“Why does the liquid detergent & the fabric softener run right out of the bottom of the filling tub? It's a waste of the fabric softener.”
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Hello, and thank you for the question. If detergent or fabric softener is running straight through the dispenser on the Insignia NS‑TWM35W1, it usually means it’s being added before the washer begins filling. This model dispenses those products during the wash cycle, so adding them too early can cause them to drain out immediately. If the issue continues, please contact us at 877‑467‑4289 or email insigniasupport@bestbuy.com so we can assist you further. Sidhartha | Insignia
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