A:AnswerMy initial run time was about two hours, in order to map about 1,000 sq ft of floor space. That first session used approximately 65% of the fully charged battery. The run time should diminish as the Shark acquires additional mapping data.
A:AnswerWe would like to inform you that this robot can go over carpets and rugs that have tassels or fringe, However, it may struggle and get stuck with longer tassels or fringes.
A:AnswerWe would like to let you know to be able to set up a schedule for this Robot you would need to do so through the App on a Smartphone or Tablet.
A:AnswerWe would like to let you know that this unit will run for an hour before it needs to recharge, how much this unit will clean will depend on the floor plan and any obstacles that may be in it path.
A:AnswerYes, you need your cell phone since you have to download the app. Once you do this, you can schedule how often you want the vacuum to clean your house. You´ll also get notifications in case there´s something wrong with the vaccum, i.e., it´s stuck somewhere and you need to move it so it works again, sensors should be cleaned, etc.
A:AnswerYou can purchase boundary strips for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe are sorry to hear that you are having an issue with connecting your Robot to Wi-Fi. To better assist you with this we would recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerSharkNinja does not sell our customers" data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission.
A:AnswerWe are sorry to hear that you are having this issue with your Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerWe would like to let you know that the Shark ION Robot has cliff sensors that prevent it from going over stairs or somewhere it shouldn't. Sometimes, they are triggered by especially dark floor or dark and thick carpets. You can try cleaning off the four cliff sensors with a dry cloth, but it is possible your robot will not clean this area of your house.
A:AnswerWe would like to inform you that this robot works great on most flooring types and transitions easily between hard floors and carpets. It may struggle with some high pile carpets. If it does, you can use the included BotBoundary™ Strips to block of the area. We recommend contacting the manufacturer of the flooring to verify compatibility.
