Geek Squad - Online PC Tune-Up (Remote Service)

Get your computer running the way it was when it was young. A Geek Squad Agent will find and remove unnecessary software, optimize startup and shutdown, and make sure Windows is updated and running at peak performance.
Price Match Guarantee

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Exclusions apply including, but not limited to, items sold by Marketplace vendors, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.

Cardholder Offers


Best Buy Customer Reviews

Tech Support Helpful-1.5 hrs to redeem service Posted by: from: on Tech support was helpful but it took nearly 1.6 hours for them to a)find my code after attempting to redeem it 3 days after purchase. I was transferred to their "account management" line and they said they saw "my purchase but needed to find someone in tech support who could work with me in redeeming this code/getting the service I paid for." Kind of ridiculous it took me almost 2 hours just to get someone on the line who could start the service I had purchased. It would've been better if I just went to the store and left my computer with them like I had the last time. As others have said above, if you have the time and patience to wait around on the phone for 1-2 hours, then this is a worthy service but my time is valuable to me and there are other things I'd rather be doing than waiting around to redeem a purchase I'd already completed days ago.

29 out of 29 found this review helpful.

Worth the money $ but have patience! Posted by: from: MD on My computer was giving me pop-ups that were causing issues, it was running very slow and my machine was becoming 25% fragmented in two-three days. All stressful things to someone who depends on it for their work. I searched the Best Buy computer tune up and after reading the price, reviews, etc. purchased it. I had my one day off, so wanted to take this order number, activation number and get it looked at as soon as possible. It took two hours and six sales associates to get this resolved. It seems that they can redeem it if you purchase it and want to use it in the future, but not if you want if done right after purchasing. Each associate wanted the same information, some wanted me to purchase it and I had to maintain composure and tell them it was already bought and I needed the Geek Squad code to get it on their agenda to fix. It took the sixth associate to finally say that he would stay with me till a Geek Squad person started the tuneup. That all said, the final results were wonderful! My machine runs very smooth, the messages, pop ups have stopped and in two weeks it has not needed any defragging. So it was totally worthwhile for me. Very worth the $50.00. The downside is a person with less patience could become very irritated over the service. It was not the attitude of the sales associate, each one was very pleasant. My only criticism would be that two of them (33%) did not speak clear English. I am pleased that they were apparently bilingual, but not good for people who are only English speaking. This is a company situation and I would encourage them to only put people in this position who can do any language (even the native one associated with the US) in a clear, easy to understand voice. If you have patience this could be a great service. Stick to your guns! A sales associate might not be actively listening and want to sell you something you already purchased (see other reviews for examples of this).

26 out of 29 found this review helpful.

"30-day money-back guarantee" Misleading Posted by: from: West Orange, NJ on I am a long-time customer of Best Buy who spends thousands of dollars a year there, so unfortunately, I trusted the guarantee. Nothing is guaranteed. My computer is worse than before and don't believe they performed all tasks on the list. They certainly couldn't support that the tasks were performed in my phone conversations. I was disappointed, bought a new computer and attempted to get a refund. I was told the guarantee means they "stand by the work that they did" so there would be no refund regardless of the benign or negative impact of their work. Not sure the value of that if my computer is worse than before. I asked what the "money-back guarantee" means and they offered to work on my computer again. I asked several times what the money-back guarantee meant and they said they would look into it/investigate this case and email me with 48 hours. If they aren't sure what "money-back" means, you shouldn't be either. At best it seems misleading, at worst dishonest.

36 out of 36 found this review helpful.

best $49 ever spent Posted by: from: sevierville,tn on Kept getting "branding configuration" error window and internet explorer has stopped working.Start up was slow and so on.So I opened a chat to inquire about the service and they did it immediately and an hour later....VOILA!!!!! best money I've spent and both agents were friendly and completely knowledgeable . PC is like new again.Once again Geek squad has come through.Thanks

5 out of 9 found this review helpful.

Worst sevice ever, and I reviewed this already! Posted by: from: Ewa Beach, HI on I have been a loyal Best Buy customer, but that has ended. I was having random shut downs with my laptop, contacted the geek squad via remote repair/tune-up. My computer was remotly controlled by the tech. and after 7 hours+ I noticed nothing happening, and no reply from the agent?? I called questioning the lack of anything- was told to bring my laptop to the store, not being told that I needed an appt for the Geeks- The next day another 1+ waiting only to find they cant do anything regarding my remote session?? 2+ hours later... Home again- long storey short after another 3hrs of calls and being on terminal hold, I demanded a refund- put on hold again, and was told in a short snippy way- my refund should be posted to my account in 5-7 days... Beyond Poor Customer Service.

42 out of 52 found this review helpful.

Solved my problems! Posted by: from: Green Bay, WI on Walked me through issues with my computer very well

10 out of 16 found this review helpful.

my pc now runs great Posted by: from: columbus, ohio on I have used the geek squad before and they always fix my computer problems. They are well trained and very customer friendly. I would recommend the geek squad to anyone that desires to improve the performance of their computer.

12 out of 17 found this review helpful.

The agent was of limited help with the problem Posted by: from: North Carolina on Service was convenient, but did not completely solve the problem of why my hard drive memory was almost full with only a few programs. I was also double billed for the service and it was very difficult to contact anyone at Best Buy/Geek Squad to get a refund, which is still pending.

29 out of 32 found this review helpful.

Worked great for me Posted by: from: elizabeth co on I was very impressed with the agent that assisted me. The process took a few hours but I did not have to sit at the computer the whole time. My computer is running so much better now.

9 out of 10 found this review helpful.

It didn't happen Posted by: from: tampa fl. on This was purchased for my wifes birthday to clean up her pc. If there was an experation date on the offer, best buy and my self were unable to find it. Why didn't the GEEK honor their offer. Why didn't best buy honor the geeks offer?

17 out of 21 found this review helpful.

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