A:AnswerWe do not recommend using converters from USB-A to USB-C as they do not always work properly. We recommend direct connections instead. However, if you only have USB-A on your PC, we recommend the JUD380 in order to make a direct connection.
** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any other questions and someone will be glad to assist you.
A:AnswerFor 4k it will support up to 30 Hertz, for 2k it supports up to 1080P.
** Feel free to contact the Technical Support team mentioned on the packaging for further assistance or if you have any other questions and someone will be glad to assist you.
A:AnswerIn your settings make sure you have all three monitors showing. You can select which monitor is #2 and which is #3. I had trouble at first too, but I switched the HDMI and then changed which monitor was #2 and which was #3. It has been working ever since.
A:AnswerYes, the USB-C Triple Display Docking Station will require an installation of a driver for the VGA and stand alone HDMI port to function. The HDMI or DP port that are linked together are PnP. Drivers are located on j5create website under the "Support" tab. Available display combinations: HDMI + VGA + DisplayPort or HDMI + VGA + HDMI. As a note, the HDMI or DP port cannot be used at the same time, it's one or the other.
A:AnswerYes, the USB-C Triple Display Docking Station will require an installation of a driver for the VGA, Mic and stand alone HDMI port. Drivers are located on j5create website under the "Support" tab. The rest of the ports on the Dock will be PnP. Thank you.
A:AnswerThe USB-C Triple Display Docking Station works once it's connected to a computer to power on. The USB-C power-in port on the Dock allows additional power to the USB ports If you are using a high-powered USB device and provide pass-through charge. However, computers must support USB Power Delivery 2.0 or 3.0 for pass-through and DisplayPort Alt Mode for video out, as well as a driver for proper functionality on VGA, Mic and stand alone HDMI port. You may use a 65W or higher power-brick to the Dock. The JUP2290 or JUP34108 power adapters will also work towards the Dock as well. Thank you.
A:AnswerThis triple display docking station turns your Mac or Windows laptop into a full workstation with a DisplayPort output, two HDMI outputs, and a VGA output, with resolution support up to 4K (3840 x 2160) on two displays and 1080p on the other one. With 100W Power Delivery, three USB 3.0 ports, and a USB-C port, this docking station is perfect for your MacBook, Dell XPS, or other USB-C laptop requiring additional ports. Available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0.
A:AnswerUnfortunately, HP's USB Type-C port may not support DisplayPort Alt Mode and Power Delivery over USB-C, therefor making this Dock not fully functional. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
A:AnswerYes. the Dock will work with a Mac Mini. This device requires an installation of a driver, which are located on j5create website under the "Support" tab > "Downloads/Drivers".
A:AnswerI am having issues with getting 3 screens using the vga port. It states that there is no signal even though its connected. I have it as hdmi hdmi vga. I can only display on 2 screens. However when I open the laptop I get 3 screens but only with the laptop and the two hdmi's.
A:AnswerI have the same problem. Why would j5create make the cord so short AND non-detachable as well as non-extendable? It does not fit comfortably alongside a laptop in a small setting. And only works when plugged in directly.
A:AnswerBecause at this time we do not have compatible software for Mac M1, the JCD543 will not work for you. It will currently only output video to 1 additional display.
A:AnswerDepending on the computer you have whether it is Windows or Mac and it's specs, yes it will work. For further assistance, we recommend contacting the support team printed on the packaging and an agent will be glad to help.
A:AnswerI purchased this item and could not get two HDMI monitors to work. I took it into Geek Squad and thought it was the device so exchanged it, opened a new one to test it out in store and the new one didn’t work either, so I had to return this and identify an alternative
A:AnswerPlease contact our customer service department for further help with this issue. Their information can be found on the back of the packaging, or on our website in the "Support" tab.
A:AnswerYes, the JCD543 can be used for 3 additional displays with any compatible Mac or Windows computer that supports DisplayPort Alternate mode via the USB C port.
A:AnswerFor further assistance with this issue please reach out to our customer service department. You can reach out to them from the email address on the back of the packaging, or you can contact them via our website.
