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JLab Audio - Epic Air Elite True Wireless Earbud Headphones - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 343 reviews

81%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Solid hardware needing firmware update

    Posted
    CraigB
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    Pros Light design is hardly noticeable Around ear design holds firmly Selectable audio passthrough for safety Good sound for the price point Large driver produces a lot of bass Capacitive touch controls will likely last longer Configurable left or right master to improve signal Sleek design is very low profile on the ear Voice feedback for connection and battery Case can charge your phone Case includes integrated USB cable Three built-in EQ options Cons Earbuds are placed in case backwards Signal dropout if happen to place your phone on opposite side of master App for configuration not in app store Burn in file points to bad link Burn In App just points to a bad SoundCloud link and doesn’t offer burn-in Capacity touch controls often don’t work or perform wrong command Volume controls are clumsy and often don’t work Volume controls don’t match phone meaning you have two places to change Electronic hear through design distorts noises and doesn’t transmit vehicle noises Sound is a little flat Audio quality during phone calls causes ear fatigue Only IP55 rated Adjusting headphones can accidentally change settings Moisture can affect ability to operate controls The JLAB Epic Air Elite True Wireless Sport Earbuds with its comically long name is a pair of headphones which tries to provide as much functionality as its name is long. Among the claims are great battery life, solid connection, secure fit, and great sound. To start, battery life is stated as 6 hours on a charge with an additional 30 hours with included battery charging case. It’s doubtful most people would use them for a full 6 hours and for everyone else, storing them in the including charging case means you are unlikely to run out of power unless you forget to charge the base. This shouldn’t be an issue as the base also includes an integrated battery level meter. The charging base has a large enough battery that if needed you can charge up your phone as needed which is a thoughtful and potentially useful feature. The base also includes an integrated storage for the USB to Micro-USB cable to charge up your phone. Unfortunately if you have a modern phone with either USB-C or a lightning port you will need either an adapter or separate cable. If JLAB could find a way to have a compact adapter in the case this package would be even more useful. Although minor, one design element seems rather odd about the case. If you open the case the normal way then the left earbud is on the right of the case and the right is on the left. It doesn’t take long to adapt but a simple 180 degree change of placement of the hinge for the lid would have made the placement more immediately intuitive. JLAB claims that, while other brands have an issue with signal dropouts due to cross body interference, they have a unique way to keep the signal strong is a configurable master earbud setup. You can set either the right or left earbud as the master to communicate with your phone, depending on which side you carry your phone to maximize signal strength. While some other brands are able to keep a strong, reliable signal regardless of phone placement on your body the Epic Air Elite headphones have proven to be very sensitive to placement. If you place phone on the opposite of your body as the master earbud you will likely experiences dropouts and skips. If you are the type of person who likes to change what pocket they hold their phone depending on the clothing it would be best to become very familiar with the process of configuring the master earbud. Although less convenient it works. Hopefully future generations will find a way to eliminate the need to do this to further simplify the design. A seemingly nice touch is the controls no longer require trying to mash tiny buttons to control but instead use capacitive touch to gently control your music. However; at the time this review was written the capacitive touch controls where mediocre at best and useless at the worse. To start, if the earbuds or your hands or either overly wet or dry the controls don’t work. Even when they do work, taps are often registered incorrectly. An example is that to pause a track you tap the left earbud twice but you have to tap two times slowly or it won’t register and keep playing. If you also tap and slide it might register as a triple tap that turns on the ability to hear outside sounds. Ideally you want to tap a little slower but if you tap too slow then it could be registered as volume down twice. This could be potentially ok and considered part of the learning process but volume down is in small increments with no audible feedback. This means if you try pause and get your timing wrong you can be turning down slightly and have no idea. The place where this becomes the largest issue is volume control. To turn the volume up any meaningful amount you have to perform a series of low, slow taps over an extended period of time to make a significant adjustment. You then might be inclined to just use your phone to expedite the process only to find audio volume syncing also isn’t supported. This means that if for some reasons your headphones are at minimum volume setting your phone volume to max does little and your are left in the slow tap process for over a minute to get the volume up. This can be fixed via software so hopefully JLAB refines this process more in the future via firmware updates. Controls aside, audio quality is quite good. The highs are a little weak giving a slightly flat sound but overall for the price point the quality is hard to beat. If you like bass, the large drivers seem to have no problems delivering. Included are three preset EQs which can be switched via taps to the earbud but if you have phone with it’s own EQ adjustments that would be the better way to go. That said, offering some preset EQs is still helpful for those who have no other option. The design uses a semi rigid antenna that wraps around your ear to keep them in place. The design is very comfortable and very secure. Even during rapid head movements the earbuds might dislodge slightly but them never seem to fully come off which is nice. The earbuds are light and reasonably low profile and with the ear hook they can be held in place comfortably without requiring them to be mashed in your ears. They are rated IP55 “sweatproof” which means a splash of water won’t hurt them. It’s a bit of a surprise that with not buttons to seal the rating isn’t higher as some others have ratings up to IP67. That said, for most purposes they should be fine. The design also allows for them to block outside sounds or allow them through electronically by a triple tap on the left earbud while paused. The idea is great, but just like some other features it could really use a firmware update. Something like a dog collar is registered as a rather large, deep clank where a truck passing by is filtered out. If you are playing music, then no sounds are transferred. Hopefully future firmware updates will improve the algorithm to improve audio quality and maybe allow things like vehicle noises to always pass through for safety. Other electronic hear through earbuds are guilty of the same thing and it would be nice to see this added for all for safety of people walking and jogging next to roadways. When it comes to software, this is where JLAB seems to have left things unfinished. A burn in process of 40 hours is recommended to condition the drivers to best quality sound. On Android, JLAB has a burn in tool which surprisingly doesn’t actually perform the burn-in. In fact, it asks you to provide your email address to show you an SoundCloud file with the burn-in audio. The problem is when you tap play it reports a bad link. Further down in the app you are prompted to install the iOS app to unlock all features. If you go even further down you will find an option to download an Android app, which again goes to a broken link. The instructions go further as to describe the name to type in and the icon to search for the Google Play store. The problem is in the Google Play Store the only JLAB is the audio burn in app which seems to be nothing more than an app of promotional information. Hopefully this is just because of internal delays and JLAB will get this fixed soon. That said, the headphones work ok without a separate burn-in or custom app. If you really prefer to burn them in there are third part apps available the Play Store to perform the same function. Overall, the Epic Air Elite True Wireless Sport Earbuds are a solid pair of headphones with some quirks that, depending on your preference, might mean very little considering how much functionality they offer for a very reasonable price. If JLAB can make some further firmware refinements to controls and audio passthrough as well as fix their app situation these headphones could potentially make other more expensive true wireless headphones irrelevant. The hardware feels solid and if you think you can deal with the control oddities and love the overall feature set it’s really hard to find another product with so many features in a small package like this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Four stars. One major complaint.

