A:Answer Absolute garbage service... I thought online orders were supposed to be mostly seamless. My delivery got canceled overnight prior to the day of delivery with zero effort on Best Buy's part to make it work. Make sure you do the order "prep" or they might cancel your order, which is stupid... It's basically a checklist of things to ensure your order fits the door... It's a TV, not a fridge... It's nowhere close to being taller than me.. So even though this "prep" isn't notated with any form of urgency on my order, if I don't do the checklist, they cancel my appointment... No one calls to confirm? Or to verify the TV will fit my door?
Fortunately, I already had the day off, but this could've been a major inconvenience if I had to take time off for a delivery that was never going to happen. Regardless, now I have to wait another week for my TV. Seriously: if the prep is THAT important, then it should be completed during the order process, not sprung on unsuspecting customers at the last minute. I get how this prep might help, but cancelling a delivery when you could've also called, or heck even texted, to verify this order for hundreds of dollars? Best Buy would rather throw away money and ultimately cancel an order? I didn't know Best Buy was intentionally trying to lose business.
