirt, bacteria and allergens right out of clothing, linens and more. It also sanitizes itself automatically, without using any harsh chemicals.

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Color:
Platinum
  • Platinum
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Key Specs

  • Product Height
    38.75 inches
  • Product Width
    27 inches
  • Product Depth
    33 inches
  • Capacity
    4.2 cubic feet
  • Steam Function
    Yes
  • Vibration Reduction
    Yes
  • Washer Load Type
    Front load
  • Color Finish
    Silver
  • App-Controlled
    Yes
33"
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum - Front_Standard
27"
(Doors closed)
38.75"
Our experts recommend

Overview

What's Included


  • 4.2 Cu. Ft. 9-Cycle Front-Loading Washer
  • Hot- and cold-water rubber hose, hose guide
  • Owner's manual
  • Plastic zip hose tie, wrench, bolt hole covers
  • Power cord

Ratings & Reviews


Overall Customer Rating:
95% of customers would recommend this product to a friend (2842 out of 3018)

Features


4.2 cu. ft. capacity

There are 9 wash cycles, 4 spin speeds, and 4 temperature settings to choose from. Use the digital LED controls and indicators to set up and check the status of each load.

Steam Wash

Get a deeper clean. The washer releases steam from the bottom of the laundry tub, not the top like other washers, to fully saturate each item so nothing needs to be pre-treated.

Sanitize and Allergen cycles

Breathe easier. These cycles remove nearly all bacteria, pet dander, dust mites, and other allergens from each load of laundry.

VRT™ technology

Keep your house quiet. This patented technology all but eliminates machine noise by keeping even the heaviest loads balanced properly.

Self Clean+ technology

The washer tub frees itself of dirt and bacteria without using harsh chemicals to get the job done. Plus, you’ll receive a convenient reminder to clean the tub every 40 wash cycles.

Diamond drum interior

Treat fabrics gently. The unique interior design reduces wear and tear, so your clothing looks newer for longer.

Smart Care app

This app will alert you if there’s a problem, then walk you through any actions needed to solve it. Download for iOS or Android smartphones.

Child lock

Keep kids safe. Turn the child lock on and the buttons won’t respond, so kids won’t be able to use the washer without you.


Overall customer rating

Rating: 4.6 out of 5 stars with 3016 reviews

95%of customers would recommend this to a friend

Pros

Cons

  • Rating: 3 out of 5 stars

    Buy the insurance

    Posted
    Jinsh
    • My Best Buy® MemberMember

    I love the washer- does what it supposed to. But after two weeks, a squeaking noise is heard during part of wash cycle and spin cycle. The noise got worse with each wash although it doesn't seem to affect the washing capability. We bought this just before Christmas so customer service was busy. we finally had enough of the high pitch squeaky noise, but by then BB said I'm outside my return/ refund period. We didn't want to return, just want service to fix the noise but because it's outside the 15 day period, they said they aren't responsible for anything. Called Samsung - took 3 tries because customer service center (outsourced to somewhere in India) has to put my order to local machine repair company (I'm in Sacramento) who in turn have to call me and schedule time for the technician to come out. Appointments were full for at least a week ( I'm thinking if my machine broke down I'll be very upset if I had to wait so long) before a slot is available for tech to come for troubleshooting. Tech showed today ( from Techtikon)- very professional and efficient. Opened the whole machine and added a noise filter ( a piece of foam to line the front metal cover of machine). It seemed easy but we would never have guessed it was that. We were thinking it was leveling issue and tried to fix the feet in different height which didn't help. In hindsight, I wish I bought the insurance!!! We didn't think it's necessary - c'mon im buying a Samsung !!! And we've owned Samsung washer dryer for past 7 years- never had a problem. The Samsung tech said he's fully booked everyday which tells you machines do break down. He did say this model ( esp front loaders) didn't seem to have that much issues. But the calls he get are usually when the unit is more than a year old which means it's outside the standard manufacturer warranty! Good to note that he said usually it's s maintenance issue that were lead causes of machine breakdown. There is a filter on the left bottom of the unit which he said we should periodically clean to keep it clean. Sounds simple ...have to make a mental note to do it. Another note is if you are considering this model, check with your local utility company for rebates. We didn't and found out the wf42H5000AW model (I think a couple cycles lesser than this 5200 model we bought) would have qualify the rebate which would have saved us $150. I'm sort of dissapointed to learn that stuff these days all necessitate warranty purchase on top because the rate of things falling apart and service costs are so high that IF you do need to make that call, you wish you paid for that warranty. Now, I'm just praying the machine will be ok beyond manufacturers 1 yr warranty.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Investment EVER

