Questions & Answers

Q: QuestionEXACTLY WHAT IS REQUIRED TO INSTALL THE PASSWORD. IS THERE ADDITIONAL SOFTWARE USED? IS IT AS EASY TO USE AS THE SANDISK THANK YOU

Asked 3 years ago by ALAN.

• A:Answer No, it is plug and play. We did a format.

  Answered 3 years ago by FrankjhVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with a Mac and a Windows without having to reformat? Thanks,

Asked 3 years ago by BlueRidgeOBS.

• A:Answer But sure. I have an MSI and it suggested that I reformat the drive in order to back my device up

  Answered 3 years ago by Monae

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan you password protect the drive ?

Asked 3 years ago by Harshad.

• A:Answer Hello Harshad, Please be informed that the WD My Passport drive is a device tested and designed for Windows and Mac computers for seamless operation. However, you can refer to the mentioned link for more information about the password protection: https://support-en.wd.com/app/answers/detail/a_id/4817 . To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCompatible with Tablo quad?

Asked 3 years ago by Anonymous.

• A:Answer I am using it on a Tablo dual channel with no issuses.

  Answered 3 years ago by Frankjh

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionTrying to determine if this device give the option to choose what you can back up versus backing up all files, pics, and docs etc,?

Asked 3 years ago by Backupspecifics.

• A:Answer Yes it dies

  Answered 3 years ago by HappyWithTVVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy laptop is updated to windows 11. Will wd-my passport 2TB will work?

Asked 3 years ago by Bharat.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To know more about the drive compatibility refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this external drive suitable for long term storage ?

Asked 3 years ago by Storage.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes. It exceeds my requirements.

  Answered 3 years ago by Amateur

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionis this IOS5 compatible?

Asked 3 years ago by karen.

• A:Answer Probably not since no iOS device has a port for it

  Answered 3 years ago by Illini33Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought a 2 terabyte WD passport . All I want to do is select files to transfer to the external storage. I do not want to download the wd software. Just want to transfer files like using a flash drive. How do I do that?

Asked 3 years ago by Kev.

• A:Answer Just plug it in and use it. I never have downloaded their software to use.

  Answered 3 years ago by MikeCane

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhy is the black one more expensive than the red or blue??

Asked 3 years ago by Curious.

• A:Answer Just because of demand. There is absolutely no difference. Bad company practices.

  Answered 3 years ago by Reviewer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI've recently purchased two of these drives, a few issues: 1) Instructions useless 2) Ive run the software on the drives and I still am not prompted for a password and no official screen comes up when I connect to WD Any feedback would be great.

Asked 3 years ago by Jaded.

• A:Answer It may not be a password protected model. Did you check YouTube for some videos for this model?

  Answered 3 years ago by Cbright

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the backup software on the drive ? Accessories ?

Asked 3 years ago by Marty.

• A:Answer No, just the drive

  Answered 3 years ago by TvanderLVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI just upgraded to Monterey on my MacBook Pro. Is it compatible with that upgrade?

Asked 3 years ago by Anonymous.

• A:Answer Yes, any external hardrive will be compatible with any operating system, just plug in.

  Answered 3 years ago by IrvingVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwill it connect to usbc port.

Asked 3 years ago by david.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer You will have to get an adapter

  Answered 3 years ago by Protocolqueen

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work on an older computer running Windows 7? This has been asked before, but there seems to be some contradictory answers.

Asked 3 years ago by AWVroamer.

• A:Answer Yes. I'm using it as backup device on an HP desktop running Win7 Home Premium. Works fine out of the box.

  Answered 3 years ago by kjmk

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have a feature for setting a password and for encrypting a file?

Asked 4 years ago by HK.

• A:Answer Yes it does

  Answered 3 years ago by FrankvVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I configure the My Passport for use on my Mac?

Asked 4 years ago by Brad.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Plug it into your MAC and open Disk Utility. Select the drive and select erase. Follow the prompts.

  Answered 3 years ago by GarageYears

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this work for ps4

Asked 4 years ago by Gilly.

• A:Answer Yes it does. I had it hooked up to my ps4 before and now it’s on my ps5.

  Answered 3 years ago by Reviewer

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work with a Dish VIP211K receiver as a DVR?

Asked 4 years ago by Hero1.

• A:Answer I have no knowledge about this. Contact Best Buy and I am sure they would be able to answer or perhaps Western Digital themselves.

  Answered 3 years ago by Grammy0702

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)