A:Answer Best Buy’s delivery teams don’t bring their own ramps, and they usually require safe, accessible entry into the home. If there are unfinished steps or a large drop at the entry, they may refuse the delivery for safety and liability reasons.
In situations like yours (new construction without steps yet):
• The entry path needs to be stable, safe, and able to handle the size/weight of the appliances.
• A “big step” without stairs or a ramp is generally not acceptable.
• It’s your responsibility (or your contractor’s) to have a safe access point ready — e.g., temporary steps, a sturdy ramp, or another clear path into the home.
Best move: Call Best Buy delivery support ahead of your scheduled date, explain that the concrete steps won’t be ready, and ask what’s required. That way you’ll know if you need to set up a temporary ramp before they arrive.