    Posted
    cptnbladesmith
    • My Best Buy® Elite Plus MemberElite Plus Member

    This washing machine is, by far, the best investment I have ever made. First of all, much like the Tardis, this unit is far bigger on the inside. I kid you not -- after we had it initially set up, the first thing we did was just start loading laundry into it until it was about 3/4 full, not really paying attention to how much was going in. After taking the laundry out of the corresponding dryer unit, we found that the total haul was 30 shirts, 4 pairs of pants, two towels that got tossed in by mistake, and an entire laundry basket crammed full of socks and undergarments. Even more awesome, is that the machine spends the first minute or so doing some calibration spinning to judge how much laundry has been loaded into it, and adjusts the time accordingly, making sure that everything gets washed just right, with no waste of resources. I should also point out at this point that, even without "extra spin" enabled, the clothes came out of the washer almost dry, which made them super quick to finish drying in the dryer unit. Then again, I suppose this makes sense if you were to watch the washer running on the spin cycle... it runs so fast that the water on the door is forced vertically upwards. Yeah. Secondly, I don't know what magical creature Samsung has harnessed to power this beast, but this machine does the impossible. Let me explain: It's a long story, but our apartment super-flooded (unrelated to the washer, I might add) and, by the time all was said and done, we had around 30 towels covered in mildew. White towels. Black mildew. That's usually game over. Ever the optimist, I threw them all in the washing machine on the yet-to-be-used "heavy duty" setting, loaded up the soap (no bleach) and let them go. End of the cycle, I pull the towels out, and they're completely clean. Not one spot of mildew on them. A few month's later, a failed pocket checking attempt led to three ink pens detonating on a washer run and tye-dying an entire load of clothes. Not cool -- that's a lot of laundry looking at the dumpster. Again hopeful I put them back in on the heavy duty setting with just soap (no stain remover or OxyClean or anything), and let them go. Took them back out at the end of cycle... the ink was GONE. Every last drop. Gone. Like it never happened. (Anyone with family members involved in sports, or that has kids in general, heed the above. It'll save you a LOT of money on not having to replace clothes. The key here is to use COLD water in conjunction with the heavy duty setting.) Tales of epic feats aside, there are a few other things that I enjoy about this unit. It's quiet. Tiny little apartment plus light sleeper usually results in the inability to run laundry while napping. Not so much the case. Additionally, the allergen setting has been really helpful with the spring/summer starting to pick up. To top it all off, it SINGS. At the end of cycle, the washer (optionally -- it can be disabled) sings out a happy little ditty that raises the spirits of everyone in the area. Only a machine could be that pleased about doing laundry...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    WF42H5200AP Is an amazing washing machine

    Posted
    d081787

    I had this washing machine for a month and so far I haven't had any problems with it. Delivery was on time and after reading the manual it was ready to do laundry. I didn't get the pedestals and actually I think its best if the machine sits on the floor. It washes quietly and you don't even hear it running until it is spinning the clothes out. I don't know why some people complain that it is loud when spinning. Yes it does make noise when on the spin cycle but that is normal. Sometimes the machine does get off balance but the machine stops itself and automatically balances itself. This is normal for a front load machine because the clothes are tumbling unlike a front load washer where you place the clothes evenly and they stay that way. I tried every cycle on this washer and I think my favorite is bedding because it uses the most water. It does clean clothes real good even on normal which uses the least amount of water. The first load I did I had a shirt in the washer with oil stains from frying food and the washer took the stain out and I was impressed. Some people complain that there is water in the soap container, mine doesn't have water in the soap container. Maybe they didn't level the machine good? Also with the soap container the plastic inserts act as siphon cap, so if you don't leave the blue liquid fabric softer plastic piece in, the water will not drain. This is a good washing machine and I haven't had a single problem with it. Just remember to REMOVE THE SHIPPING BOLTS, Level the machine and RUN THE CALIBRATION MODE by pressing Temp and Delayed end at the same time then press the start button. Calibration mode is important because once the machine is leveled and isn't wobbling on any of the 4 corners, the calibration modes adapts the machines drum spinning and provides a more accurate weight level for water to be added to the machine. Now to save for the matching dryer. I am in love with laundry now, the machine performs beautifully and she is a beauty to look at too. Laundry is no longer a chore with this machine, it is a pleasure.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer

    Posted
    raisins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: 1. It weighs the load to adjust times, even though the selection shows a certain time for each kind of cycle. 2. There is a Child lock, so those little fingers cant do anything once the washer is locked and on. 3. Clothes come out virtually dry. All reviews have stated this,its true and a much appreciated pro. Sometimes when the load is small I can dry out the things on a stand, and it takes about an hour to dry them out completely. 4. Drains well. No left over water in the detergent/bleach compartments. Cons: 1. The buttons are digital touch, so there is no feeling of pushing buttons. Can be finicky sometimes. 2. Cannot change the settings (adjust time etc) once the washer is on. 3. If the child lock was enabled during the wash, you would have to turn the washer power back on to unlock the child lock, and then open the door, if you wait till the end of the cycle and power shuts off. 4. Some deep stains have been left behind. I use Persil 2-in-1, and Resolve. Results might vary when using another detergent, but not sure by how much. 5. Loooong cycles. Especially if you use the sanitize or allergen cycles. I like to run household underwear in the sanitize cycle, but the loads are usually small and it seems like a waste of resources, and not so good for the clothes to be soaking for 2 1/2 hrs. For some reason, it does not seem to weigh the load and adjust time on a sanitize cycle. IMPORTANT * I initially had a problem with water left over in the detergent/bleach compartments. After every cycle, I noticed water back up all the way to top of the cups, then the Geek Squad guy (thank goodness, we took the ext. warranty), told us that the blue compartment separator should always be in, because though a plastic one, it creates a siphoning effect to drain excess water. Before he told us that, I did not think we needed it in there, because I hardly used bleach. Also, make sure the water pipe coming out from the back form the washer does not have too much of a 'dip'. Apparently that causes some trouble with the draining.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Lots of issues1

    Posted
    mpratt62
    • My Best Buy® MemberMember

    To start, and this is more to do with Best Buy than the actual dryer, the guys who "installed" the dryer, seemed to do an awesome job and we tipped them well as they were fast and easily moved 2 bulky old machines for us. They also taped up the trap door on the bottom that they likely broke and cracked the dial on the washer. I thought, at first it was where the plastic ended until I went to take the plastic piece off and noticed it didnt exist. Upon closer inspection, they taped shut the little door on the bottom of the machine because it will not stay closed without it. So they know they did it. But whatever, with three kids it will likely get broken eventually anyway, and none of the damage would impact performance. First thing I noticed is not much water goes into the machine. Making me skeptical about how clean the clothes were getting but I put on an extra rinse, and that is what being low efficiency is all about right? Any clothes started coming out still smelling like worn clothes, but it didnt seem too bad and I really hate to complain and really do not want to deal with this, I just hoped it would go away, like maybe the machine just needed to warm up or something. Well my 5 year old wets the bed sometimes and I got his clothes in first thing this morning and my fiance asked me to smell it and they still smell like urine. The cycle we are using now BTW is the one that takes 3 hours! This machine is terrible, and I dont know how anyone could recommend it after using it for awhile.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    High maintenance get protection plan

