A:AnswerMike - We're sorry to hear that you are having issues with the CS6919-2. The unit does not have a built in answering machine. You need to contact your telephone service provider to get assistance on how to change the number of rings before Voicemail answers the call. Thank you.
A:AnswerHi - We are sorry to hear that you are having issues with the answering system of the VTech CM18445. We recommend that you contact our Customer Support at 1-800-595-9511 for troubleshooting and assistance. We are open Mondays through Fridays, 9:00 AM to 5:00 PM.
Thank you,
-VTech Support
A:AnswerHi - We are sorry to hear that you are having difficulties setting up the answering system on the VTech CM18445. Due to the nature of your inquiry an issue, we recommend that you contact our Customer Support at 1-800-595-9511. We are open from Monday to Friday, 9:00 AM to 5:00 PM.
Thank you,
-VTech Support
A:AnswerYes, the caller history must be accessed which gives information on the name of the caller, full phone number, time and date. Press the Call History button to see the full log.
A:AnswerMike - We are sorry if the unit is not working as expected. The answering machine will not pick up if a line is in use. The other option is to subscribe to voicemail. If you need more clarification on how the system works, please contact us at 1-800-595-9511. We are open from Mondays thru Fridays, 9:00 AM to 5:00 PM. Thank you!
A:AnswerHi - We are sorry to hear that you are having issues with the Vtech CM18445, please contact our customer support at 1-800-595-9511. We are open Mondays through Fridays, 9:00 AM to 5:00 PM. Thank you!
A:AnswerHi - We are sorry to hear that you are having issues with the transfer feature of the VTech CM18445. Please make sure that you have no other system phones connected on the line. You may also try transferring the call by:
1. Press TRANSFER on the console while on call.
2. Scroll UP and DOWN to scroll to the desired extension, then press MENU/SELECT or SKIP.
You may also contact our Customer Support at 1-800-595-9511, we are open from Mondays through Fridays, 9:00 AM to 5:00 PM. Thank you!
A:AnswerHi - Yes, the 2nd CM18445 can be installed on the same line as an extension unit. You can turn off the answering machine for both units since you are using the Voicemail service from your telephone line provider.
Thank you.
A:AnswerHi - No, the VTech CM18445 does not have the ability to transfer a call to a different phone number. You can only transfer calls in between extensions. This is a service from the phone company. Thank you for your interest!
A:AnswerHi - The VTech CM18445 only has one mailbox for all the lines. If the unit is set to auto-attendant, you will have a general mailbox and an answering system mailbox on each extension. If you have other questions, you may contact us at 1-800-595-9511. Thank you for your interest!
A:AnswerHi - please call us at 1-800-595-9511 so we can assist you with your query. We are open from 9:00 AM to 5:00 PM, Mondays thru Fridays. Thank you!
A:AnswerRichard - Yes, the answering machine on the Vtech CM18445 will answer on other lines as long as the machine is set to ON. Thank you for your interest!
A:AnswerRick - Yes, the VTech CM18445 does have call intercept feature. Once a message is intercepted, it will stop recording. Thank you for your interest!
A:AnswerHi - we are sorry to hear that you are having issues with the time of your CM18445. Please check if the time being sent together with your Caller ID is correct. If this is not the case, you may contact our customer support at 1-800-595-9511. We are open from 9AM to 5PM depending on your timezone. Thank you!
A:AnswerHi - Yes, the auto attendant will transfer a call to a system extension registered to the CM18445 when 1# is entered during the announcement. Please call our support team at 1-800-595-9511 for more details. Thank you.
A:AnswerHi Dave. The VTech CM18445 is compatible with rollover service with your telephone company. Please note that rollover service is provided by your telephone service provider. Please make sure that they have set up your lines to have Rollover Service or Hunt Groups. Thank you!
