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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2071 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers highly value this 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer for its excellent cleaning performance, ease of use, and quiet operation. Many appreciate the affordable price and the surprisingly large capacity for its size. While some users reported issues with the spin cycle and lid sturdiness, the positive feedback on cleaning and value outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,071 reviews
  • Pros mentioned:
    Cleaning performance, Noise level, Size
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    INSIGNIA 3.2 WASHING MACHINE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quickly installed and ready to use. Big tub. Works like a charm. Quiet while in use. Takes a long time to finish a load but that fine by me because I know my clothes are nice and clean.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback on the Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer! It’s wonderful to hear that the installation was quick and easy, and that the washer is performing well for you. The quiet operation and effective cleaning are definitely big pluses. While longer cycles can be a trade-off, it sounds like the results are worth it! If you have any tips or additional thoughts about the washer after using it for a while, feel free to share! Jeth | Insignia Support.  https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Compact and Efficient Washer for Small Spaces

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer, and it's been a great addition to my home. Here’s what I like about it: Pros: Compact Design: This washer is perfect for smaller spaces, making it ideal for apartments or homes with limited laundry room space. High Efficiency: It uses water and energy efficiently, helping to keep utility bills down while still providing a thorough clean. 12 Wash Cycles: The variety of wash cycles allows you to customize the settings for different types of loads, from delicates to heavy-duty items like towels or bedding. Quiet Operation: Even with its compact size, the washer runs quietly, which is great if you have it in an apartment or near living areas. User-Friendly Controls: The controls are simple and easy to understand, making it convenient to operate for anyone in the household. Cons: Smaller Capacity: At 3.7 Cu. Ft., the capacity is smaller than standard washers, so it may not be ideal for large families or heavy laundry loads. No Agitator: The washer lacks an agitator, which may affect how it handles heavily soiled clothing, although it still does a decent job overall. Overall: The Insignia 3.7 Cu. Ft. Washer is a compact, efficient machine that’s well-suited for small households or spaces. It’s user-friendly and quiet, offering a range of wash cycles to suit various laundry needs. While it may not handle large loads, it’s perfect for everyday washing and a great value for the price.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed feedback, Mahabub! We're delighted to hear that the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer has been a great addition to your home. It's wonderful to know that you appreciate its compact design, efficiency, variety of wash cycles, quiet operation, and user-friendly controls. Your insights are valuable to us and help us continue to improve our products. If you have any further comments or need assistance, feel free to reach out. Enjoy your washer! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Its good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great because ... my door opening is 25.5 inches . This is 25 and 1/4 width .. just made it .. the bucket is 3.7 cubic feet .. which is big because they have machines out there with 27" and have smaller buckets .. this Is compact ... its different from my 25 year old whirlpool.. The agitator is different. Its much slower but it does clean .. normal mode takes 60mins thats long .. it has auto fill if u have small loads which is great .. no water wasted.. it spins ur clothes dry really well .. its Quiet sounds like a electric vehicle pulling off .. i dont mine. I put my full size comforter and sheets and pillow cases 3 tshirts couple of Socks. It did really well..

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope this washer last a long time because this thing is amazing! My last washer was a whirlpool and it lasted 10 years and I hated that thing! It didn't clean the clothes, locked the lid and I couldn't open it until the load was done and some of my clothes weren't even wet. This insignia washer is totally different! There is a high water setting and you can pause it and open the lid and check on the load. Plenty of water in the tub and plenty of room and my clothes are clean! It does take about an hour a load but it's worth it. So far I'm am super happy with this washer! I really hope I can get 10 years out of it.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience with the **Insignia 3.7 Cu. Ft. High Efficiency Top-Loading Washer**! It’s fantastic to hear that you’re so pleased with its performance, especially after your previous frustrations. The ability to pause the cycle and check on your laundry is definitely a great feature, and it sounds like this washer is doing an excellent job of keeping your clothes clean. Here’s to hoping it lasts you a long time, just like your last one! If you have any further questions or need assistance, feel free to reach out. Enjoy your laundry days! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Best washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer works perfectly very easy to use with lots of options. Very spacious and gets the clothes really clean. It also Doesn't skimp on the water like the front-loading ones which I can't stand.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Was he/dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in a pinch for a cost effective option when my washer died. I came across this product and the reviews and realized that I could get bothered the washer and dryer set for the cost of one washer at the more popular big box stores. The lack of timely delivery options made things a big difficult so I did a pick up at the store. No ideal but borrowed a truck. Installation was so easy. I didn’t order the install kit so I had to go out to get new cold/ hot tubes but not a big deal. The washer is so efficient and does a nice job cleaning and spinning. Lots of simple options to choose from for cycles. The matching dryer is just as simple and often has only needed to use the quick dry cycle because the washer spins so well! I haven’t had to wash blankets yet but there is easily enough room to do so. Very deep space. Overall very pleased.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for taking the time to share your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer and its matching dryer. We’re thrilled to hear that you found a cost-effective solution during a time of need, and that the washer’s performance has met your expectations.

      We appreciate your understanding regarding the delivery options, and it’s great to know that you were able to complete the installation easily. It’s also encouraging to hear that the washing and spinning efficiency is working well for you, along with the variety of cycle options available.

      Your feedback about the model's capacity for larger items like blankets is particularly valuable for potential customers considering their options.

