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Customer Ratings & Reviews

Your price for this item is $2,299.99
The comparable value price is $3,799.99

Customer reviews

Rating 4.6 out of 5 stars with 96 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the great value for the capacity and the overall pleasing design that looks great in the kitchen. Many customers appreciate the design, especially the deli drawer, and the convenience of the variable drawer. The refrigerator is also praised for its quiet operation and the inclusion of two ice makers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 96 reviews
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Received two weeks ago today

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice upgrade from my old traditional refrigerator. Enjoying the new water line and ice. It's the same capacity size as my older one but the appearance is much nicer. Wish the ice bucket drawer came out further. I lost door shelf space with the slim shelving.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, SHEILAE. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX 4-Door French Door Smart Refrigerator. We understand your inquiry regarding the ice bucket drawer and the door shelf configuration. We appreciate your feedback as it helps us improve our future designs.
      https://www.bestbuy.com/product/lg-counter-depth-max-24-5-cu-ft-4-door-french-door-smart-refrigerator-with-full-convert-drawer-stainless-steel/JJ8VPZQWLR
      For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a counter depth refrigerator that had the water and ice on the outside along with an extra drawer for the kids snacks and this is perfect for what we needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Well laid Out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacing of compartments and shelving very convenient and accessible. Also a very attractive appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great counter depth fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space. Does what you need a fridge to do..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Spacious, Sleek, and Smart – perfect fit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the LG 25 cu. ft. Smart Counter-Depth MAX™ 4-Door French Door fridge for a few months, and it’s been a great upgrade. Even though it’s counter-depth, it feels super roomy inside—plenty of space for everything my family needs. The 4-door layout makes organizing easy, and I love that it runs quietly and looks sleek in my kitchen. The smart features are a bonus—I get alerts on my phone if the door’s left open or when it’s time to replace the water filter. My only small gripe is that the top shelves are a bit tight for tall items, but the adjustable design helps. Overall, it’s stylish, efficient, and surprisingly spacious. No regrets!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ice maker

    Rated 5 out of 5 stars

    LG 25cu ft French door refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had for a month but very impressed with capacity. Especially love the deli drawer, drove me crazy having to open both doors to get to deli drawer in most other fridges. The bonus is it has 2 ice makers. The dispenser is efficient just water & ice. All the other temp info is just inside the door easy to read & adjust. The water filter is also easy to access inside door. Now I’ll be really impressed if it lasts longer than 5 years .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Arrived very filthy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator works well i have yet to connect the water filter or ice maker. Took about 3 hours to cool. I wish the manual came with better instructions on navigating the setting. Also refrigerator came extremely dirty, ti the point the grey marks are not removing, thus couldn’t have been just from the delivery! The freezer is very uncomfortable to clean as you have to remove the whole door to remove trays. I attached photos to you see.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, RonnyA. Thank you for sharing your experience with us. We understand your inquiry regarding the condition and manual of your LG - Counter-Depth MAX 24.5 Cu. Ft. 4-Door French Door Smart Refrigerator with Full-Convert Drawer - Stainless Steel. Your feedback is important, and we'd like to assist you further. To help with the markings on the finish, we recommend using a soft cloth with warm water and a mild detergent.
      https://www.bestbuy.com/product/lg-counter-depth-max-24-5-cu-ft-4-door-french-door-smart-refrigerator-with-full-convert-drawer-stainless-steel/JJ8VPZQWLR
      For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    New refrig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a major change from my previous model. It is quieter east to access for items. The ice maker is amazing, it will release ice cubes into a basin in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ice maker

    Rated 5 out of 5 stars

    Love LG frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this size. Love the look. Great storage. Two ice makers--whoa--how did I survive on one. Who knew.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Very Happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this frig. I looks awesome in my kitchen, everything works great, the color is beautiful, and the space is great. I was also able to deactivate the 2nd icemaker in the freezer to allow for additional space. I would highly recommend this frig.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall, a good fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a good and spacious refrigerator/freezer. The freezer is a bit small and it’s a pain closing it. Otherwise I like the drawer compartment. It comes in handy for kid meals.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Replaced our Kitchen Aid frige with this model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our Kitchen Aid counter depth refrigerator with this new LG counter depth refrigerator. Lots of new features including a 3rd drawer that can be programed from refrigeration to freezing. Lots of extra room as ice maker is in in the door..Only negative is 29 1/2 depth protrudes beyond counter by 4 inches.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice maker

    Rated 5 out of 5 stars

    Mr Chrun

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator with lower freezer. Plenty of room, the ice machine is a plus with the extra ice that goes down in the freezer drawer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good option for a small family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ample space, clean features. The middle draw with flexible cooling options is a great plus! Stays quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice maker

    Rated 5 out of 5 stars

    LG counter depth frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice LG counter depth frig. Lots of room in frig part and the drawer coverts from frig to freezer by touch of a button. Two ice makers. Water / ice by select button.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a refrigerator. Wish it was better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but I don’t love it. We initially bought the bigger version on this but realized it was too big (depth wise) had to cancel and buy this smaller one. I was annoyed that it cost the exact SAME price - how? I love the option to turn the middle drawer into a drink chiller, more fridge space, and more freezer space. I have been doing both freezer and chiller. What I don’t like is if I make one shelf taller to fit a jug of milk, the remaining space I have is really only big enough to put an egg carton - anything the heigh of an egg carton. So I can technically only make one side taller. Also if you don’t use the ice often enough, it gets stuff and won’t dispense. You have to open the door, shake it around to get the ice to fall out. I definitely like my sisters Samsung more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Think it through!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is spacious and gets the job done. I would not recommend solely because it has a very loud alarm that continuously goes off when you’re in there. We have a baby at home and it always wake him up. The middle drawer also only comes with one divider and they do not sell them individually. There is nothing out they’re that fits this because the slots curve. The freezer drawers come out together so you can’t fully see what’s in there because it all overlaps. Had I known these things.. I wouldn’t have bought it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Drawer functionality

    Rated 5 out of 5 stars

    LG Refridgerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just recently purchased this. Looks great and the convertible drawer is very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fridge for the price. lots of storage and very sharp lookong

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    So far so great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my replacement for the same fridge but standard size. I love this fridge! Also makes a lot of ice, love the deli drawer that can also convert to a freezer. Very spacious too though it is counter depth. So far so great!

    I would recommend this to a friend
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