Customer Ratings & Reviews

[Employee of bestbuy] No matter if its a simple pencil or a MacBook Pro always get Apple Care+. With accidents happening all the time it’s best to be covered to make sure you don’t have to go without your favorite Apple products. Most copays are less than a hundred dollars but without it a simple screen repair can be $300 plus.

20 month old iPad 6 generation died day after installing iOS 15. Did not purchase Apple Care on iPhones and iPads because they worked until original coverage expired, well not this time. Purchasing Apple Care and extended coverage until supply chain problems are resolved and who knows what parts from what suppliers intended for what devices are in device purchased.

A smart decision to always get the added protection on any device. They forgot to tell me the fine print that any damage that happens to your device will still cost you some money for the repair or replacements. For example my sons iPad screen shattered and it cost me $50 for a refurbished one. Which is a lot cheaper than buying a new one flat out. Only complaint is the employee didn’t fill me in on the fees.

As a proud owner of the iPad 9th Generation, I wanted to ensure that my device would remain in pristine condition and receive the best possible support if any issues arose. That's why I decided to invest in Geek Squad Protection for my iPad, and I must say, it has been an absolute game-changer! Right from the start, Geek Squad's customer service impressed me. The process of purchasing the protection package was seamless, with the representative going above and beyond to explain all the details and benefits. Their knowledge and friendly demeanor made me feel confident that I had made the right choice. Geek Squad Protection for my iPad provides comprehensive coverage that goes beyond just accidental damage protection. From spills and drops to mechanical failures and even battery issues, they've got it all covered. Knowing that my iPad is protected against a wide range of potential problems gives me peace of mind and allows me to fully enjoy using my device without worrying about the "what ifs." One of the standout features of Geek Squad Protection is their exceptional customer support. I had a minor issue with my iPad's charging port, and when I reached out to Geek Squad, their response was prompt and professional. The representative I spoke with patiently listened to my concerns, offered troubleshooting advice, and even arranged for a convenient appointment at a nearby Best Buy store to have my iPad checked. The Geek Squad technician who assisted me was incredibly knowledgeable and skilled. They diagnosed the issue quickly and efficiently, and within a short time, my iPad was back in my hands, fully repaired and functioning perfectly. The expertise and attention to detail displayed by the technician were truly impressive, leaving me with a strong sense of confidence in their abilities. Geek Squad Protection also offers a seamless and hassle-free claims process. The online portal allows you to easily submit a claim, and the tracking feature enables you to stay updated on the status of your repair. This level of transparency and convenience is highly appreciated, as it keeps you informed every step of the way. Furthermore, Geek Squad's protection plan extends beyond just repairs. If, for any reason, my iPad cannot be fixed, they provide a replacement, ensuring that I am never without a device. This added level of assurance is invaluable, especially for those who heavily rely on their iPads for work, school, or entertainment purposes. In conclusion, Geek Squad Protection for my iPad 9th Generation has proven to be an excellent investment. With their comprehensive coverage, exceptional customer support, and convenient claims process, I can confidently say that my device is in good hands. Thanks to Geek Squad, I can enjoy using my iPad to its fullest potential, knowing that any unexpected issues will be taken care of swiftly and professionally.

Fair price for great protection. I haven't had to use this yet but I think the price is super manageable for the product

Great protection plan. Monthly psyment very affordable. Recommend to everyone to protect your apple investment.

Ive gone without apple care before and regretted it badly so I got it on a monthly plan and I feel protected!

I have no issues with this product, except one. There is not much storage on it. I had to purchase more. I use this product for school using specific software. But so far so good. And it's been two weeks. Very beginner friendly. Especially if you are not familiar with apple products.The quality is better than expected. Overall I am happy with my purchase.

It is one of the best services I have purchased. The coverage is exceptional. The service is super fast. The only thing I don't like is that the products they give you in exchange if yours cannot be fixed are refurbished

I purchased this when I purchased my iPad. I likely wouldn’t have if the iPad was for personal use but it’s for business so I thought it was probably for the best.

Great piece of mind to have my son’s iPad! We thankfully have not had any issues or had to use it in the 3 months we had it but I will updated about the ease of use if we ever use it!

As far as I am concerned an important insurance policy. If for no other reason for battery replacement

I use apple care for all my apple products, it definitely comes in Handy

Having insurance for your expensive product is a simple no-brainer. One must have insurance if you were serious about protecting your product. Accidents happen, and the worst thing would be to not be able to have it fixed. This is a must have.

Cant really say how well it works but from what i understand there is fees etc for fixing your product even though you bought the protection plan. To me thats stupid because any other brand you buy a protection plan everything is covered free under your protection plan. I mean thats the point. But with apple care you pay for the protection plan to basically get what discounted repairs? I dont know. I purchased because i always buy protection for my electronics especially ones my kid will use.

Got this apple care plan with the ipad I bought my nephew. Nice to know its covered

I put this on my son for his protection but best buy gave me 3 months for free it's very good

I purchased this for my Apple tablet so if anything happens to it.. it can get fixed

Worth the money to protect your money….Apple products look cool but you need to add this coverage for the unexpected

I have not had to use the product yet. I am grateful to know if I have a problem it will be taken care of by Apple. The billing is low and affordable. I would recommend.