“The lid won't unlock. We tried a few workaround and still nothing. Redid the load thinking after spin it would unlock. Unplugged for a few minutes but still locked. Help! TIA!”
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I believe it’s a safety protection that is required
Sorry, there was a problem. Please try again later.Hello - We are so sorry that lid won't unlock, despite unplugging the unit for a few minutes. This is not something we would expect from this model and we completely understand your frustration. Since unplugging and plugging the unit back in did not resolve the issue, we recommend scheduling an appointment with one of our appliance technicians. You can schedule an appointment with a certified GE Appliance technician by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We apologize for any inconveniences this may cause and we really appreciate you reaching out to us about it. If you have any questions or concerns moving forward, please connect with us again - we are always glad to help out. Best, Kelsey@GEA
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