Questions & Answers

Q: QuestionWhat is the maximum download speed this ARRIS modem supports?

• A:Answer The ARRIS SURFboard SB6190 supports download speeds up to 1.4 Gbps.

Q: QuestionHow much money can I save per year by owning this modem?

• A:Answer You can save up to $168 per year in rental fees by purchasing this modem.

Q: QuestionHow long is the warranty on this ARRIS modem?

• A:Answer This ARRIS modem comes with a 2-year warranty.

Q: QuestionDoes this modem have a Gigabit Ethernet port?

• A:Answer Yes, the modem features a 1 Gigabit Ethernet port for connecting to a Wi-Fi Router or other wired device.

Q: QuestionWhat type of processor does this modem have?

• A:Answer This modem has a 1.2GHz dual-core processor and a 1.0GHz capable tuner to ensure optimal performance.

Q: QuestionCan I use this modem with Spectrum?

• A:Answer Yes, this modem is compatible with Spectrum.

Q: QuestionIs this modem compatible with Xfinity?

• A:Answer Yes, this modem is compatible with Xfinity.

Q: QuestionDoes this modem come with LED indicators?

• A:Answer Yes, this model is equipped with LED indicators to keep you informed of its status.

Q: QuestionIs anyone having issues with this modem? I've read in several blogs that modems powered by the intel puma chip is giving trouble with latency and constant connection drops.(https://goo.gl/XaMYTQ)

Asked 8 years ago by Bobnoise.

• A:Answer Yes, big-time, had to return this garbage.

  Answered 8 years ago by TimmySVerified Purchase

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Q: QuestionIs this compatible with Comcast and wi fi and phone inputs

Asked 8 years ago by Geno.

• A:Answer Though I use it with Spectrum, I read it works with Comcast. This is a cable-only modem. Not a wifi router, not even a router, you will need a separate wifi router to create a home network to allow multiple devices have access to the internet. There is another model that has a router and wifi included. This does not include a telephony modem so no phone connection.

  Answered 8 years ago by teklaVerified Purchase

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Q: QuestionHas anyone have prob with the intel plume 6 chip on charter?

Asked 8 years ago by Syntax123.

• A:Answer You will have problems with the Intel Puma 6 based on how you use the modem. Carrier is irrelevant because it is a hardware issue. Best to just avoid any Puma 6 modem. Get a SB6183 or SB8200 instead.

  Answered 8 years ago by Dreamofthe90sVerified Purchase

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Q: QuestionIs this modem compatible with centurylink?

Asked 7 years ago by Crazycatllady.

• A:Answer No. This modem is a cable modem... or internet signal over Coaxial. It converts that signal to ethernet. Then you connect the ethernet to your computer for internet connectivity or to your router so you can share that connection. Centurylink uses DSL like (phone cable like) connection and needs a DSL modem, that takes the "DSL" signal, and converts it to ethernet signals. If you're lucky enough for Fiber/Gigabit, they usually connect directly to your home and provides an ethernet port already. Most modem takes internet over a signal like DSL or Cable... and converts it over to ethernet anyway. If your gigabit already provides an ethernet, you don't need any additional modem.

  Answered 7 years ago by Sean

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Q: Questionhow do i know if my router is compatible with this ?

Asked 6 years ago by cheif.

• A:Answer After verifying that the modem is an approved device by my cable service provider, I chose the ARRIS SURFboard SB6190 cable modem precisely for NOT having routing capabilities. Hence eliminating the headache and compatibility issues of connecting my own high speed wifi router. After cable service provider activation of the SB6190 over the phone, my Google Wifi 3-pack router installed/connected in less than 10 minutes. A single RJ-45 Cat-5/Cat-6 Ethernet cable was all I needed to connect the modem & router together. BTW, there are only 3 ports at the back of this modem - power, RJ-45 for router/PC and Coax for cable. I learned from past experiences that tying to turn off or bridge routing capabilities, whether wired or wireless, on single unit modem/routers to install my own higher speed wifi routers was always challenging and full of headaches. Hence, I decided to get modem only units moving forward if I intend to connect my own router. This approach has literally eliminated my modem vs router compatibility fears and issues. It may not be a scientific or highly technical approach but it has worked for me several times now so far. My job has required me to move homes/office locations several times, hence the learning. I am no tech guy but just a highly informed consumer who loves to DIY. Hope this helps.