    Posted
    JayR
    • My Best Buy® Member

    Last year I bought the older JLab Epic Air headphones, but recently lost the right earbud. I was looking into buying a replacement when I saw the newer Epic Air Elite headphones on sale for half price. I wish the older earbud hadn't been lost, that is until I got the newer headphones (the sale price made them only slightly more expensive than the replacement). I gave the older Epic Airs a four star review, and this review for the Elites is based mostly on comparisons between the two versions. The reason I got this brand of earbuds in the first place was the ear loop and the price (the old ones were on sale too when I bought them). Just like the newer Elites, I liked the look, sound, battery, and choice of removable tips of the older earbuds. The complaints I had with the old Epic Airs were the charger lights, the bluetooth connection, and the sensitive touch controls. The charger power indicator would go from four or five lights (near full) to one or zero lights (skipping the middle two and three) making it tough to know when it should be charged next. I eventually figured out the bluetooth connection itself wouldn't really disconnect, but that some very specific areas at my work caused signal interference. The touch controls worked too well, but I got used to them after learning to be careful. Anyway, the Epic Air Elites have changed in many ways (thankfully, mostly with improvements). First, the charging case. It's indicator lights are much more accurate. Additionally, the end lights now turn blue while the earbuds are being charged, which is nice since the case doesn't have to be opened to check if charging is complete. I haven't kept track, but the batteries on the earbuds and the charger are supposed to hold up to six and 32 hours, respectively. (My older Epic Airs did last it's expected five hours, which is longer than some more expensive brands). One negative thing is the earbuds give off a low battery warning too frequently, but they die fairly quickly after the first warning. Second, the bluetooth connection. This surprised me the most. It rarely disconnects from my Sony Xperia phone (could be the phone's fault) and the problem spots at my work don't interfere anymore, probably because the new earbuds are better shielded. Without any obstructions in the way, such as walls, the headphones stay connected well over 50 feet from my phone. Just like the previous version, it's great to be able to connect either earbud as the main bluetooth device for the pair. One earbud can be used to listen to a podcast (or music in mono, ugh) while the other charges. Third, the touch controls. The older Epic Air's very responsive controls (a good thing) were sometimes too sensitive (a bad thing), and some much-used tap sequences weren't always so user-friendly. For example, one slight tap on the right earbud would skip to the next song/video/whatever, but the single tap function along with the high sensitivity resulted in unwanted skips. Touch control on the newer Elites is not nearly the same. I was hoping JLabs would keep the sensitivity level, but change up the tap sequences. Instead, they changed all of it, and it's not for the better (that's my major complaint). It's good the tap sequences have changed (no more accidental skips), but the quick and accurate taps are gone. They are now long and sometimes inaccurate presses (no more easy pausing). This time it's one press to change the volume, but the press has to be inside a range of one to two seconds. If not pressed long enough, nothing happens. If pressed too long, the song skips. It takes two presses to pause songs or call up Google Assistant, and three to turn on microphone mode, but it doesn't always work. Changing songs is most annoying. I don't like pressing on my ear for three seconds while working or jogging, especially for something as frequent as skipping a song. It's just awkward. A double tap would have been much better. Once again I'm getting used to the touch controls, but this time the responsiveness is off and it's more frustrating. The bright side is the conrols don't really ruin everything else about the Epic Air Elites. And finally, the new features. One of these is the equalizer. Pressing both earbuds for three seconds switches between three equalizer settings (normal, bass, and optimized). I'm not an audio expert, but the optimized setting sounds best. Another feature is microphone mode. While activated a background hissing can be heard. This isn't for speaking. Instead, the wearer uses the mics to hear the surroundings, and can be done even while a song is playing. It's a nice feature, but isn't worth using if the media being played is too loud, because sound picked up by the mic can be drowned out or become inaudible. It works best if nothing is being played at all. Also, it has trouble picking up lower pitch sounds. High pitch sounds pop out. It's funny that jiggling car keys sound like chains. Depending on the voice heard, I've been able to hear people speaking over ten feet away. To conclude, I want to say a few general things aboug the Elite earbuds. The audio might not be the best, but it sounds really good, especially in-call chatting. Also, there's even more types of earbud tips to choose from, including a couple different colors. The charging case is almost exactly like the older version, and the earbuds fit snug in it. I couldn't give fives stars, because the controls took a step backwards. Even though the controls are dissapointing I still enjoy using the Epic Air Elite earbuds. I'm not sure if I'd pay full price, but they could be a good alternative to other expensive headphones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Earbuds to Beat

