A:AnswerOur Accidental Geek Squad Protection plans cover the one product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerI appreciate you taking the time to write us! You will want to schedule a reservation with a local Geek Squad agent to see how we can help by using the link here: bby.me/swdgn, or by calling us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHaving the Geek Squad Protection (GSP) for your new device is definitely a great peace of mind. In the event you find you require assistance, our Geek Squad Agents will be available to provide support. To learn more about the benefits the GSP provides, please reference the included link. www.geeksquad.com/termsconditions
A:AnswerAny accessories included in the original packaging should be considered a part of your covered product per your plan’s terms. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. We’d recommend scheduling an appointment to have your local Geek Squad take a further look. An appointment can be scheduled by visiting us online at www.geeksquad.com/schedule.
A:AnswerUnless you signed for it or someone else received it the answer is yes. Best Buy uses their own drivers and if it is a 3rd party they use cameras.
A:AnswerI was just at Best Buy in Vernon Hills, IL, and they would NOT replace a swollen battery. They sent me to another local computer repair company. We have the Best Buy Total coverage on our devices, but they would not replace the battery due to the swelling.
A:AnswerThank you for expressing your interest in Geek Squad Protection with accidental damage from handling (GSP-ADH). We love having protection for our beloved tech products, and a GSP-ADH can bring great peace-of-mind.
Regarding charges for a GSP or GSP-ADH, it sounds like there may be some confusion around a service you’ve received. We would recommend reviewing the full terms and conditions for your plan any time at www.geeksquad.com/termsconditions. You can also speak with an agent on the phone regarding billing at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerI’m pretty sure they will ship it off for a repair. Usually takes about a week. I could be wrong though. Contact your local Geek Squad for more information.
A:AnswerThis would vary depending on when your plan was purchased. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For plans that qualify, replacements can be ordered through a Best Buy store or by calling (855) 975-6831. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
A:Answeryes if it was " done by a fall or accident " but get it in there before the day of expiration . They will take it for up to 14 or more days so you must be vigilant and keep on them about the status . They first send it out as geek squad is basically worthless and try to have the factory ,Dell or a subsidiary co. try to fix it /replace it making you then have a refurbished laptop . they use new and used parts , as some laptops are outdated and they have no choice to get a used screen or other part . But make sure when you get it back you power it on in the store and check the hinges , do at least 3 shut downs and start ups with closing and opening the screen to make sure it always turns on again the pains of a refurbished laptop. But if it is all good then your3 yr plan paid off . Especially if it is a 4k like mine or even 1080
Hope this helps . Good luck and again make sure if you do not get a yes we can take care of this for you sir, get management immediately, as most stores now a days lack serious customer service
