Questions & Answers

Q: QuestionAre there any IDE to SATA adapters on the market that will allow me to use an IDE drive with this unit?

Asked 6 years ago by Twin10.

• A:Answer I doubt it - the drives must plug in to the SATA pins under the hinged door(s) on top of the unit. I've never seen an adapter that would fit down there- I have two external adapters that do this, but they have their own USB ouputs.

  Answered 6 years ago by DavidHBVerified Purchase

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Q: QuestionCan I boot from usb with this?

Asked 7 years ago by Andrei.

• A:Answer I was able to boot from this on my laptop. I did have to tweak the bios, but that was particular to my laptop. There should be a function key that you can use at startup to bring up your boot option menu.

  Answered 6 years ago by 007RMVerified Purchase

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Q: QuestionIs this backwards compatible to be used on an old computer that has USB 2 and Win XP pro SP2? I want to use this with SSDs instead of the tape back up, changing drives every day?

Asked 7 years ago by Jeff.

• A:Answer Literature says you can, to answer both questions.

  Answered 7 years ago by ChairmanDaveVerified Purchase

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Q: QuestionHave a windows 95, a windows 98 and a windows XP computers. One (XP) just now won't boot Can I copy these old ata or sata hard drives to a flash drive using a docking station.

Asked 7 years ago by Flash.

• A:Answer If you have older computer with ATA drives, be aware that they have IDE interface and NOT a SATA interface. Not compatible.

  Answered 6 years ago by BabiepeachiesVerified Purchase

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Q: QuestionCan I use w laptop?

Asked 7 years ago by Byrd.

• A:Answer Yes you can I use it on my laptop all the time and I’ve had no problems with it

  Answered 7 years ago by cooldogieVerified Purchase

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Q: QuestionDoes this support pass through reading of S.M.A.R.T. data?

Asked 1 week ago by SMART.

Q: QuestionWhen HDD is inserted to the docking slot, is the light next to power light supposed to come on? Mine is not lighting up even though I believe I put it correctly. My computer is not seeing external HDD in Insignia docking station at all.

Asked 2 weeks ago by OldDog.

Q: QuestionWhy can't I leave a review, I bought this item

Asked 2 months ago by Skippy.

• A:Answer Cause Best Buy Sucks

  Answered 2 months ago by Mjb42

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Q: QuestionWhy can't I leave a review for this product I bought.

Asked 2 months ago by Mjb42.

Q: QuestionCan I use this to clone my surface pro 8's hard drive so I can swap them?

Asked 4 months ago by Shaun.

• A:Answer Hi there. You can use the Insignia™ 2-Bay HDD Docking Station to clone a hard drive, but not directly from your Surface Pro 8, because the Surface uses an M.2 NVMe SSD, while the docking station only supports 2.5" and 3.5" SATA drives. To make this work, you’ll need an M.2 NVMe to USB adapter or enclosure to connect your Surface Pro 8’s SSD to your computer. Then, you can either use the docking station for the target SATA drive or connect both drives to your PC and use cloning software like Macrium Reflect, Acronis True Image, or Clonezilla to perform the clone. If you have any questions or need further assistance, please don't hesitate to reach out. Ivy | Insignia Support

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan this station work on an ATA hard drive?

Asked 7 months ago by Charly.

• A:Answer Thank you for your inquiry! The Insignia™ 2-Bay HDD docking station is designed to work with SATA (Serial ATA) drives and is compatible with both 2.5" and 3.5" SATA hard drives. Unfortunately, it does not support older PATA (Parallel ATA) drives, also known as IDE drives. Keith | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: Questionwhat is the return policy on this product

Asked 7 months ago by poe.

Q: QuestionWill this work for 2TB and larger hard drives?

Asked 8 months ago by Don.

• A:Answer Yes. I'm using it with 2 4TB drives right now.

  Answered 5 months ago by MichaelSVerified Purchase

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Q: QuestionIs this docking station compatible with a Mac Studio?

Asked 9 months ago by Metta.

• A:Answer Yes it is

  Answered 8 months ago by DvtzoneVerified Purchase

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Q: QuestionDoes the Docking Station need to be connected DIRECTLY to the computer, or can it be attached to a USB hub?

Asked 10 months ago by Chabuta.

• A:Answer I connect direct to the PC and I was using remotely from another PC on my Network, so believe Normal USB Hub will be Fine, but did not test on USB hub,

  Answered 8 months ago by YassinAVerified Purchase

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Q: QuestionWill it work with Windows 11? just bought one and saw it goes as as Windows 10 ~ TY

Asked 10 months ago by capeappraiser.

• A:Answer I use mine with my windows 11 device

  Answered 10 months ago by ZackaryK77Verified Purchase

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Q: QuestionThis question is about the Dual hard Drive Docking Station. Is that an old 3.5 disc in the front bay in the picture on the cover? Can this item read 3.5 discs?

Asked 1 year ago by tp133.

• A:Answer The front drive on the cover image is a 2.5" drive. This HDD dock has 2 sata ports, that have a 2.5" hole and a door so it can expand to be a 3.5" hole. Both ports will work as 3.5"

  Answered 10 months ago by ZackaryK77Verified Purchase

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Q: QuestionI have one question: The instructions say to use the "Safely remove hardware" button before ejecting the drives ot powering it off. I clicked on that but it responded that the drive was still in use. Do I need to close File Explorer?

Asked 1 year ago by ThomasG.

• A:Answer Hi TampaTom! Yes, you’re correct. When you’re trying to safely remove a drive using the “Safely Remove Hardware” option and it says the drive is still in use, it often means that a file from the drive is open somewhere on your computer. Closing File Explorer might help, but it’s also important to make sure that there are no programs running that might be using a file from the drive. This includes any documents, images, or other files that might be open. Once you’ve closed all possible files and applications that might be accessing the drive, you can try the “Safely Remove Hardware” option again. If it still doesn’t work, a restart of your computer should clear any locks on the drive and allow you to safely remove it. Remember, it’s important to use the “Safely Remove Hardware” option to prevent data corruption by ensuring all data has been written before the drive is disconnected. For more product information, please check the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-2-bay-hdd-docking-station/6153102.p?skuId=6153102

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionMy Win 11 desktop shows the drives listed twice. My Win 11 destktop reports the same drive listed twice. Which one do I slelect to use and get rid of the other from not even showing up have no idea

Asked 1 year ago by Anonymous.

• A:Answer Watch as you plug in a drive, they both probably have the same name, rename the one you just plugged in, that should stop the confusion. It could also be seeing the separate partition as the same name.

  Answered 1 year ago by MdaneCVerified Purchase

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