    Posted
    RonH
    • Tech Insider NetworkTech Insider Network

    The Epic Air Elite True Wireless Sport Earbuds are the third set of wireless earbuds I’ve had and I think they will be hard to beat. Having two sets of wired JLab earbuds, I expected the sound to be on point and the wireless sports didn’t disappoint. Right out of the case, pairing was flawless. The buds paired to each other then paired to my phone. There are 8 different sets of ear tips so everyone can get the perfect fit. Unlike previous earbuds, the tips are located on posts in a section at the bottom of the case rather than just tossed in a little zipper bag. The fit is the best ive had. There is a clip that goes around your ear to help hold the buds in. At no point was I concerned about the buds falling out of my ears. These clips also have the Bluetooth antennas in them which helps keep them from dropping out. This and Class 1 Bluetooth. Whichever it is, I have to say it worked flawlessly. At no point so far has the sound cut out in either ear, something that happens regularly in my other wireless buds. I was able to get it to cut out for a second by cupping my hand over my ear however. But how do they sound? Amazing! There are three equalizer settings, balanced, bass boost and my favorite, JLab Signature which has tons of bass mixed with just a hint of treble. Unlike other earbuds, this setting is handled right on the buds rather than requiring an app. Simply touch the buds together for 3 seconds and they cycle through each of the 3 settings. Speaking of touching the buds, the controls are touch sensors in each bud. Each side controls something different based on taps and holds. Probably my biggest disappointment with these buds is a new feature called “Be Aware Audio” which is supposed to use the built-in microphones to allow outside sounds through so you can hear your surroundings. This would be great for runners, bikers and even if you wear them in an office setting so you can hear conversations with your co-workers. If you have the volume low enough, you can hear a staticky sound and if you rub your finger around the bud, you can hear it. I really like this concept and have seen it on other headphones but was disappointed in it on these buds. Also, it would be nice to have the directions give a bit more info on what to expect in this mode. On phone calls, the other person was able to hear me clearly and I could hear them perfectly, in both ears rather than just one side. Battery life, the Epic Air Elites are rated at 6 hours per charge with the case providing an additional 5 charges. The buds charge every time you put them back in the case, which is also how they turn on and off, just take them out and they pair and turn on, put them back, they turn off and charge. The case also has a USB plug you can use to charge anything else, like your phone or music player. I have not been able to wear the buds long enough to see if they meet the six hour rated time but I haven’t had to charge the case yet since I got them. The battery case is solid but it is a bit large to carry in your pocket. It is better suited to a gym bag or back pack. Overall, these are the wireless earbuds to beat. The sound is great and adjustable to your taste, the fit is amazing, the battery life is best in class and the connectivity hasn’t dropped out yet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great buds, though touch sensor is a bit sensitive

    Posted
    JMan
    • Tech Insider NetworkTech Insider Network

    I love that these ear buds are completely wireless. You pop one in each ear with no wires whatsoever to get tangled or ripped. Each bud has an individual power button that can power both buds on/off. The design takes a little getting used to but once you've mastered inserting and wearing these, they're not bad at all. The battery-powered charging case, although a tad on the heavy side is really nice and a good way to keep track of the buds and keep them safe when not in use or during charging. It's also fantastic as a portable battery charger. When you place the buds in the case, they power off and charge automatically. The case also has a USB port for charging other items like smartphones, tablets or other small devices capable of charging via USB.It has status LEDs that can be viewed with the case open or closed. The case has a cool flat USB charging cable that wraps around and attaches to the case and is virtually invisible when not in use. The sound quality is good. It isn't spectacular but it is really good. It's on par with a set of moderate to good quality buds and sounds really good for sport buds. There are three equalizer settings; signature, balanced and bass boost. Signature by far sounds the best. It's rich, loud and balanced. Balanced sounds like all EQ settings are set at flat. I expected bass boost to be my favorite but it's identical to signature except the treble is turned down a notch to accentuate the bass. It doesn't really enhance the bass and the reduced treble makes everything sound bland. Signature sounds much better because the treble is left intact. Speaking of bass, it's actually pretty decent on these buds. Volume is okay but I wish these were louder, especially since they aren't noise cancelling. Battery life is also decent. I don't normally wear them for marathon sessions. I wear them about an hour or two per day and I get about a week between charges of the case, not buds. The buds pretty much stay charged thanks to the case and my wear patterns. There are six pair of gel tips included in assorted types and colors of blue, black and grey. The factory installed tips fit my ears perfectly but there are plenty of differently sized options for those who need to find a better fit. It's not just smaller or larger but oblong, wide, etc. There's a tip for any ear type. There are quite a few other features to these headphones in addition to the cool charging case. Some are cool, others not so cool. Jlabs included a mode called "Be Aware" which enhances the volume of ambient noises around the wearer allowing the wearer to hear the sounds around them. I don't really find much use of the mode because they didn't include a voice prompt acknowledgement of the mode status. I believe I recognize when it's toggled on but it results in excessive static white noise when no sound is playing through the buds. Jlabs has a burn-in app available for download. It's supposed to help burn in the buds so they reach optimal sound quality faster. I began to download it from the App Store but paused when I noticed nothing but advertisements for other products in the product screenshot photos. I figured if they couldn't even cobble together a few useful screen shots to accompany the app, it likely meant the app was useless. I opted not to install the burn-in app and chose to burn the buds in myself the old fashioned way. That means listening to music constantly the first few days, which is also a good way to perform several initial charging cycles for the new batteries in both the buds and the charger. My only real complaint with these buds at the moment is also one of the features I actually expected to like best. That would be the touch controls on the outsides. Most ear bud inline controls are useless to me due to poor button placement, tiny microscopic buttons, confusing press-sequences or a combo of all the above. I expected this touch operation to be an intuitive and easy to use welcomed relief. I quickly found out that the sensitivity is a little too high, resulting in an over-zealous Siri. I've inadvertently activated Siri while doing nothing more than simply adjusting the buds in my ears or while trying to invoke other commands like toggling Be Aware mode on/off. If I really mess up, usually while trying to adjust the buds, I'll accidentally switch the sound mode too. Either sensitivity needs tweaking or they should design it to work off multiple touches to avoid such frequent accidental button pushes. In the not a complaint but rather a heads-up department, make sure to thoroughly dry all sweat or moisture before placing these in the case or it may void the warranty. Despite being sweat-proof, they still require a little extra care to protect the case and warranty. I love these Jlab buds, especially when compared to some of the comparably priced but total dud sports buds I've owned in that past. My past sports buds usually either suffered from poor sound, poor battery life, poor fit or wires that would snag on clothing, hair, furniture or workout equipment. Some had a combo of two or more of those issues. These buds suffer none of those shortcomings. The sound quality is good, they fit my ears comfortably, the battery life is good and the charging case is super-cool and is useful for the buds as well as other devices. They are also somewhat easy to operate once you master the timing to avoid activating Siri, which I still occasionally do despite being very careful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Amazing Package

