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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 56 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are positive about the controller's color. However, customers are negative about the button quality, with reports of buttons sticking or not working after a few weeks, and some customers have experienced functionality issues with the controller not working at all.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 56 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Happy with it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller in store, brand new and while the photo looks to be a teal blue backing, it is actually more of a sky blue so I was slightly disappointed with the color. However, the performance is great. Microsoft controllers are always great and this one is no different.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Grip

    Rated 5 out of 5 stars

    Perfect remote!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote honestly changed my gaming, I love the grips that is has on the front and the back of the controller. I was looking into the elite remotes but saw that they were way to expensive so I settled for this hoping it would be good. And it far exceeded my expectations, it’s amazing. The feel for the remote is awesome and the colors are just great !

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Overall performance

    Rated 5 out of 5 stars

    Feels new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the grips on this and the look. Feels like new even though it is used.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Grip

    Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine and nice color. Good grip in your hand but it didn’t come with the vbucks

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Great controller for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this controller so that the entire family can play certain games together. Works great and color is cool.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is great and is easy to use. For a refurbished controller I have not had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect PC Game Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, easy bluetooth pairing, and nice battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Solid blue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blue looks good, great controllers for PC use. Can’t go wrong with the Xbox one controller.

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 3 out of 5 stars

    Do not buy refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not realize it was refurbished until it came (my fault not theirs) however the buttons were stuck, I had to take apart what I could to unstick them. The controller has almost a delay when using

    No, I would not recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to the store in UNION, NJ but they sold our already. So the guy helped us order it for me. When I got it, it has scratches, found out it was a refurb. He said it was a brand new. Anyway this controllee has a nice grip. Worth the money. I recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really nice controller, great price on refurb.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My theory is, if the cost of a refurbished product plus the cost of Geek Squad protection is less than the cost of a new one, that's a win! The controller is really cool-looking, works great with Bluetooth and the kids love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Needed to replace my old controller because it was starting to have the thumbstick creep. This shipped fast, works flawlessly.

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 3 out of 5 stars

    Alright

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright for refurbished. The thumbstick chipped away a bit after a few weeks and the pause button started to stick within the year

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 3 out of 5 stars

    First time buying refurbished

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I buy refurbished and it will probably be the last time. After a few weeks the some the buttons stopped working.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 3 out of 5 stars

    Xbox remote

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something is rattling inside but still works most of the time. Except when piece gets stuck in buttons.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microsoft - Geek Squad Certified Refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox - Patrol Tech Special Edition This controller has been great no problems at all for a refirb

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Came in on time and in great like new shape

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors on this remote are gorgeous and smooth. The grey and teal is so nice to look at and there were no issues with the remote at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love it. It works great. They really love it that it is Fortnite related. Plus it was a great deal for being refurbished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this for my son because he loves red and I like to have an extra remote. Looks brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refurbished is great too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some doubts about a refurbished controller but I’m glad I purchased it . Not only did it save me some cash but it works just as well as a brand new one

    I would recommend this to a friend
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