“When we push the buttom to the end it stays on for about 20 secconds and we can not shut it off. Is that normal?”
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I'm not sure what you mean. You must be referring to the trigger button. The vacuum goes off immediately when you release it. You should check to see if the button moves freely without binding.
Sorry, there was a problem. Please try again later.Hi there Valentina, this is Tia from Dyson! We're sorry to hear of your experience and assure you this is not typical for our cordless units. We're happy to provide troubleshooting support to resolve your concerns. At your convenience, we invite you to reach out to us for machine support at [email protected] and we'll be pleased to help you further. We look forward to hearing from you and thank your for choosing Dyson technology! Best wishes, Tia Dyson Customer Support
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