    Posted
    Poocher917
    • Tech Insider NetworkTech Insider Network

    This is an amazing overall package! I love how the headphones, case, charger and charging cable come together in one small package! Some very smart engineer put this package together! Sound – the sound quality is above average for in the ear buds. There is decent noise cancelling as they fit very well. There are 3 available equalizer settings (Signature, Balanced, and Bass Boost) you can choose by pressing and holding the earbud for 3+ seconds. Very convenient! The sound for both music and phone calls is excellent! Fit – I used these for over an hour at a time with no discomfort at all. They fit very snug and do not move at all. I used them running and they are perfect. You could do cartwheels and they would stay in (no-I did not try that). Controls – You tap or hold the earbuds in different sequences to have full control. Left touch controls volume, play/pause, track back and be aware mode. Right touch controls volume up, answer call, hang up, reject incoming call, SIRI or OK GOOGLE, track forward, be aware mode. They were easy to pair to my phone (Android Oreo) Charging – you must use the case they came with to charge them. The cord is fitted into the case very slickly. The charging worked in a both USB 3.0 and USB 2.0 no problem. There is no AC plug provided for the USB to connect to. For me it was not a concern as I have tons of these around. There is also a USB connection on the case that I did not use. You hear how much charge is left the first time you take them out of the case and insert them. Phone calls – With no microphone (you can see anyway), my expectations was not very high. Honestly, the quality blew me away. Every call I would ask the person on the other end if they can hear me well. They all said I was crystal clear. Listening to the caller on the other end is clear and effortless. Given how these fit (see picture), I do not understand how they can pick up your voice so well. Final thoughts – these are amazing! Great sound and calling, long battery life, amazing case and packaging, convenient controls (once you get used to them). You will not be disappointed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great product but could use improvement

    Posted
    Alex
    • My Best Buy® Elite Plus Member

    My overall impression before getting into detail is that these are great for anyone looking for a nice sounding, secure, truly wireless pair of headphones for doing physical activity. Aside from some minor annoyances detailed below they fit the bill perfectly. The sound quality of these headphones are really great. They have 3 modes to select from and all sound pretty good depending on what you are listening to. They also have an alert mode which lets sound through purposefully for things like running outside, that's pretty neat. During regular use no sound comes through for the most part. The fit is one of my favorite things about these headphones. I believe there are 6 rubber attachments and one foam pair which I find the most comfortable. Its a really small market for truly wireless headphones WITH an ear hook. Air pods and similar style earbuds cannot stay in my ears when I am working out, running, jumping, etc. And the other style that has a wire connecting the earbuds are really uncomfortable and snag the buds out when turning my head. Point is, these give you the most versatility/security. This product would be a 5* review if I stopped right now but I have to mention two important annoyances. The more minor one is that these are touch controls that utilize tapping/long pressing. While this is modern/cool it is not very practical. Sometimes it does not register a tap and you don't really have a way of knowing until your desired action does not happen or an action you did not want happens. For example, pausing a track requires a double tap, and sometimes I will try and nothing happens. After numerous attempts it registers a triple tap and that turns on the environmentally aware mode (letting in ambient noise for safety). I am still getting used to the touch controls and im sure I will be proficient in time but I have been using them for a month now, about 4-5 hours per week exercising and they still don't register the correct input sometimes. The second, main annoyance of this product is the low battery indicator. Using your smartphone you could check the percentage of the earbuds. When first powered on they will tell you either "Full Battery, Medium, or Low" with low starting at 25%. These earbuds have a 5hr rated use time which means when low battery hits they should last AT LEAST an hour and a half. I timed this multiple times and when they alert you of low battery you have less than 10 min until theyre dead. This is extremely frustrating if youre just beginning your workout session. The voice also tells you low battery repeatedly every 1-2mins until they die. This doesn't really help since they die so quick. Just today I did my workout which lasted about one hour. I was told they had medium battery upon powering on. Halfway through my workout it started chiming low batter and they died 8min after that. I actually upgraded to this pair of earbuds from a generic brand off amazon specifically because those would do the exact same thing! I thought that for over $125 these earbuds would have better control of that aspect. My only solution to this problem is to constantly keep them topped off which is quite easy with the charging/carrying case. Still, this is an unforgivable inconvenience that I cannot overlook. Why make the low battery indicator when they are about to die in less than 10min and not earlier? Im sure they could've been programmed to truly tell you low battery at about 30% that way you could definitely finish a workout. Again, the quality and fit of these headphones are on point. If you get used to the controls and keep them charged all the time then you will likely enjoy them. If you are like me and let your electronics discharge fully (or close to it) before charging you will be aggravated.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Headphones for the daily commuter and road warrior

