A:AnswerBest Buy’s scheduling process is terrible! You make an appointment online for installation and haul away. The appointment is confirmed then the next few hours it’s canceled. What’s the deal?!!
A:AnswerI chose the same delivery window, and they arrived at 9:15 for me. Of course YMMV but they WILL send a text before they arrive so you can actually push it back if needed (on the day of). My advice.. don’t worry about it!
A:AnswerThank you for your questions. I will send your questions to delivery team and get their response about this case . We will call you back after we have the answer. Thanks
A:AnswerThey provide early instructions on how to prepare for deliveries and installation. If you follow instructions you will be able to tell if you are able to get what you need
A:AnswerIf you did not pay for set up the delivery person will only bring it into your home. To take your TV to a Pacific Rim especially if it’s upstairs it’s kinda like a set up charge.
A:AnswerNo. they are supposed to call you when they are heading your way. You can call the support line and they may be able to reach the delivery person or dispatch. You just have to be prepared to wait for them
A:AnswerHaul away was an added fee for my freezer. I decided to do it because I know it's sometimes difficult to dispose of appliances with refrigerant.
A:AnswerBest Buy’s delivery teams don’t bring their own ramps, and they usually require safe, accessible entry into the home. If there are unfinished steps or a large drop at the entry, they may refuse the delivery for safety and liability reasons.
In situations like yours (new construction without steps yet):
• The entry path needs to be stable, safe, and able to handle the size/weight of the appliances.
• A “big step” without stairs or a ramp is generally not acceptable.
• It’s your responsibility (or your contractor’s) to have a safe access point ready — e.g., temporary steps, a sturdy ramp, or another clear path into the home.
Best move: Call Best Buy delivery support ahead of your scheduled date, explain that the concrete steps won’t be ready, and ask what’s required. That way you’ll know if you need to set up a temporary ramp before they arrive.
