Questions & Answers
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Q: Questionhow does the motor compare to Whirlpool or Hotpoint
Asked by bill.
- A:Answer I bought a repossessed Kenmore washer/dryer set 36 years ago. The washer recently had transmission problems. Based on the constant start stop action of this washer (and probably all newer washers), I have reservations as to if this washer will last any where close to 36 years. The sales person stated that this washer is belt driven and that direct drive setups are only on the much more expensive models. If you are use to the way the older washers work, the newer washers get the job done, but run a bit different.
Answered by Brian
Q: Questionis this machine truly a 3.7 capacity as there seems to be some concern that it is a 3.5 capacity?
Asked by jimc.
- A:Answer Good question. In the store I thought I bought a 3.7 machine. When I got home I reviewed the receipt and it was listed as a 3.5 machine. I went back to the website with the stock number and online it showed as a 3.7 machine. My old Kenmore machine was a 3.5 machine and this one looks about the same in size. But I don't think I could tell the difference between a 3.5 vs 3.7 machine.
Answered by Brian
Q: QuestionDirect drive?
Asked by Thom.
- A:Answer At the time of my purchase, the salesman stated that this is a belt drive system. Direct drive setups are only available on higher end machines so he said.
Answered by Brian
Q: Questionis there a delay start option?
Asked by DR.
- A:Answer No delay start feature.
Answered by Brian
Q: QuestionIs the top of this washer made from Plastic or metal?
Asked by Sylvia.
- A:Answer plastic
Answered by MRSDJD
Q: QuestionI need to replace the suspension, where I find the part number in order to buy the correct replacement suspension
Asked by ArturJP.
- A:Answer Hello Artur, thank you for contacting us. We understand you’re looking to find the correct replacement part number for the suspension system on your Insignia 3.7 Cu. Ft. High Efficiency Top-Loading Washer. To ensure you receive the exact technical specifications and the correct part number for your specific model, Contact at [email protected] or contact our dedicated support team at 1-877-467-4289 for further assistance. Narendra | Insignia
Answered by InsigniaCustomerSupport
Q: Questionwhat is the size of the fill hose?
Asked by Bj14.
- A:Answer It’s a standard garden hose connection.
Answered by KevinB
Q: Questionwhere do you get replacement parts for this wash machine, and how does a belt wear out in 3 years!
Asked by washerdown.
- A:Answer I've only had the washer and dryer for one month.
Answered by AngelaS
Q: QuestionWhere can I get the belt for the washer machine?
Asked by bella1225.
- A:Answer Buy a V Belt 3/8 x 20 at ace hardware and they’ll help you out it on it. It’s like $7
Answered by Anonymous
Q: QuestionHow much regular Gain liquid detergent do I use per load size, please?
Asked by Unsure.
- A:Answer Depends on the size of the load. Take a look at your detergent bottle for guidance, but I never use as much as the label says. They just want to sell you more detergent, so I think their guidance is a somewhat self-serving. I usually use less than the packaging says and it works well enough for me. Using too much can make it impossible for the machine to rinse all of the detergent from your clothes, and it wastes money. Good luck
Answered by rdebose
Q: QuestionWhy can’t I get my washing machine to spin?
Asked by Xcer.
- A:Answer Mine will not spin
Answered by Anonymous
Q: Questionhow many watts does it draw
Asked by Anonymous.
- A:Answer Hello. We appreciate your interest in our Insignia™ - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer. The washer's estimated yearly electricity consumption is 126 kilowatt hours. If there is anything that we can assist you with, please contact us at (877) 467-4289 for further assistance. Ivy | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionIs there a matching gas dryer?
Asked by mari.
- A:Answer Yes simple to use
Answered by Wanda22
Q: QuestionWhat is the length of the drainage hose on this machine? If it is not long enough to reach a 63" standpipe, is there a leak-free extension for the drainage hose or is there an 8 foot long drainage hose (one piece) available for it?
Asked by WashTub.
- A:Answer It works fine I have only a 43" pipe
Answered by Anonymous
Q: QuestionCan this be hooked up to kitchen sink? looking for portable model
Asked by 1989.
- A:Answer You need a 3 way dolly under your washing machine so you can roll it around the kitchen. But yes, you can easily hook it up to your kitchen sink.
Answered by user223394LovinLaundry
Q: QuestionI select rinse and spin, it is only cold water. But actually water is warm. I want just cold water not mixing hot water. Is it impossible?
Asked by mymymy.
- A:Answer Hi mymymy, Kindly follow these basic troubleshooting steps: • Please make sure that you’ve selected the correct temperature. • Please make sure that the water source faucets are fully opened. • Please make sure that the hoses are connected to the correct faucet. and water intake connections on your washer, then flush the lines. See Step 2: Connect the water hoses on page 20. • Please disconnect the hoses and clean the hose filter screens. The hose may be clogged. Renee, Insignia Support
Answered by InsigniaCustomerSupport

Q: Questionwhat is the diameter of the drain tube?
Asked by Jasmine.
- A:Answer I dont know the measurements but, the hose is very short. I had to buy a "Dishwasher Hose", because a regular washing mashing extention hose is too big. To connect the two I had to use a waterproof tape.
Answered by Dolores
Q: QuestionDoes the agaitor in the drum come out for bulky loads?
Asked by Anonymous.
- A:Answer No it doesn't
Answered by Anonymous
Q: QuestionHow much capacity does the washing machine has?
Asked by Michelle.
- A:Answer Read the specifications that are on the website for the washer. That's what Google is for.
Answered by Anonymous
Q: QuestionCan this machine be used in an RV?
Asked by Gina.
- A:Answer I am using it in a mobile home so if it fits your space do not see why not
Answered by ch11
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