    Posted
    SteveL
    • Tech Insider NetworkTech Insider Network

    Bottom Line: JLab’s Epic Air Elite True Wireless Sport Earbuds pack a ton of useful functionality into a small package. Pros: 6 hour battery life, 2600 mAh case for 32 additional hours or phone charging, intuitive controls, built in EQ Cons: charging case larger and heavier to accommodate battery and functionality, mediocre call quality, controls sensitive to over-tapping Review: Initial setup was simple and straightforward. Each earbud has a tiny button that turns them on and indicator lights that can flash blue or white. Turning both on at the same time triggers a one-time pairing of the earbuds to each other. Once they’re paired, you connect them to a device using routine Bluetooth procedures. The headphones boast 6 hour playback on a single charge and the 2600 mAh case holds enough juice to recharge them (via metal contacts on each bud) for another 32 hours. Additionally, you can use the case to charge any USB device such as a smartphone via its USB Type-A port (for reference, 2600 mAh is about a full charge for an iPhone battery). It also includes a micro-USB cable that wraps around the case’s exterior, which can be used to charge the case and/or a device. Apple users will, of course, have to supply their own charging cable. The headphones pack a good deal of functionality, which can be accessed via taps and holds of the different earbuds. Single tapping the different earbuds, for instance, controls volume up/down, whereas double tapping can control playback and digital assistants (e.g., Siri). Audio cues provide clear indications of what features you are activating and settings. Tapping and holding both buds switches the built-in equalizer settings, which is a feature I really enjoy. The three built-in settings are JL’s signature sound, which boosts vocals and bass, balanced sound, and bass heavy. I found the audio quality of the music to be favorable compared to other wireless sport earbuds, and the built in EQ really helps tune the audio to the user’s preferences. On the other hand, I found the audio too low (even at full volume) for phone calls, and many of the people I talked to also found my normal speaking voice too soft. One of the issues with tap controls is that two single taps can easily be misinterpreted as a double tap. For instance, in an attempt to single tap a few times to turn the volume up, I inadvertently activated Siri. One of the times I did this and cancelled the request on my phone, the microphone on the headphones did not shut off causing static feedback until I manually reset them. Similarly, it’s very easy to double tap to pause the music instead of single tapping to lower the volume.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Sport Headphones I've Owned

    Posted
    FutureP
    • Tech Insider NetworkTech Insider Network

    Over the past 5 years I have owned over a dozen pairs of Bluetooth sport headphones and these are the best overall headphones that I have used. These came with numerous ear plug types to fit just about any person. I have never been able to find an ear plug that actually fit my ears so I tried all of the options and found one that was comfortable and stayed in my ear. The ear hooks fit snuggly and keep the headphones in place. What I like about these headphones is that there is no cable. The right headphone connects to the Bluetooth device and also to the left headphone. The headset does not move while running or doing other activities (crunches for example), which has always been a problem with my previous headsets. I haven't run the batteries down yet since I haven't used them for more than three hours at a time. When you put the headphones back into the case, it automatically recharges the device so you never run it dry. I believe it is supposed to last at least 5 hours so I'll have to try that out down the road. The case comes with a built-in USB cable and should fully charge the phones at least 5-10 times before you need to recharge the case. All is not perfect with these headphones though. The first time I used them, there were three times that the right and left headphones disconnected for a split second. However, over the past two weeks that has only happened one more time. The only other thing that isn't great about the headphones is the controls on each head phone is confusing and hasn't worked well in my testing. To lower the volume, you touch the center of the left earphone and the right to raise the volume. Two touches does something else and three touches does another thing. This is not only confusing, but it doesn't work that well. It hasn't been an issue since it is really easy to just use my phone to do the same thing. Overall, these headphones sound good, fit well, and stay in place for your workout.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Epic sound with a Plus sized case

    Posted
    Dan0Sterling
    • Tech Insider NetworkTech Insider Network

    These are some of the most comfortable ear buds I’ve worn. The fact they’re true wireless makes them even better! If not for the huge case, these would be a perfect 10. ==Review== Jlab has delivered on true wireless earbuds that sound good, feel good, and are easy to use. Controls are touch sensitive, which make it easy to raise or lower the volume, skip tracks, pause music, or take a phone call. All the while, you’re blocking out the world around you. The package comes with 7 sets of tips to give you lots of options for comfort. If you get too comfortable having the buds in, there’s a mode which lets you pass through outside sounds. They use the built in mics to convey sound into the headphones, along with your music. Another triple tap and the world goes away again! Pairing was very easy. Take them out of the case and they turn on automatically. I found them on my phone and they paired immediately. No need to pair left and right together, it’s already done at the factory. So far, these have not dropped signal at all. For sound testing, I listened to a combination of current alternative, classic rock, classical, and jazz. In each genre, these buds deliver a rich sound with wide dynamic range and a deep spectrum of music. The buds offer 3 EQ modes. The “Signature” mode works best for most music. Flat is good for classical. Note that all earbuds should be “burned in” for a 10-40 hours before they get their true quality. After 10 hours of burn in, sound is on par with my favorite wired headphones from 1More (triple drivers). Since these add the benefit of no wires whatsoever, it’s hard to put them down! Putting them down is the only complaint I have with these JLab Epic Earbuds. The charging case which comes with these is so large, I have to carry a bag in order to take them off at work. The case provides 6 full charges, which means there’s a fair sized battery in it, adding a few ounces of weight. On top of that, the size nearly as big as two decks of playing cards. This makes it too big for a jeans pocket. The case also has a USB out jack, allowing you to charge your phone in a pinch, instead of the buds. Phone calls are decent with these ear buds. I could hear callers just fine. They could hear me if I spoke loudly, but they could also hear everything which was going on around me. Quality was crisp and came through both ears. ==Conclusion== JLab has built on the core positives from their first generation Epic True Wireless and addressed most customer complaint areas. This is a solid product which I expect to use for years to come!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Earbuds for active people, not audiophiles...

    Posted
    BillnMish
    • Tech Insider NetworkTech Insider Network

    These have quite a few reviews, some of which are extremely lengthy. So, I'll do my best to point out a couple things all while being quick about it. Long story short; if you are looking for some true wireless earbuds that stay in place and have excellent build quality, these are for you. However if you want the best sounding true wireless earbuds, look elsewhere. Now for a little bit more detail (but not too much, I promise); These would be a 5 if the sound matched the quality of the build, charger/base, but it doesn't. The highs are ok, the mids nonexistent, and the bass is flat and dull. For activity-based earbuds they are a 6.5/7 out of 10 in sound quality. Up against earbuds meant strictly for listening purposes...a 4-5 out of 10. But, you are likely going to be doing a lot of activities with a set of earbuds like these, so you aren't going to really notice those attributes as much as you would if you were say, just sitting in a listening chair with 100% of your concentration devoted on listening to your music. So again, these are NOT for that situation/environment. I tried them in a number of settings and they shine in the active lifestyle department; going for a run, bike ride, doing yard work, etc etc. I even wore them while drumming in place of my usual setup and they were great at isolating me from the sound of my kit. The gesture/touch controls (while taking a little time to get used to which side does what, how much pressure to apply to engage) are great for not having to keep your phone right there with you and still adjust volume, play/pause, skip tracks. Everything else others have said I can sort of see where they're coming from, but I am going to give these things the benefit of the doubt and realistically grade them on the fact that (repeating this again, because it's rather important) these are not reference grade listening earbuds meant for a quiet, peaceful evening of listening to music. They simply aren't going to hold a candle to those that are. But, just like those sort of earbuds/headphones aren't meant for running and biking, and all sorts of other things...the Epic Airs are. And they do that bit beautifully. They stay in place and the gesture feature itself adds a half a star to my rating.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Better wireless performance, frustrating controls

