A:AnswerNo — most delivery companies will not guarantee delivery of a massage chair to the 2nd floor if there is no elevator.
• Massage chairs are very heavy and bulky, and carrying them up stairs is a safety risk.
• Some delivery teams may attempt it if the stairs are wide, straight, and safe, but it’s not guaranteed.
• Many companies require either an elevator or ground-floor delivery, and may refuse delivery upstairs if it’s unsafe.
What you can do:
1. Call the delivery company before ordering and explain your situation (2nd floor, no elevator).
2. Ask if they offer stair delivery and if there are extra fees.
3. Consider hiring a specialized moving service that handles heavy items upstairs.
So in practice, don’t assume standard delivery will carry it upstairs — you need to confirm with the company.
A:AnswerIt's important to measure the item and elevator first before placing your order. Just incase you measure and the item is too big, then i suggest u contact customer service to see if the delivery can use stairs.
For mine, i measure the space in my house where i want to place the item, then compared with item measurements online and it was ok.
Delivery used the stairs and i live on 3rd floor.
Everything went well
A:AnswerFor my delivery I got a call 2days before delivery and then the day before my delivery I got a email and txt with links for direct live tracking of the delivery vehicle for the next day.
A:AnswerI just did this. Had a 75 inch delivered and hated the TV even though I had looked at it in the store. I went to the store with the receipt, exchanged the TV for a different one and they sent techs about a week later to pick up the old tv and deliver the new one. No issues.
