ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port

My XFINITY modem was dropping at least once a day AND I was getting frustrated with the poor performance so I started researching the plans. I realized my plan was very old and I could save money with a new plan that included more than 4x the bandwidth. Once I started the sign up process that would take me from 150 to 700 megabits down, it said my modem was not capable of doing that. I then started to research compatible modems and Best Buy had this one available. I like the background on the company behind the modem as they seem to focus on high performance modems and routers. I couldn't believe how fast it provisioned while I was on the phone with XFINITY. On top of that it goes from completely powered off to connected in about 30 seconds, sometimes less. My old modem took 6+ minutes to get connected. I paired it with my EERO Pro setup and boom, fast connections on both wired and wireless. The EERO has a speed test app inside which is the absolute best place to do a speed test of your modem. Boom 700+ Mb/s all day long with no drops in over the 3 weeks I've owned it. As I sad, the old XFINITY/CISCO unit died at least once a day for periods of about 15 minutes. I bet this one stays solid until I have a power outage. My Playstation is on the Gigagbit Ethernet side of my router. Bone crushing speed all day long and leverages the full 700 megabits over gig-E.

Ordered it on Sat, Jan 2, 10:37 PM Sat, was shipped and I received it on Sun, Jan 3, 1:10 PM Sun, Jan 3, 1:10 PM. Really great service. I just changed my internet plan to 1000Mbps/1GB plan with Xfinity. See photo, SpeedTest, enough said, server is from South Bend, Indiana. I did get 4-Year Geek Squad Product Replacement.

Overkill... And thats okay. My ISP is upgrading all their lines and have have demanded all customer get DOCSIS 3.1 modems. The setup process to get my device registered with my ISP was seemless. Does what its suppose to do. Provide adequate bandwidth as Im currently getting 300down/30up without issue. The cool thing is should I one day want to move up to gigabit this modem will get the job done... If one should there be a 10gig bandwith available this modem will still be able to get the job done.

Just picked up this week. Was the same price as the SB8200. But this one had the 2.5Gps port (Wanted to get something future proof in case I decide to go GB upgrade) Setup was wonky. Had to call Spectrum. Took about 45 min. Their system wouldn't recognize the MAC ID or SN on the device. And couldn't activate it. Eventually it was able to connect on their end. Modem worked fine with computer hardwired in... but my wireless router (Airport Extreme 6th Gen) was having problems. After some resets and waiting for.. minutes... a lot of minutes, My Macbook finally recognized the green light of the modem in airport utility. Through an extended network to another (AE 6th gen) over 30 feet away through window to the other window. I'm on a 200mbps plan.

Far better than the netgear NETGEAR Nighthawk Multi-Gig Cable Modem CM2000 that cost me above $250. Just luvin this new ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem with 2.5 Gbps Ethernet Port.... btw they do get lil warm

Purchased and setup on 11/14/2020. Installation was fairly straightforward except the last part where the manual tells you to log into the modem using a default username and password. I was unable to access it using the credentials in the documentation. I always change default passwords on home networking equipment so I contacted support. Support reached in a reasonable time but the support guy had never heard of this model. I explained to him that it was brand new and confirmed the model number I gave him directly from their documentation. He finally was able to track down documentation on the modem. He never could fix the issue with the password not working as documented. The second thing that threw me with this modem is the look. Based on the picture I thought it was tall and cylindrically shaped. It is actually short and oval shaped. Not a real issue but I felt the pictures were misleading. I did a few speed tests. My plan is 300mbps down and 10 up. I was consistently seeing 359 down and 12 up using a direct connection into the modem. Subsequent testing after I added mesh router still yielded great speeds over wifi. In summary, support is still coming up to speed but easy install process using my provider's website and my cellphone over LTE. It definitely gives me all the speed I pay for. I purchased because it was on the recommended device list from my provider and can handle speeds much faster than my current plan just in case I upgrade.

Works as advertised..future proof..one minor flaw it doesn't support ethernet aggregation for the price it should but not a deal breaker only if you want to have advanced features..it starts and updates super fast with one light on the front to let you know whats going on..internet speed is excellent..pricey but great buy

2.5Gbps WAN port going to my Asus AX11000 router 2.5Gbps wan. Speed test results are over wifi using an Intel AX200 nic. Actual Speed Test Results 1,145Mbps Down 61.7Mbps Up Ping 12ms My package with Mediacom Cable is Up to 1,000Mbps down Up to 50Mbps up I would Recommend this Modem