    Posted
    Jaron
    • Tech Insider NetworkTech Insider Network

    Pro -Comfortable -Comes with 8 different ear tips -Battery charging case -Good battery life -Equalizer is controlled via earbuds, not an app -Long wireless range -Good battery life -IP55 -aptX Support Con -Touch controls are very finicky -Music audio is good, but not great -No place to store the extra ear tips in the carrying case -Audio lags behind video -Connectivity between the two buds hiccups occasionally -Horrible ambient sound mode Overall The TL/DR here Is the Epic Air Elite True Wireless has a lot of great features going for it, like the great battery/carrying case, long battery life, and IP55 dust/water protection. But the touch controls make them extremely frustrating to use as the buds require a very specific speed of tapping and touching to do what you want. For more detail, keep reading. In typical JLab fashion, the Epic Air set is quite comfortable, even for extended periods. That's largely due to the multiple ear bud tips included in various sizes, shapes, and material ( eight pair in total ). It's hard for me to think of someone who couldn't get a comfortable fit. The flexible ear hooks don't pinch down and are more for extra insurance against falling off, but this also means less pressure on your ears. The other great feature is the carry case. Not only does it carry and protect your ear buds on the go, but it also houses a large rechargeable battery. The battery is charged via normal USB ( but doesn't come with a wall wart, not that you need one ) and the charging cable conveniently wraps around the case for storage. The case also has a full size USB port so it can charge other devices, like your phone. Sadly the case does not have a compartment to store the extra ear bud tips. But after adjusting the Epics to your ears, you may not care about taking the other ear tips with you. JLabs claims the case battery has enough capacity to charge the buds about five times before it's drained. The buds themselves are rated for six hours of operation, and they easily reach that. Audio performance on the ear buds is good, but not great. Music sounds nice, but you don't get all the clarity you will from higher-end full headphones. But that's par for tiny little ear buds. They have three built-in EQ curves and you can select between on the buds themselves; no mobile app required. The Epic Airs do have aptX for better audio quality, if your phone supports it. They're also IP55 rated for dust and water protection. Wireless range is also quite good. However, like most fully wireless headphones, the challenge is connectivity between the two buds. The right bud acts as the main hub and then sends audio to the left. This extra processing step means audio lags a bit. The Epic Air isn't quite as slow as the Sony pure wireless buds, but it's still enough to bother me when watching videos since the audio doesn't match up to the speaker. You also experience short skips every now and then when the buds get out of sync. This doesn't happen nearly as often as on the Sony pair, but it is somewhat annoying. But the most frustrating aspect of the Epic Air Elite is the touch control. The buds have only one physical button, and that's a small power switch on the inside. Everything else is done solely through the touch sensitive pads on the outside. Play/pause, volume up/down, next/prev tracks, EQ cycling, and voice commands are all handled by a variety of taps and presses on the earbuds. However, when double- and triple-tapping, you have to do so at a very specific speed or it gets misinterpreted as another command. It makes sense on paper, but actually executing it is very hit and miss ( no joke, it's 50/50 whether I get something right on the first time ). Even if it didn't have the wireless connectivity issues and a horrible ambient noise ( it lightly amplifies the very high pitch sounds around you, like keyboard clicking and finger snapping, but nothing else ) I still wouldn't like them because the finicky control scheme. If they sounded like reference studio headphones, I might be willing to suffer through the control taps. But for ear buds that sound only slightly better than average, I just don't think it's worth it. JLabs' Epic 2 or Epic Sports are the better buy. You get the same comfort, similar battery life, same audio quality, but a physical control node and no audio skipping or lag. The only difference is a short cable behind your head and they're a lot cheaper. And as much as I like the battery case here, I can't say it's worth the $50 difference.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Buds for the Price

    Posted
    JoCuSl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been using these on and off for a month now. I use them primarily at work and am only allowed to use one ear bud at a time. I often swap the left and right every 2 hours so that I am not overusing one particular ear. Whichever one I am not using I leave in the case but do not place it in its storage/charging slot so that it is also running. This allows me to use the unused ear bud’s controls if necessary. I also do this to even out the wear on my ear buds. The right ear bud is the master. It is the one that connect to Bluetooth. The left one connects to the right one. Not all functions are available if you only use one, whichever one that may be. I put them back into the case to charge during my two 10 minute breaks and 30 minute lunch and at about 35% to 40% volume the batteries lasted THE WHOLE DAY. At work, I wear one pair of nitrile (non-latex) gloves and one pair of light weight cloth work gloves simultaneously. I am still able to use the controls. I actually hit one with my shoulder accidently, thinking I could push one of them back up because it wasn’t fitting quite right at the time, and that act activated the button. The sound of the ear buds is bass heavy which I like. They could have a little more clarity (more treble) but everything sounds crisp. I haven’t experimented with adjusting the equalizers on the music app I use which could improve that but with the quality build of everything it’s a small, small issue. I wear glasses and have temple tips to keep them from sliding down my face. Using the ear buds puts so much behind my ears that using them becomes a balancing act. I am able to get a more solid and consistent seal in my left ear than my right. Sometimes adjusting my glasses causes the buds to become unsealed. The hooks are just that thick but like I said earlier, the quality is so good that its not a problem. For me, the standard ear tips work the best out of all the included tips. On average, they take 5 seconds to connect to each other and about 10 seconds to connect to my devices Bluetooth. If you want to connect the charging case to your computer, you must have the new USB-C port because that’s what the included cable is. However if you have an older mini USB cable you may is that instead. The charging case also has a standard USB port so that you can use it to charge your device. I have not tried it yet. They are excellent.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Too many issues

