A:AnswerHi Mic.
Good question. Yes, a compatible mobile device is needed to setup and manage your Ring Video Doorbell. Once it is set up, you can also access video from a compatible Alexa-enabled device or web browser. Visit our support center for more information.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi Mrst.
Thanks for asking. Yes, the Ring Video Doorbell (2nd Generation) has a built-in rechargeable battery. It can be hardwired to an existing doorbell system or transformer with 8–24 VAC, 40 VA max, and 50–60 Hz for continuous charging. Visit our support center for more information.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHi Potatoesally.
Good question. Yes, the Ring Video Doorbell (2nd Generation) is a battery-powered device. It does not require a hard-wired connection. Visit our support center for more information.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerHello Butch,
Good question! It sounds like you may need to walk through a new setup of your doorbell device. Here is a helpful support article with more detailed information regarding how and why Ring devices fall offline: https://ring.com/support/articles/uii72/Why-Your-Ring-Device-May-Be-Offline.
Please follow these step-by-step directions to reconnect your device to the home Wi-Fi network: https://ring.com/support/articles/0m8ts/Setting-Up-Your-Ring-Video-Doorbell-2nd-Generation-in-the-Ring-App.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
Thank you,
Alexis with Ring
A:AnswerHi Nene. Thank you for reaching out to us with your question. Ring Video Doorbell (2nd Generation) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. High speed internet is recommended for connectivity to your Ring Video Doorbell (2nd Gen.).
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
Thank you,
Melissa from Ring.
A:AnswerHello.
Good question. The Ring Video Doorbell (2nd Generation) has customizable motion zones. Once you set the zones up in the Ring app, you can get notifications anytime someone crosses into the zones you've defined. Visit our support center for more information on setting up your custom motion settings.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerYes and I would recommend doing so. If not, your doorbell camera will not work while your waiting for the battery to charge. Plus, its always good to have an extra in case trouble with original battery arises.
A:AnswerHi Gallo.
Good question. Yes, the Ring Video Doorbell (2nd Generation) is a battery-powered device. It can be installed with or without an existing doorbell system.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.
A:AnswerI’m not really sure, but the ones I have don’t look like that’s possible. Plus, mine is on the front porch and doesn’t get very much sun light.
A:AnswerHi Kk.
Good question. The Ring Video Doorbell (2nd Generation) is battery-powered and can be installed just about anywhere. You will want to be sure there is a good wifi connection wherever you install your device. For optimal motion detection, it should be installed at the correct height, approximately 48 inches above the ground. Learn more here: https://ring.com/support/articles/psk3k/How-to-Place-and-Position-Ring-Video0-Doorbell-2nd-Gen.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
All the best,
Nicole from Ring.
A:AnswerSome Ring models are also battery powered. It’s rechargeable. The battery lasts a few months and then you take it off and charge it for a few hours. You can sync several different Ring devices together.
A:AnswerHi Sal.
Thanks for asking. Yes, the Ring Video Doorbell (2nd Generation) will work with iPhones running the Ring app. The Ring app requires iOS 15 (or higher).
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.
All the best,
Nicole from Ring.