A:AnswerHello there! We don't currently have an ETA on that. Thank you so much for your interest in the Dyson V11.
Best Wishes,
Adam
Dyson Customer Care
A:AnswerHi there Bev, this is Tia from Dyson. The V11 Animal cord-free comes with a wall dock and a charger. The dock itself doesn't provide power to the battery, but can be used in conjunction, with the charger. If you choose to mount the wall dock, the charger cable will thread behind the dock, with one end plugging into your regular electrical outlet, and the charging pin end snapping into the dock. When the machine is placed in the dock, it makes contact with the pin and charges directly on the wall. Using the dock is optional, you can just plug the charger right into the machine itself when it needs to be charged.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there Debroy, this is Tia from Dyson. The Cyclone V10 cordless lineup features up to 151 air watts of powerful suction, while the Dyson V11 variants feature up to 185 air watts of powerful suction.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, this is Tia from Dyson. Similar to the Dyson Cyclone V10 variant, the V11 Animal will include a washable, post motor filter which is found on the end cap of the unit.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello, this is Kelly with Dyson. Any non-motorized attachment from your V8 will work and attach to your V11 Animal.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there Mayav, this is Tia from Dyson. This model V11 Animal will come with 4 Dyson engineered tools for versatile whole-home and car cleaning, including the mini-motorized tool for removing pet hair from upholstery and tight spaces. The mini-motorized tool is not intended to be used directly on pets.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi Dan, this is Kelly with Dyson. The V11 Animal does offer three modes of suction power, to easily pick up any mess in your home. If you have someone in the home with longer hair, or even pets, you will likely need to maintain the brush bar of your machine more often, as hair can accumulate there, and if left behind, can cause issues with the brush bar or brush bar motor over time.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there Moses, this is Tia from Dyson. Washing the filter for the V11 Animal is very easy! You'll want to remove the filter by turning it anticlockwise. Gently pull it away from the machine. Hand wash the filter in cold water only, without using any detergent. Be sure to leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Please ensure that the filter is completely dry before reinserting it into the machine.
Feel free to reach out to us for machine support at questions.us@dyson.com. We'll be happy to help further!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHello Sally, this is Kelly with Dyson. We're sorry to hear that you're having trouble with your V11 Animal. If the issue persists with not being able to charge or turn on, please get in touch with us at askdysonUS@dyson.com. It will be our pleasure to troubleshoot with you.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. How close the dock is to a shelf would vary, depending on where your electrical outlet it. The charger cord is approximately 6' so you'll need to install the dock to where the cord reaches the outlet, without being stretched.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerHello Cheri, this is Kelly with Dyson. The Dyson V11 Animal does come with attachments in the box. You'd be receiving the mini motorized tool, stubborn dirt brush, combination tool and crevice tool. Other tools and attachments are available for purchase separately.
Best Wishes,
Kelly
Dyson Customer Support
A:AnswerI'm not sure what you mean. You must be referring to the trigger button. The vacuum goes off immediately when you release it. You should check to see if the button moves freely without binding.
A:AnswerHello Darin, this is Kelly with Dyson. The V11 Animal and Torque Drive cord-free vacuums include (1) click-in battery, which offers up to 60 minutes of run time on a single charge. Additional battery packs can be purchased, allowing you to have a back up battery charged and ready to go, providing up to 2 hours of run time.
Best wishes,
Kelly
Dyson Customer Support