    Posted
    Ponskippa
    • Tech Insider NetworkTech Insider Network

    Ahh.. with a name like Epic Air True Wireless, I was expecting an Epic experience with these. Five minutes out of the box i had issues with them. First and foremost, the touch controls are way too sensitive. Simply adjusting the earbuds in my ears will trigger the touch controls and change the volume. I don't see a need for a touch sensitive volume control when you can adjust the volume with your device which leads me to the second issue I had with these earbuds. Adjusting the volume with my phone has a significant delay, when adjusting the volume with physical buttons on my phone it literally took a good 10 - 15 seconds for the change to take effect on the earbuds. Maybe it can be fixed with a firmware update, but it is awful and unacceptable. The 3rd issue I had with these earbuds, and it could just be my ears, but out of the 7 pairs of tips they provide for them, only 1 set fit my ears snugly enough to seal and isolate sound. All the rest fit way too loose. Sound is mediocre at best, there is almost no Bass, treble and mids are balanced and sound ok, but the lack of bass is disturbing and makes most music sound lifeless. The best things these earbuds have going are that they are wireless and the battery life is pretty good. The hooks are comfortable enough to wear for extended periods / while working out. I did like that the charging cable can be stowed with the charging case. Honestly though, I would take a pair of good sound wired earbuds over these. The finicky and sensitive touch controls are inconvenient and they frankly don't sound all that great. I wouldn't recommend these to anyone who expects great sounding earbuds at this price point. Pros - Wireless Battery life , easy convenient charging Cons -Mediocre sound Quality Touch Controls aren't great Noticeable Lag when adjusting volume Poor seal / sound isolation with included rubber tips

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Almost What I Wanted

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have had these headphones for about 2 weeks and have used them almost daily in comparing against Beats Powerbeats3 and my old Jaybird X2's. I will be going with the Beats Powerbeats 3. I'll start off with the things I like: - Comfort. These headphones are very comfortable. I have no problem leaving them in all day. - Secure. Working under a car, running, whatever it is that i'm doing they stay in place. - Battery life. They lasted 5 to 6 hours for me while listening to music (as advertised). I love being able to place them into the case and knowing that they will be fully charged next time I pull them out (as long as the case is charged). Things I don't like: - Spotty audio connectivity. Most of the time these headphones would play audio seamlessly. However, one particular run I went on the headphones experienced bad connectivity. I had my phone in my pocket while running and every time I removed my phone from my pocket the headphones would cut out for 2 to 3 seconds. This connectivity issue was not consistent, but it happened often compared to my 3 year old Jaybird X2 headphones which never experience this same issue. - Touch Controls. The touch controls are horrible. I would prefer to have no control over having these touch controls. It is difficult to get the touch sequences correct and the touch sequences don't seem intuitive to me. - Be Aware Audio. This mode is not worth using at all. It generates a lot of static that is quite annoying. - Audio Quality. Compared to powerbeats3, these headphones don't have good quality. The powerbeats3 have significantly more bass and significantly clearer highs. However, these headphones do have much better audio quality than Jaybird X2's. So just depends what you are comparing against. - Microphone Quality. Every time I used these headphones to talk to someone on a phone call the person I was talking to reported that they could not hear me. I determined after 2 or 3 calls that these headphones are not usable at all for phone calls. Very disappointing. Nice to haves: - Charging. I wish I could charge these headphones using a USB-C cable. Not a deal breaker, but would be nice

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Jeff,
      Thanks so much for taking the time to post such a comprehensive review of your Epic Air Elite's. Feedback as you know, definitely plays a critical role in product development. All of your points will be taken into consideration. Please always feel free to reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t if you ever have any feedback, or any functionality questions.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rating: 1 out of 5 stars

    Great Concept, Awful Sound

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Major issues first: the sound is awful for a $100+ set of ear bud. I have better sounds with $10 generic buds. It sounds like music playing through a tin can. The different sound settings (equalizer modes) do not help at all. For a $100+ set of ear buds, that's unacceptable. If you don't care that your music sounds like a poor AM radio connection, please read on. The design is great. The ear buds stay in place well. Connecting was super easy both the first time and subsequent times. The touch controls work reasonably well to increase and decrease volume, as well as skipping tracts. I never felt like the "Be Aware Mode" worked like it was supposed to. I could get it to activate, but aside from the sound quality diminishing (which was bad to begin with), I didn't notice a difference. Continued connectivity was on the low side of fair. As other users mentioned, turning my head (like to look for cars before crossing the street) would momentarily break the connection. While it generally came back quick, it was annoying and happened frequently enough that it's worth mentioning. Bottom line: The design is what you'd expect for the price. The performance is what I would expect from the $30 Walmart brand. I may have gotten a defective device...if that's the case, I think there is a quality control issue. And if my device is typical, I'd suggest spending your money on a product that will deliver the value you pay for.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Jason,
      So sorry to hear of your general disappointment with the epic air elite. This unit packs quite a punch with 110db of clear audio. Sounds like, from the list of issues described, that you received a bad unit. Our sincerest of apologies. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 5 out of 5 stars

