A:AnswerHi! Thanks for reaching out with your question. Opening the door during operation will stop the dryer. You can restart the dryer if you close the door and make your selection. We hope this helps!- Kianna@GEA
A:AnswerHi there - We hate to hear you're having an issue with your laundry center. If you have not already done so, we would recommend unplugging the unit for 2-3 minutes to reset the electronics. If the issue persists, we would recommend service as we do not have the level of expertise to provide do-it-yourself repair advice. If needed, please call 1-800-432-2737 to schedule a service appointment. Kind regards - Vikki@GEA
A:AnswerHi - Thank you for having purchased a GE laundry center. When the Precise Fill water level is selected it is not unusual for the the tub to turn as it fills to sense the size of the load to ensure the proper amount of water is being used. Also, certain cycles incorporate short periods of "soak" to provide the best possible cleaning performance. When soaking, the washer will stop agitating. If you do not feel this describes the manner in which your washer is operating, we recommend calling GE service at 1-800-432-2737 to schedule an appointment to have the washer checked. Kind regards - Vikki@GEA
A:AnswerYes - pretty much all dryers are 220 volts. A possible issue is that the old receptacle “could be” different than a new plug (this machine doesn’t come with a new cord/plug) - so on mine, I disconnected old wire/cord, and connected it to new machine
A:AnswerHello- Thanks so much for your interest. It does have Tap Cold on the dial. Tap Cold uses the incoming tap water, which can provide energy savings. For all other temperature selections, a mixture of hot and cold water is used to achieve the ideal temperature for each temperature setting. The following link will have some benefits to washing with cold water. https://www.geappliances.com/ge/lifestyles/6-reasons-to-cold-water-wash.htm If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
A:AnswerThis washing machine takes about 20 minutes longer to wash my clothes than my previous machine did. I’ve never timed the individual cycles, but it does still push water out all the way through the wash, rinse, and spin cycles on a normal wash
A:AnswerHi - We're glad you reached back out and apologize for any misunderstanding with regard to the dimensions of this unit and any needed clearances. The dryer is deeper in the rear than the washer. The overhang is 4" past the back panel of the washer, which means it sticks out past the vent, electrical, and plumbing connections. The dryer can sit up against a wall without adding any extra depth to the unit. The overall depth of 30 7/8" includes the overhang. The current dimensional diagram available is not correct and is in the process of being corrected. Here is the corrected document ---
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GUD27ESSM_27GSSM_C3_17.pdf --- We hope this is helpful. Vikki@GEA
A:AnswerHi - Thank you for reaching out regarding our Unitized washer/dryer combination unit. When installed in a closest we do recommend an additional 1" clearance in the front and at the top. If the unit will be vented out the side, please add 3" to the room depth. No other clearances are required. Please review information on Page 3 of the following document regarding closet installation:
https://content.syndigo.com/asset/932e9cf8-c794-48c8-801c-fe26d16b5c3f/original.pdf --
We hope this helps. Vikki@GEA
A:AnswerHi - Thank you for reaching out and letting us know about the issue with the image shown in the specifications for this model. You are correct. The diagram doesn't show the overhang of the dryer in the rear. The good news is all dimensions are correct with the exception of the dimension to the centerline of the vent. It should be 13 1/4" not 12 1/2". We will share your comments with the team responsible for the online documentation. All our best! Vikki@GEA
A:AnswerHi there - Thanks for reaching out about your washer! The owner's manual can be found on our website by searching the model number. If you'd prefer, you can message us on social media and we'll be glad to assist further. All the best! -Mikayla@GEA
A:AnswerHi there - Thanks for reaching out about this wonderful unitized laundry unit, we've got you covered! If you're needing a unit with a gas dryer, we suggest checking out model GUD27GSSMWW. Thanks so much for considering GE Appliances! -Mikayla@GEA
A:AnswerHello there - Great question! This unit's dryer does not have a cool function. This model has Quick Fluff, which is a timed cycle with no heat. This cycle gives excellent results when tumbling pillows, comforters, etc. No heat is used - only room temperature air is circulated through the dryer. Thanks so much for considering GE Appliances! -Mikayla@GEA
