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    • Brand Response

      MsSamsung 

      June 24, 2015

      Hi TexMom,

      I'm sorry to hear about your washer. Please note, however, that this model (WF42H5200AP) was introduced in 2014 so cannot be the model you've owned for 4 years. I can't speculate about your particular Washer, but would suggest to others that it's advisable to run the Self Clean cycle as instructed in the manual to help maintain both the inside and outside of the tub.

      - Ms. Samsung MsSamsung

    • Brand Response

      MsSamsung 

      March 20, 2015

      Hi Boilingpoint,

      I'm sorry to hear about your experience. The WF42H5200AP is equipped with Vibration Reduction Technology which, when installed and functioning properly, is extremely effective in reducing noise and vibration during the spin cycle. For others who may read this and are having a similar experience, please be sure to review the installation instructions, remove shipping bolts and refer to the online troubleshooting guide for additional insight into what may be causing the vibration and how to resolve it.

      Thank you,
      Ms. Samsung MsSamsung

    • Brand Response

      MsSamsung 

      November 6, 2014

      Hi Priya,

      To help prevent odors, be sure to run the Self Clean+ cycle on your WF42H5200AW after every 40 cycles, or when the Self Clean+ indicator light comes on to remind you. For more information, please refer to page 31 in the User Manual.

      Thanks for your feedback!
      Ms. SamsungMsSamsung