A:AnswerHello,
Thanks for asking! We're glad you chose GE Appliances and we're here to help. We found that this model is ideal for rooms up to 550 Sq. Ft. If your bedrooms are within this distance keeping the doors open should help. Let us know if you have any more questions or concerns. Take care!
-Sylvia@GEA
A:AnswerHi there,
We'd be delighted to answer your question! The distance from the side panels to the very front of the unit is 4.717". We hope this is helpful. Stay in touch! Mike@GEA
A:AnswerHello. That is very nice of you to get this for her on Mother's Day. The remote control has some markings on the part you hold. You may need to add something on the remote to help her know which push button does what. If being visually impaired then someone will need to set the temperature setting as she may not be able to read on front of AC unit. This 12000 BTU model is for a room size of 450 - 550 sq ft. Hope this makes her Mother's Day! Geoff@GEA
A:AnswerHey Tim,
I have the same unit and although it takes a minute or two for the compressor to cycle it should blow cold air after that. I’d start simple with the filter first and work from there. Best Buy is really good with returns and depending on how long ago you purchased the unit you can either return for a swap or call GE direct. No mass produced product will have 100% of their product problem free so you might also just be one of the unlucky ones that got a defective unit or it may have been damaged in shipping or something. My advice would be to check the filter, check to make sure you’re not on “fan” or “Econ”, and if you still aren’t getting cold air after it being on low, med, or high after a minute or two take it in for swap or replacement of a different unit. Good luck.
A:AnswerHi Eric - Thanks for choosing GE Model AHP12LZ! The parts included in the installation kit include side curtains/frames, top mounting rail, foam window gasket, bottom and side seals and side curtain foam. We suggest viewing the Installation Guide at the following link for complete details (Page 9- Parts Included): https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000462.pdf - Keep in touch at GEAppliances.com. Stay cool! Sue
A:AnswerHi Blue - Thanks for reaching out to us! We are sorry to hear of this unfortunate experience after a power outage and apologize for any inconvenience this has caused. You may wan to reset the electronics by unplugging for 30 seconds or so. Also, if connected to WiFi, for further assistance, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com. We hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Zach - Thanks for reaching out to us regarding your air conditioner. We are sorry to hear of the mildew smell and can certainly understand your concern. A properly working unit by itself does not usually produce any form of odor. Smells generally come from a dirty unit or is something that is recycled from the room itself. The constant warming and cooling on these machines can build up moisture quickly. If it doesn't evaporate or drain properly, the stagnant water can lead to fungi, molds, and mildews and cause a musty odor. Make sure the rear grille is not restricted since the unit must have proper air flow. It is very important not to have anything blocking the grille on the room air conditioner, like furniture, drapes, plants, etc. A dirty air filter will restrict air flow. Make sure the air filter has been cleaned in the last 30 days. See CLEANING A ROOM AIR CONDITIONER: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16737 - You can also view the Owner's Manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000462.pdf - See page 14 regarding removing the subbase water plug if it needs to be drained. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi - Thanks for considering GE Model AHP12LZ! CEER is 11.4. CEER (Combined Energy Efficiency Ratio) is the new standard by which Window Air conditioners are rated by the DOE (Department of Energy), as of June 2014. It takes in account the energy used while the air conditioner is running, as well as the standby power used when the unit is not running but is powered on. We suggest viewing the following link-
AIR CONDITIONER EER, CEER, AND SEER RATING: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19151 - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Alexa - Thanks for choosing GE Model AHP12LZ! We are sorry to hear your air conditioner is not cooling well. This is frustrating, we know. Our room air conditioners must be plugged directly into a properly grounded 3-prong wall outlet. Do not use an extension cord or plug the unit into a surge protector or multi-outlet adapter. Consult your Owner's Manual and/or Installation Instructions for the electrical requirements for your model: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000462.pdf - Also, we suggest viewing the following link for tips- AIR CONDITIONER NOT COOLING WELL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18860 - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Fuzzy - Thanks for viewing GE! Model AHP12LZ has a "fixed" chassis with vents along the sides and top. This window air conditioner is not designed for through-the-wall installation. We suggest viewing our Built-in Room Air Conditioners at this link: https://www.geappliances.com/ge-appliances/laundry-home/home-products/residential-air-conditioners/?Type=Built-In - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHi Ann - Thanks for viewing GE! Model AHP12LZ has a 115 plug (Parallel/NEMA 5-15). We suggest viewing an illustration at the following link- AIR CONDITIONER PLUG TYPE AND AMPS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22030 - Keep in touch at GEAppliances.com. Sue
A:AnswerHi Robert43 - Thanks for viewing GE Model AHP12LZ! The case dimensions are 14 1/2"H x 19"W x 19 13/16"D. With accordion side panels, fits windows 25" - 36 5/8" wide, minimum height 14 9/16". The air conditioner can be installed without the accordion panels if needed to fit in a narrow window (22.25"). We suggest viewing page 10 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000462.pdf - If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue
A:AnswerHello KC - Thank you for reaching out about this cool air conditioner. Depending on the settings, the unit will turn off when it reaches the set temperature. Certain settings may run the unit continuously or even just keep the fan on. We recommend checking out the owner's manual to make sure the unit is set correctly. Keep in touch! - JB
A:AnswerHello and thank you for reaching out about this excellent air conditioner. This unit was not rated for sound. Typically, the sound of an air conditioner will depend on where the unit is installed and how well it is secure. Keep in touch! - JB