  Answered 6 years ago by EDVR88Verified Purchase

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Q: QuestionIs it compatible with Optimum Online service?

Asked 6 years ago by Nguyen.

• A:Answer It was not compatible for me. I had to return it.

  Answered 6 years ago by SmartVerified Purchase

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Q: QuestionI have this modem and I hard wired this to a switch with 5 Ethernet ports. 1 Ethernet cable running to my router and one Ethernet cable to my Xbox One X. Since I hard wired the Xbox I do not have internet on the Xbox. Is it not compatible with the Xbox?

Asked 7 years ago by Help.

• A:Answer I think you have to connect the modem and router first, then connect your switch to the router to get internet connectivity to the 5 Ethernet ports. Then any internet capable device you connect to your switch ports should be able to get internet connection. By no means I am a tech guy but just a highly informed consumer who do a lot of DIY projects at home. Hope this helps.

  Answered 6 years ago by EDVR88Verified Purchase

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Q: QuestionI have a Arris sb6141 modem with a Cisco linksys ea4500. Router. My internet company I have a 100mbps plan. I upgraded to a 250mbps down/10mbps up. But my speed check runs only 50mbps. Would an arris sb8200.be a better choice. Or should replace the router

Asked 7 years ago by Yesmylord.

• A:Answer Connections speeds vary due to the time of day and how many people are connected to your line coming down the street. If the Modem says it supports 250Mbps, it should. Or if there are lots of people online in the pathway of the line feeding the local section you reside in, the speed crawls. Try speed tests to other cities. Never use a local area speed test. Verizon has a pretty good test for up/download speeds. You can get a separate non biased third party result. Do not test with a test from your provider. They lie. And check the specifications on your new modem. It should be rated at a higher speed than the plan you bought

  Answered 7 years ago by RandyVerified Purchase

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Q: QuestionAre the cables included with this device? If not, what are the cables I need? Do I need to buy a separate router? I can install it with some guidance. Thank you!

Asked 5 years ago by Mickey.

• A:Answer Yes the cables are included. And yes, you will need a router. Installation of the modem is easy peasy. The router setup isn't difficult. Most manufacturers setup instructions can be found on youtube or the manufacturers website.

  Answered 5 years ago by LuluB

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Q: QuestionI have Comcast 150m service. Im a gamer. I have a NETGEAR - Nighthawk X6 AC3200 Tri-Band Wi-Fi Router. How good is this modem compared to the one comcast gives you? Is it reliable and all? Will it work very well? Does it matter between DOCSIS 3.0 vs 3.1?

Asked 7 years ago by mjohnson24.

• A:Answer I have this modem paired with the same router. I only have 10m service and use 9 devices thru the router with no issues. I have Fidelity internet service. The modem has been very reliable for me. In a month I have not had to reboot it any. I had a Motorola before and had to reboot it everyday. I first bought a Netgear modem docsis 3.0 for about the same price and Fidelity could not connect to it. Fidelity had no problems connecting to the ARRIS.

  Answered 7 years ago by SteveVerified Purchase

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Q: QuestionDoes this work with optimum? I have internet, cable and land line with them and after all these years they want to charge me rent.

Asked 8 years ago by mia.

• A:Answer I have Optimum and I tried this modem and it just wouldn't post. The tech on the phone actually recommended Netgear so I got the CM-500 and it works great. I have my own router, too. The only thing is most of these modems that you buy in store do not have the telephone line in the back. I don't have land line anymore so it doesn't matter to me but if you want telephone you'll have to buy one with the phone line in the back. Maybe you can buy it from them?

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  Answered 8 years ago by MattVerified Purchase

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