Questions & Answers

Q: QuestionDoes this smart lock require a bridge for Wi-Fi connectivity?

• A:Answer No, this smart lock does not require a separate bridge because it is Wi-Fi enabled.

Q: QuestionDoes this smart lock have remote monitoring capabilities?

• A:Answer Yes, this smart lock has remote monitoring capabilities.

Q: QuestionCan I unlock this smart lock using my voice?

• A:Answer Yes, you can unlock this smart lock using vocal commands with Amazon Alexa and Google Assistant.

Q: QuestionIs the smart lock compatible with the eufy Security App?

• A:Answer Yes, the smart lock is compatible with the eufy Security App for remote access.

Q: QuestionDoes this smart lock provide unlock notifications?

• A:Answer Yes, this smart lock provides unlock notifications.

Q: QuestionHow many keys are included with the smart lock?

• A:Answer Two physical keys are included with the smart lock.

Q: QuestionHow many keypad codes does this smart lock support?

• A:Answer This smart lock supports 100 keypad codes.

Q: QuestionIs the installation process easy for this smart lock?

• A:Answer Yes, the installation is easy and can be done in 15-minutes without drilling.

Q: QuestionAre unlock notifications available with this smart lock?

• A:Answer Yes, unlock notifications are available with this smart lock.

Q: QuestionCan I control this smart lock from anywhere?

• A:Answer Yes, you can control this smart lock from anywhere using the eufy Security mobile app.

Q: QuestionDoes this smart lock have shareable keys?

• A:Answer Yes, this smart lock has shareable keys.

Q: QuestionIs a separate bridge required for this smart lock?

• A:Answer No, a separate bridge is not required because this smart lock has built-in Wi-Fi.

Q: QuestionDoes this smart lock work with voice assistants?

• A:Answer Yes, this smart lock works with Amazon Alexa and Google Assistant for vocal commands.

Q: QuestionIs the Eufy C210 capable of rekeying. If I have a Yale lock currently can the Eufy C210 be rekeyed to utilize the Yale key?

Asked 2 years ago by Lee.

• A:Answer No. The head on the key appears and only looks like a Schlage "C". The actual cut is a Kwikset but a shortened version. Pure evil. If you take the supplied key to a locksmith they can cut Kwikset keys to match but you will need to file off about 2mm from the tip of the key so that the cuts line up with the pins when the key is inserted. I have not explored the possibility of replacing the core with either a Schlage or Kwikset or what series of either may fit. Doing so would enable you to do keyed alike by pinning the cylinders (cores) to whatever keys you want to be alike amoung different locks so that you can ahve just 1 key that works all of your locks.

  Answered 2 years ago by IAmTheOneWhoPlays

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Q: QuestionIs it waterproof/weatherproof?

Asked 1 year ago by Senorchow.

• A:Answer I haven’t had any issues when it rains or bad weather

  Answered 1 year ago by SMTT

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Q: QuestionDo you install locks and how many keys are provided

Asked 1 year ago by Anonymous.

• A:Answer The lock is part of the keypad; it is not assembled/installed separately. It comes with two keys.

  Answered 1 year ago by PaulVerified Purchase

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Q: QuestionCan I set certain time range that disables anyone from the outside to unlock it with a passcode?

Asked 4 months ago by Anonymous.

• A:Answer Yes, you can set a time range that disables the exterior keypad. In the eufy Security app, the “Do Not Disturb” schedule allows you to choose a daily time window (for example, 10 PM to 6 AM) during which the keypad is completely disabled. Anyone attempting to use a passcode from the outside during that period will be locked out. The lock can still be operated manually from the inside, or remotely via the app with admin access.

  Answered 4 months ago by Eufy Team

  
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Q: QuestionDo the keys for this lock have any special features that would prevent the owner from making duplicates?

Asked 6 months ago by Lamdilil.

• A:Answer Based on the provided knowledge fragments, there's no specific information available regarding special features of the keys for the eufy C210 Smart Lock that prevent the owner from making duplicates. The lock offers other advanced security features, such as a built-in protection circuit and compliance with anti-electromagnetism standards (BHMA A156.25 / UL 1034) for enhanced security. However, details about whether the keys have such duplicate prevention features are not mentioned.

  Answered 6 months ago by Eufy Team

  
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Q: QuestionHow long do the batteries last, and how easy are they to replace?

Asked 9 months ago by Justasking.

• A:Answer The batteries on the eufy Smart Lock C210 can last up to six months based on an average usage of unlocking and locking the door 10 times per day. Please keep in mind that the actual battery lifespan may vary depending on your specific usage patterns. As for replacing the batteries, the Smart Lock uses 4 AA batteries, which are included with the product. These batteries are non-rechargeable and easy to replace when needed. Simply ensure you replace them with similar AA batteries for optimal performance.

  Answered 9 months ago by Eufy Team

  
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