“I purchased this external hard drive, connected it, and turned on time machine. At the end of the backup I received a message: "error occurred while creating backup folder" Is there a way to fix this?”

Asked by Anne 5 years ago

1-2 of 2 Answers

Hi Anne, Please refer to the link mentioned below to troubleshoot the issue. https://support-en.wd.com/app/answers/detail/a_id/24863 also you can refer to the link mentioned below for more troubleshooting steps. https://support-en.wd.com/app/answers/detail/a_id/23412 If the issue persists, please see our “ Contact Us” page for information
Answered by Western Digital Team 5 years ago
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I had a problem with my Time Machine backups stopping midway. I discovered from the second WD tech I communicated with that I had to go into the WD Discovery app and change the drive sleep settings. Also, you can only mount two WD drives at a time into the software, so have your other drives unplugged before you launch the Discovery software.
Answered by jbatesphoto 5 years ago
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