    Posted
    Lady4Ambar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this washer when I decided that top loaders were too tall for me and very few washers have agitators. It comes with a lot of cycles half of which I have no intention of using but I like the fact that i can choose my wash temperature, rinse, and what type of spin cycle to use. I have learned through trial and error that you need very little HE detergent (I always use liquid) since the machine measures your load and gives very little water. 2 1/2 tablespoons are all you really need. I purchased the 5 year Geek Squad protection plan with my purchase and just had to use it in less than a month because excess water was backing into my detergent and bleach dispensers. The technician came out and saw that part of the problem was that my external drain hose was all the way at the bottom of the drain pipe. He clamped it and reviewed with me how to properly care for it. I was doing some of these things anyway but I took notes. When you have finished your laundry for the day make sure to wipe the inside of the door completely, check the diaphragm for any "hair" that may have got caught during washing, wipe the drum, and then remove the detergent compartment, take out the detergent and fabric softener inserts (the bleach compartment is not removable). Wipe these down and wipe the inside of the space left and let air dry. Finally, leave the door open when not in use to keep the water stench away. In using the washer I've noticed that even though it may start with a longer time cycle it will shorten depending upon the size of your load. Clothes come out clean and now that I'm familiar with how much detergent to use I shouldn't have that over detergent smell since I was experimenting with it. The Geek Squad did order me a replacement part dispenser since the technician was concerned about some of the water still left in there after the cycle. I'm grateful I got the protection plan since this is my first time I'm learning how to wash clothes without an agitator and I'm protected for 5 years. The instructions can be a bit confusing but I'm grateful I can talk to someone who can help me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great so far, but different from my old top-loader

    Posted
    kouie
    • Verified PurchaserVerified Purchase

    Our venerable old stand-up washer finally gave up the ghost. We've had this new one for a month and a half and so far it's great. Quiet, efficient, and gentle, and plays a happy jingle when the laundry's done. It does take longer to run a load than the top-loading kind on average. For our slow-paced household, the benefits outweigh the extra time per load, but your mileage may vary. On the plus side, the digital display will tell you in advance exactly how long your load will take based on the settings you've selected, which lets you plan your loads very precisely. One small problem though is that there's no easy way to "fast forward" a cycle in progress. On my old stand-up you could just spin the dial a few notches further; with the digital display, the only way that I've found to speed things up during the wash cycle is to turn the machine off, then turn it back on, then initiate the "rinse and spin" cycle separately. This is pretty painless in practice (the machine turns on and off quickly) but a little more flexibility would have been nice. This is a fairly minor quibble, though. This has been a great washer for our household so far. It's made me more conscientious about how I do laundry, since I have so much control over spin speed, temperature, and extra cycles. My clothes spend less time in the dryer because they wring out so well, and at the same time they show less wear and tear than before. Lastly: I've heard a lot of different opinions on how long these front-loading washers last. Some people say they break down within a few years, others say that was only an issue with the early generations and those bugs have been fixed. Still others say that you won't have trouble as long as you use the washer within specifications. So, we're going to do the best to keep it in good condition: leave the door open after you're done to prevent mildew from growing, don't load the drum past 50%, use only HE detergent (most brand names are HE nowadays but make sure you check; it's marked on the package) and clean the filter every two months. Hopefully this washer will be with us for a long time.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Save yourself the Agony

    Posted
    Kimmerwa

    We purchased a front load washer two months ago and it is now broken. The machine stalls out before it gets to the spin cycle and will not complete the wash. I sent in a service ticket online which was frustrating in itself. You have to upload a RECEIPT in order to submit the ticket. However, after trying a Word doc, pdf and then trying to shrink a pdf the file was "too large" to submit. As a last ditch effort, I took a picture of my computer screen and uploaded that instead. We were contacted for an explanation of the issue and then were told a tech would follow up which he did. They determined there was no one in the area to repair the washer and that we would be issued an exchange/store credit to get a new one. However, they would need a copy of our receipt emailed to them. (Even though you can not submit a ticket without a receipt). We jumped the hoop and emailed the receipt. We then received a phone call that they have not received a receipt and have cancelled our ticket. We call again. Same response. They need a receipt. I email it again and then they give me a number to text it to, which I do. We receive a phone call that our ticket has been cancelled since no receipt was received. I call and have it out with support. He tells me..."You need to submit a receipt by email." No further discussion. He gives me a different email address. I email another receipt and it bounces back because it is a bad email address. Plus, I text it one more time. We then receive ANOTHER phone call that our exchange ticket has been cancelled again due to no receipt. Now I have uploaded, emailed to two different addresses (four times) and texted the receipt. Apparently, modern technology is not part of the Samsung culture. The support staff are barely able to communicate in English and do not care about customer service. Not sure where to go from here. I am now on hold contacting them for the 6th time by phone to probably be told that my receipt was never received. It is B.S. and we still can't wash our clothes. NEVER AGAIN!

    No, I would not recommend this to a friend






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