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Customer Ratings & Reviews

Your price for this item is $649.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.4 out of 5 stars with 20 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Battery life, Geeksquad refurbished, High-tech functions

    Rated 5 out of 5 stars

    Great decision

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enough improvements to be an exciting upgrade (from S21), but similar enough in function that there wasn’t much that I had to learn. I’m older, so didn’t need many of the high-tech functions, but I do enjoy them more than I thought I would. This is my second GeekSquad refurbished phone…both are perfect. Excellent set-up/customer service from Best Buy to be out-the-door-ready! Definitely significantly improved battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 5 out of 5 stars

    Very good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded because I had had the A53 for a few years. Very satisfied with this phone. Only complaint is that sometimes the camera doesn't open so I have to close the app and reopen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    S24 not the ultra is slighty better for thd value and the fact its quite a bit lighty ultra still provides valuable upgrades to the camera mainly

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Beauty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent condition. Battery life and screen are good shape. Was well worth the money and cheaper than the other sites. Would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    money winner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    big screen, excellent battery life. I bought this for one of my family members and they really seem to enjoy the device.

    I would recommend this to a friend
  • Cons mentioned:
    Shortage of geek squad staff

    Rated 3 out of 5 stars

    GS service did not meet expectations.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a phone (S24U) on Thursday. Went to Geek counter to get data transfer, Was told that I needed an appointment for the following Monday!! I didn't need an appointment for the purchase! I think that the geek was overloaded - only one worker there. I have an annual service contract with the GS. I see the GS service going down hill, Is BB next?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t gotten such a big upgrade than this phone. Camera is better than expected. Took a photo of the moon and it showed everything. Couldn’t be happier

    I would recommend this to a friend
  • Pros mentioned:
    Discounted price

    Rated 5 out of 5 stars

    top of the line.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone at a great price. No a expected purchase but can't let by a superb deal.

    I would recommend this to a friend
  • Pros mentioned:
    Galaxy ai

    Rated 5 out of 5 stars

    Galaxy s24 ultra

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this phone. The galaxy AI is grrat addition to the features of the galaxy phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Fast, reliable, great camera and battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Need help unlocking

    Rated 5 out of 5 stars

    Locked cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but need help with how to unlock the phone Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is highly recommended!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it Quality of the Pictures is prefect! I would definitely recommend this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best place to buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy two of these ultra 24 an i can't explain enough how good the phone are i will never stop using best buy

    I would recommend this to a friend
  • Pros mentioned:
    Discounted price

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with purchase..great phone at a discounted price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone I love it, wonderful and very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever owned!! IT IS SO MUCH BETTER THAN AN IPHONE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great phone and it is i love it ,and i can complete my work at a moment of time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad charge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good for a few months then it wouldn't charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't recommend a refurbished phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one I received happened to be on the Verizon fraud list, caused me hours of phone conversations with Verizon to get account unsuspended. Geek Squad should have caught the issue when Certifying it. I was able to return it. I did purchase a new S24 and have to say it is a great phone and the camera is amazing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Verizon connectivity

    Rated 1 out of 5 stars

    Connection issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t connect to Verizon. When they did get it connected, it would just drop back out to sos mode.

    No, I would not recommend this to a friend