      Thank you once again for your detailed review. We wish you continued satisfaction with your washer and dryer! --Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    The best washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very effective, efficient, save energy, big inside you can put a lot of clothes and is a quite washer.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your fantastic review! We're delighted to hear that you're finding the Insignia™ High Efficiency Top-Loading Washer effective and efficient. It's great to know that its spacious interior and quiet operation are making laundry day easier for you.

      If you have any questions or need further assistance, please don't hesitate to reach out. Patricia | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Main goal it gets my laundry clean. It does have multiple settings which is nice, yet not too much where it gets overwhelming, like some where there are so many options you have no idea what to do. It fits perfectly in the space I have. I had absolutely any extra money in my budget, the price of this was affordable and the quality is better than more high dollar washers I have purchased in the past. I haven’t had any issues with it. I do not anticipate to have any in the future. I am confident if anything arises Best Buy will stand behind their product.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Excellent washer for those on a budget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my washer. Its much quieter than my old one and it doesnt use as much water either. It cleans very well. I was afraid to buy it at first because it's so much cheaper than the name brand ones, but it is just as great. I initially bought the matching dryer first and it worked so well that i decided to go ahead and give it a try. So far, so good

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback, HeatherF! We're delighted to hear that you're enjoying your Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer and that it's quieter and more water-efficient than your old one. It's great to know that it cleans well and that you're happy with your decision to purchase it, especially after having a positive experience with the matching dryer. We appreciate you sharing your positive experience with us! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Pros mentioned:
    Noise level, Size
    Cons mentioned:
    Lid quality, Spin cycle

    Rated 1 out of 5 stars

    You get what you pay for

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flimsy lid is cheap and makes the washer hard to level. The spin and extra rinse lights would not stop blinking. Once we finally got this thing leveled, I was able to wash 2 loads of clothes successfully. On the 3rd load, the following pics shows what happened. I am very disappointed. I've purchased things from insignia before and had no problems. I trusted this brand. Now I regret this purchase. The only pros for this washer are that it's extremely quite, it has 12 cycles, it has a pause button, and it's compact size with a decent tub size. This is why I gave it 1 star. I will be returning this asap.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    smooth, quiet, performant

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this machine for a few weeks now. It being slightly bigger in capacity than my previous washer from whirlpool, served the purpose. The fact that it is so quiet makes it all the more desirable. The dashboard is simplistic thereby eliminating the need to repair digital display breakdowns. I have a little experience and understanding of how the inner machinery works and I like this machine so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Size

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. cleans well 2. Easy to to use. 3. Smaller footprint. 4. Large enough capacity for a family of 4.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    A large purchase made easy !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set was legit a life saver! I was looking to buy used , but this set was priced perfectly and even better, delivered to my house! this is my first home and first set of washer / dryers and Best Buy made this purchase easy!!! These are perfect sized and very easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Very quiet washing machine. Love it !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works awesome. I am very satisfied with my purchase. It is a very quiet washer. The top cover closes softly also. It spins out water completely. Being only myself and my husband this size washer is a perfect size with plenty of extra room.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Price

    Rated 5 out of 5 stars

    I'm thrilled with this purchase.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm thrilled with this purchase. The price and quality are top-notch. It's very easy to install, with clear instructions. Absolutely silent. To be honest, I didn't expect to get such good quality for this price. It also looks very stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    Don’t think about it just buy it !!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in a condo and this washer fit perfect and has many modes. It was very affordable and is running amazing. Had it for about eight months now no problem highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Cleans clothes just as good as the rest for less

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy washing machine and not complicated to install, parts could be more stronger or made of better material, I had to replace the hoses due to loud squealing when washing with hot water but cycles are fast getting all water out but spin can be noisy. Good buy though.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback on the washing machine! It's great to hear that it's not complicated to install and that the cycles efficiently remove water. However, I understand your concerns about the parts and noise during the spin cycle. Your insights are valuable for product improvement. If you have any other thoughts or questions, feel free to share—I'm here to assist! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, efficient and worth the price! This washer was a necessity kinda buy when mine just stopped working, this machine is very quiet and gets the job done. One of the best priced buys I’ve made.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there. Thank you for your glowing review! We're thrilled to hear that our washer met your expectations and provided efficient performance. Your satisfaction is our priority, and we're delighted that you found value in your purchase. We look forward to serving you again. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Don’t be afraid of the Insignia Washing and Dryer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washer had quit working on a Wednesday, we were looking for an affordable replacement. Although I was skeptical about purchasing the “Best Buy” brand, I must admit I am pleasantly surprised so far buy its performance. It does everything as it should and has not disappointed us in one bit. I would recommend this to anyone that needs a washing machine.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi MikeK, thank you so much for taking the time to share your experience with the Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer. We're thrilled to hear that it has exceeded your expectations and that you’re happy with its performance. Your recommendation means a lot to us, and we appreciate your trust in the Insignia brand. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-3-7-cu-ft-high-efficiency-12-cycle-top-loading-washer-white/6420141.p?skuId=6420141 BBY-ExBrand_Insignia

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best buy technicians showed up in a geek squad truck and dropped the washing machine off pulled the cardboard and actually put it close to where I was going to install it and for that I thank them. They were very professional. The machine couldn't be simpler to use It's all electronic. I would write the quality is way above average and I ran a load through it right away and everything went smoothly. For the money for the machine I think it's a pretty good deal. All you need to know is where the start button is located.

    I would recommend this to a friend
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