A:AnswerHaul away was an added fee for my freezer. I decided to do it because I know it's sometimes difficult to dispose of appliances with refrigerant.
A:AnswerBest Buy’s delivery teams don’t bring their own ramps, and they usually require safe, accessible entry into the home. If there are unfinished steps or a large drop at the entry, they may refuse the delivery for safety and liability reasons.
In situations like yours (new construction without steps yet):
• The entry path needs to be stable, safe, and able to handle the size/weight of the appliances.
• A “big step” without stairs or a ramp is generally not acceptable.
• It’s your responsibility (or your contractor’s) to have a safe access point ready — e.g., temporary steps, a sturdy ramp, or another clear path into the home.
Best move: Call Best Buy delivery support ahead of your scheduled date, explain that the concrete steps won’t be ready, and ask what’s required. That way you’ll know if you need to set up a temporary ramp before they arrive.
A:AnswerNo — most delivery companies will not guarantee delivery of a massage chair to the 2nd floor if there is no elevator.
• Massage chairs are very heavy and bulky, and carrying them up stairs is a safety risk.
• Some delivery teams may attempt it if the stairs are wide, straight, and safe, but it’s not guaranteed.
• Many companies require either an elevator or ground-floor delivery, and may refuse delivery upstairs if it’s unsafe.
What you can do:
1. Call the delivery company before ordering and explain your situation (2nd floor, no elevator).
2. Ask if they offer stair delivery and if there are extra fees.
3. Consider hiring a specialized moving service that handles heavy items upstairs.
So in practice, don’t assume standard delivery will carry it upstairs — you need to confirm with the company.
A:AnswerIt's important to measure the item and elevator first before placing your order. Just incase you measure and the item is too big, then i suggest u contact customer service to see if the delivery can use stairs.
For mine, i measure the space in my house where i want to place the item, then compared with item measurements online and it was ok.
Delivery used the stairs and i live on 3rd floor.
Everything went well