    Impressed

    Posted
    Xtant
    • Tech Insider NetworkTech Insider Network

    The JLABS EPICAIR ELITE true wireless sport earbuds are my second attempt at wireless earphones/earbuds. The first pair were a few years backs and made by MODAL and later sold as Insignia. They sounded good but were not comfortable to wear and controls were a bit difficult. These JLABS EPICAIR ELITEs are 100% better! Right out of the box the fit was very good and they were very comfortable to wear. The touch controls are amazing especially for earbuds. The sound from the EPICAIR ELITEs is Awesome! They deliver great Highs and Mids with decent Bass considering their size. The EQ settings make a noticeable difference in the sound. I used them paired to my LG G7 ThinQ listening to both music and watching movies. With Music the EPICAIR ELITEs performed very well with great sound and the touch controls were very easy to get used to. While watching movies they were just as impressive especially during Light Sabre battles during Star Wars ;-) I was also impressed with the connectivity of the EPICAIR ELITEs. I had my G7 charging in the living room and went in the kitchen about 20 feet or away blocked by 2 walls and a refrigerator and never lost connection. Battery life has been good as well as I have used them for about 5 hours on the first charge so far. Overall I am very impressed with the JLAB EPICAIR ELITE earbuds and would recommend anyone looking for this type of earbuds to given them good look.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    So much potential...but wasted

    Posted
    Mattymarcilson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have had these buds for about two weeks and I use them everyday for about 4+ hours each day. I am in software and listen to the radio and music for the better part of the day. Pairing with my PC or phone was easy and I like the touch controls. Once you are used to the you know exactly how to use them and its really intuitive. The package comes with 7 pairs of ear tips that make it easy to find something that fits your ear. One set is even memory foam so you can get a really nice seal in the ear to block out the world. The sound quality is decent for true wireless buds. These are the only ear bud style phones I have used that fit comfortably in my ear and stay in. There is a lot to like here but there is more not to like. The first con is the "Be Aware" mode. The internal microphone that is used to amplify the sound outside creates a lot of white noise that dampens the listening experience quite a bit. Its a lot more useful to remove one earbud from the ear if you want to hear rather than activating the microphone. The next con is the connection. I have had to reconnect this device five times to my PC because it does not connect when I pull the buds out of the charger in the morning. Along with that, the buds do not stay joined. I have had instances almost everyday where one of the buds, if not both drop out for a second then repair and join. I am not sure if this is a connection issue with my source or the buds themselves but its really annoying.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey Mattymarcilson,
      So sorry to hear of the connection issues that you are experiencing, as well as the "white-noise" created by the be aware mode. Although there will be a slight noise, it should not be overbearing. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rating: 5 out of 5 stars

    I am impressed

    Posted
    Dirk300
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I had purchased the original Jlab Epic Air's. Left a rather poor review, specifically in the area of bluetooth connectivity. My purchase of the Elites did not get off to an awesome start. 1st pair had a bad driver in the right bud. Exchanged them at BB for a 2nd pair. Glad I did not give up. Jlab must have listened to all the reviews. These things are greatly improved. They appears to have taken customer comments very seriously and retooled the internals. The sound on these excellent and well balanced (at least to my ear). The Fit of the headphone is good as well. I have weird ears that do not hold a traditional ear fin headphone well. The Ear hooks are comfortable and i really like the foam ear plug (BB had spares for sale to so i picked those up as well). The place these really shine is the bluetooth connectivity. These are rock solid. They held up to me putting the phone in my left pocket while at the Gym on a fairly busy night. They stayed solid out side on a run as well. The only knock on these is they kept that stupid touch sensor. No feed back on the touch sensor and way to easy to adjust volume up and down in error. To be fair however the controls have been updated from the original so that it is not easy to skip tracks in error and the volume only goes up and down by 1 in error. Overall these are the best work out set of headphones I have used yet... and I have used a number of them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very solid, comfortable earbud/headphones

    Posted
    Camo
    • My Best Buy® Member

    I normally do my research before buying anything, but this one was an impulse buy. Pros (like many others have stated) Light and comfortable Really good sound music and phone We love that the case is the charger and it has a build in USB cord Cons(again, like many others have said) Earbuds are placed in the case backwards. I know this sounds funny and you get used to it but you would think that the design team would ahve caught this. If your phone is on the opposite side, it can disconnect but then reconnect. Volume controls with my meat-hooks for hands is not going to happen so I use the phone for volume control. The android app is worthless so don't even bother. Now I will say this is my first wireless set of earbuds so this is more comparing what i am used to (wired) vs this set. I wasn't sure if I would even like these and now I do not use anything else. For working out, they stay in and fit very well. the sound is really good, and can be loud if you wish, or you can have it low and be able to hear your music and the runner that is coming up on your left. The battery life is from my understanding, is average for total wireless earbuds. thee convenience factor is unreal, we love that it comes with a case that can be charged so that it has multiple charges stored up. not to mention that the case serves to protect them. So overall we are very happy with the purchase and the only reason i didn't give it a 5 was due to the price (we got them on sale so its justifiable at the sale price) and the case design (with them being in backwards) even though we are used to it now.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Spiraled after 2 weeks

    Posted
    JustinCredible
    • My Best Buy® Member

    I’ll start by saying these buds were pretty decent for about 2 weeks but they took a rapid turn for the worst after that. I was moderately satisfied with the sound quality but I knew I wasn’t going to get a premium sound when I made the purchase. Besides the fact that it took forever to choose which tip to use then not having anywhere to store the the others that I didn’t use for later,initially they were serviceable. After a few weeks of use the buttons went from sensitive to ultra sensitive. The volume level would randomly lower itself to zero. Pressing the right ear would bring it back up momentarily then lower again. I had to increase the volume on my device to stabilize it. The sensitivity caused me to skip multiple songs due to the 15-20 second delay. Then the right earpiece decided it no longer wanted to fully charge despite saying the battery was full. 17 minutes into the workout and everything shuts off. Then I have to turn on the left earpiece, which is still fully charged, and continue with one ear. All this is only possible if I don’t unplug the charging case........ever. I would charge the case overnight and unplug it in the morning. By the time I got off work, it’s absolutely dead. If you haven’t made the purchase yet....keep looking.

    No, I would not recommend this to a friend

    • Brand response

      JLab Audio Team

      Hey justincredible,
      So sorry to hear of the number of issues that you encountered with your Epic Air Elite Headphones. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may address each issue, and hopefully get you back up and running.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv