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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3159 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its large capacity and the effectiveness of the spin cycle, along with its features and energy efficiency. However, some customers have reported issues with the washer's reliability and door functionality. A few also mentioned challenges with balancing and the overall size of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 3,159 reviews
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Front loader debate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have heard horror stories about front loaders so when my washer went out I was actually looking for a top loader, but I needed something larger without the large price tag and something I could get fast. The only top loaders that was available to receive within a week were double the price and smaller so I got the front loader and made sure I could return if any problems occurred. My sister has the same front loader and loves it and so do I. Even though it wasn't needed I bought the set so I could enjoy a matching set! You have to leave the washer door open at times to help dry it out to prevent a musty smell and wipe down the ring to prevent build up, as I have heard. I do these things and have never had a smell or mildew build up in my washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Spin cycle

    Rated 5 out of 5 stars

    Really nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine has several great options and has never failed at removing a tough stain. The spin cycle is quiet and removes the water without fail for those items that need to be hung after wash. Quick wash has been more thorough than our old washer at normal mode.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Absolute Love...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Washer. Bought it with the Dryer. The settings are wonderful, cleans great, seems efficient, easy on the eyes, and reasonably quiet to an extent. Plus! the cute little song it plays at the end of a cycle. :)

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for over a month,it's easy to use and uses very little water.It's very quiet and cleans clothes well.The spin cycle is so fast the clothes are nearly dry.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Amazing washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this washer. The settings are just what I need and it's very easy to use for people who aren't used to having a front loader. The size is perfect - I was able to wash my Queen size comforter without any trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this washer for a month and half now and I love it. It works great and very easy to use. I love all the different functions it has. Most importantly, it is very quite. Even when it is in the spin mode. I have not had any issues with the washer. It has been performing to standards.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my new washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer it cleans better and uses less detergent. I love the sanitize feature on it. It has way more features to use compared to my old one. I like the front load my old one was not. It cleans so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Great Value / Solid Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from an 11 year old Whirlpool to this Samsung and am very pleased. It’s quiet, handles a log of clothes and does a great job drying them (spin cycle) before they go into my Dryer - which is a gas unit. For the price, I think it is one of the best washers available

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds huge loads. Has cool steam and self cleaning features. Good price. We've had this machine for about a month and so far the whole family is really happy with our new Samsung washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am very happy with it and think its a great value. It's very quite and easy to use. The only issue I have at this moment is it sits really low compared to my last one and is very deep. I probably should have bought the pedestals for them.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Products & Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched online for front loading washers & dryers. I decided on: Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum & the similar dryer. I went to Best Buy and the salesperson was very helpful answering my questions and processing the purchases. The delivery people where very courteous and proficient with installing the washer & dryer quickly. The Samsung front loading washer & dryer wash my laundry very well, more effectively than my older Kenmore ones.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good Washing Machine For Your Buck!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Public, this machine is definitely a good washer. ..Samsung has done a good job building these machines; features, style, cost are what allowed to chose this particular unit. I most definitely recommend this unit....why spend ridiculous money for any other. Good Luck....JC

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Spin cycle

    Rated 5 out of 5 stars

    Excellent washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing a lot of research, we settled for this washer for our new home. It's energy efficient, super quiet and has lots of options for lightly to heavily soiled clothes. It's great for families with children and the steam option is perfect for refreshing anything from work shirts to household fabrics like curtains.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love this washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great. I use very small amounts of detergent, make the proper selections and my clothes come out spotless. I just moved to this area about four months ago and have been using a laundramat. Was starting to despair of how my clothes weren't getting as clean as they used to. But one time through my new washer and they're all clean again. Like the brown that was building up on the seems of my faded jeans is all clean again it's a great washer. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washing results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate, self explaining display. Great results. Never had such a clean laundry before! Love the quick program everything gets nice and clean in about 30 minutes. Make sure you use a detergent that is for h&e washers.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    So far so Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I haven't had any problems, though I haven't had them too long. I guess time will tell but my overall service with our local Best Buy was great! They are both not as loud as the others and have performed according to how they promised.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Spin cycle

    Rated 5 out of 5 stars

    Efficient and effective with less energy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This front-load washer is ENERGY STAR® qualified and its large capacity means you can do fewer loads and with the power of steam it eliminates the need to pre-treat stains. It also has an eco-cycle that uses cold water and saves even more energy. It gives the user a wide range of options, with the 13 wash cycles and 11 wash options.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 5 out of 5 stars

    Good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer is good. I had a slight problem initially getting it to stop dancing during spin cycle. I did everything else, even added some pads to the legs. However, I later realized that I did not completely remove all the packing bolts/screws at the back. I removed 2 out of 3, since the 3rd one was not in the way. I guess that was enough to affect the balance. Once I removed the 3rd one, it stopped dancing and it's been working excellently well since then.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Wonderful to save water.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to conserve water for our aging septic system. This is helping tremendously. Runs very quietly. Our clothes are getting cleaner than I thought possible.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 4 out of 5 stars

    Large Capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very large capacity washing machine and very easy to operate. Having a custom cycle is a great option as well. The only thing I would prefer would be to have full control of temperatures and spin cycles when using the regular settings.

    I would recommend this to a friend
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