A:AnswerHello, CindiW. Yes, the Ring Video Doorbell is intended to be a simple do it yourself installation process. Here is a helpful article with installation instructions: https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you. Alexis, with Ring.
A:AnswerHello, NewToThis. Good question! Yes, the Ring Video Doorbell needs a consistent and reliable wifi source in order to capture motion events and send notifications to your mobile device. If there is not a wifi connection, the device will not record events or send notifications. If any additional information is needed regarding your Ring Doorbell question, please reach out at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you. Alexis, with Ring.
A:AnswerHello Susie. Good question! Yes, the Ring Video Doorbell runs on a built-in rechargeable battery pack. Here is a helpful article with more detailed installation instructions, for installing without existing doorbell wiring: https://support.ring.com/hc/en-us/articles/360041190411-How-to-Physically-Install-Your-Ring-Video-Doorbell-2nd-Generation-Without-an-Existing-Doorbell. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. Thank you. Alexis, with Ring.
A:AnswerHello, Yuri. Thank you for reaching out! To answer your question, no. The Ring Video Doorbell is not waterproof and shouldn’t be submerged in water or sprayed with high pressure water. If you can, it is recommended to keep your Ring device under a protective overhang, such as a hanging roof. However, Ring doorbells and outdoor security cameras are water-resistant and designed to withstand normal rainfall and snow. I have attached a help article that will provide more information about this: https://support.ring.com/hc/en-us/articles/6219037379476-Are-Ring-Video-Doorbells-and-Security-Cameras-Waterproof-. Also, the Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. Regards. Jess, from Ring.
A:AnswerHello,
Batteries in Ring devices are designed to go months between charges under normal conditions. However, real battery life is dependent on a number of factors in your home's environment, such as local weather, number of events captured, and frequency of activation. This article will cover some of the factors that could cause your battery to require more frequent recharging: https://support.ring.com/hc/en-us/articles/208190773-The-Battery-In-My-Ring-Device-Seems-to-Drain-Too-Fast.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
A:AnswerHello Tony,
Good question! No, Ring video doorbells and security cameras are intended to be used with your home wifi network, not a mobile device hotspot. Using a cellular connection or hotspot, instead of a home wifi network, may cause repeated failed setup attempts or your Ring device to continually disconnect from wifi. Here is a helpful article that explains the wifi requirements in more detail: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength.
If any additional information is needed regarding your Ring Video Doorbell pre-purchase question, please reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thanks,
Alexis with Ring
A:AnswerHello Neighbor. Great question! Light patterns on the Ring doorbell devices indicate many things that the device could be doing internally, such as software updates and attempting to connect to the wifi network. Here is a helpful list of the light patterns for your device: https://support.ring.com/hc/en-us/articles/4419905465364-Ring-Doorbell-Flashing-Light-Patterns-. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your light pattern concern. Thank you, Alexis with Ring.
A:AnswerHello Gator711,
Yes, high speed internet is recommended. The Ring Video Doorbell (2020 release) is compatible with b/g/n wifi networks operating on 2.4 GHz frequencies. Here is a helpful article with more detailed product information: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Alexis with Ring
A:AnswerNon wired ring door bell is rechargeable with a micro usb charger last about a month also they sell solar panel for the doorbell around $50 don’t have to worry about charging it.
And not sure what is the max for shared access, but I have 4 phones connected and have an option to add another one
A:AnswerHello mhardan. Thank you for reaching out, that is a good question. Yes, the Ring Video Doorbell (2020 Release) is designed to "see" the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert. In addition, the PIR sensors are pointed downward to detect motion from five feet to 30 feet away, while minimizing notifications from things like traffic. Here is a help article that provide more detail around this: https://support.ring.com/hc/en-us/articles/360022650691-Motion-Detection-in-Ring-Battery-Devices.
With regard to the video recording length, there are multiple lengths you can choose from, and they are as follows:
15 seconds.
20 seconds.
25 seconds.
30 seconds.
60 seconds.
90 seconds.
or 120 seconds.
Here is a help article explaining this in further detail, as well:
https://support.ring.com/hc/en-us/articles/360040293791-Adjust-the-Video-Recording-Length-on-Your-Battery-Powered-Devices. Please reach out to the Ring Community if you have any other questions about the Ring Video Doorbell (2020 Release). Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Jess, from Ring.
A:AnswerHello,
Ring Video Doorbell(2020) does have two talk. The Ring Video Doorbell (2020 release) is the next generation of the original Ring Video Doorbell. In addition to new video features such as Near Zone functionality, the 2020 release Video Doorbell boasts 1080p video, improved night vision, improved audio quality and near motion zone detection.
More information on Video Doorbell(2020) can be found here: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information
Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!
Thank you,
Antonio from Ring
A:AnswerHello CC,
Good question! Yes, the Ring Video Doorbell (2020 Release) runs on a built-in rechargeable battery, but it can be hardwired to an existing doorbell system or transformer with 8-24 VAC, 40VA max, 50/60Hz for continuous charging. Here is a helpful article with more detailed product information: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
A:AnswerHello,
Good question! Yes, the Ring Video Doorbell (2020 Release) does require a 2.4GHz Wireless 802.11 B/G/N wifi internet connection in order to send notifications to your mobile device. The Video Doorbell (2020 release) has 1080p HD video (vs 720p HD on the original Ring Video Doorbell), an additional “near” motion zone that provides motion detection in areas only 5’-15’ in front of your home, and a revamped mounting setup that simplifies installation and removal for battery charging. The new Video Doorbell also has improved audio quality, crisper night vision, and improved wifi connectivity. Here is a helpful article with more detailed product specifications: https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Video Doorbell (2020 Release) pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
