Questions & Answers

Q: QuestionDoes this hard drive come with any software?

• A:Answer Yes, it comes with WD Discovery software, which includes WD Security, WD Drive Utilities, and a one-year subscription to 500GB of WD 2Go cloud storage and FILERECOVERY.

Q: QuestionIs this WD hard drive compatible with Time Machine?

• A:Answer Yes, this hard drive is Time Machine compatible and allows you to back up your entire system directly to the drive.

Q: QuestionWhat comes with this hard drive?

• A:Answer This portable hard drive comes with USB-A and USB-C cables for flexible connectivity options.

Q: QuestionWhat type of encryption does this external hard drive use?

• A:Answer This external hard drive uses 256-bit AES hardware encryption for security.

Q: QuestionDoes the “Mac” version come with a USB-C cable as part of the package?

Asked 5 years ago by Myersmith.

• A:Answer It comes with both cable options.

  Answered 5 years ago by Ronnie

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Q: QuestionDoes this hard drive require any formatting, or can I just plug it in and turn on the time machine?

Asked 5 years ago by Anne.

• A:Answer I'm not using it for Time Machine, but to back up my music and video projects. I did not have to reformat the drive to do this. I use a WD Passport 2GB for my Time Machine backups and I don't recall having to format that one either.

  Answered 5 years ago by JazzmanVerified Purchase

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Q: QuestionDoes the WD 4TB My Passport for Mac WDBA2F0040 come in different colors, besides blue? And, does a light come on, so you know it's working? --- Ed

Asked 5 years ago by Anonymous.

• A:Answer Yes, it does come in a few colors. There is a small light indicating when it's plugged in to the computer.

  Answered 5 years ago by SlickmaseVerified Purchase

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Q: QuestionCan this drive store/transfer files between a Mac and a PC, or does it work for Mac-to-Mac only?

Asked 5 years ago by Thepack85.

• A:Answer Hi Thepack85, The WD My Passport for Mac drive is a plug and play device which comes preformatted in HFS+ Journaledfile system for macOS. It is best your drive to be re-formatted in exFAT to be read/write ready on both Windows and macOS. How to Format a WD Drive on Windows and macOS":  https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionDoes it work with an Ipad?

Asked 4 years ago by Erica.

• A:Answer Hi Erica, Please be informed that the WD My Passport for Mac drive comes macOS compatible and is formatted in HFS+ Journaled out of the box. We have not tested the drives on mobile devices. We recommend you to contact the host device support. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: Questionwill this drive be compatible with an older Mac using OS 10.6.8

Asked 4 years ago by knovice.

• A:Answer Yes

  Answered 4 years ago by xxxxVerified Purchase

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Q: QuestionI need an external hard drive that will work with Big Sur IOS 11 on my iMac. will this work ? Or does anyone have a recommendation ?

Asked 4 years ago by Johannavermont.

• A:Answer I have Big Sur on my MacBook Pro and it works perfect.

  Answered 4 years ago by JoeV

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Q: Questiondo i need to install any software to move photos from my macbook air m2 to this drive? or just plug it and move photos

Asked 2 years ago by Marmed.

• A:Answer If you bought the My Book for Mac, you just plug it in your MacBook and wait for the icon to show up on your desktop. At that point you will be able to move your photos to your My Book.

  Answered 2 years ago by Cowbob

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Q: QuestionDoes this have a Solid State Drive?

Asked 5 years ago by SSD.

• A:Answer Hi SSD, No, does not have a solid drive. For more information visit the link below http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionDoes this work with Samsung Chromebook Plus? Thanks

Asked 5 years ago by A.

• A:Answer Hi, The WD My Passport for mac drive is a plug and play device which comes preformatted for macOS. It is best your WD My passport to be re-formatted in compatible file format. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionI purchased this external hard drive, connected it, and turned on time machine. At the end of the backup I received a message: "error occurred while creating backup folder" Is there a way to fix this?

Asked 5 years ago by Anne.

• A:Answer Hi Anne, Please refer to the link mentioned below to troubleshoot the issue. https://support-en.wd.com/app/answers/detail/a_id/24863 also you can refer to the link mentioned below for more troubleshooting steps. https://support-en.wd.com/app/answers/detail/a_id/23412 If the issue persists, please see our “ Contact Us” page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this HD Mac compatible?

Asked 2 weeks ago by Teacher.

• A:Answer Hi, Please be informed that the WD My Passport for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive comes pre-formatted for macOS ready out of the box. To know more about the drive refer to the link: https://products.wdc.com/library/AAG/ENG/4078-705156.pdf

  Answered 2 weeks ago by Western Digital Team

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Q: QuestionIs this SSD?

Asked 3 months ago by sb.

• A:Answer Hi, Thank you for your question. The WD My Passport For Mac is an external hard disk drive(HDD), not an SSD. If you are specifically looking for an SSD, you may want to check our SSD series.

  Answered 3 months ago by Western Digital Team

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Q: QuestionCan this be used as an NAS device on a Hitron CGNVM-3589 router?

Asked 3 months ago by CPS.

• A:Answer Hello CPS, Please be informed that WD My Passport for Mac portable is a plug and play DAS(Direct-Attached Storage) device. We would recommend you to connect device directly via a USB port. If you are looking for network devices then we would recommend you to check our my cloud series. To know more about the drive refer the User Manual in the below link- http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

  Answered 3 months ago by Western Digital Team

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Q: QuestionWhat is the transfer rate of this hard drive?

Asked 5 months ago by BobbyLes.

• A:Answer Hi, Thank you for contacting us. Please follow the mentioned link to know detailed information about the USB Interface Standards and Theorectical Speeds : https://support-en.wd.com/app/answers/detailweb/a_id/5043

  Answered 4 months ago by Western Digital Team

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