Customer Ratings & Reviews

Best insurance It’s hard for me not to get this insurance for my headphones… I normally beat the crap out of my headphones… Since the insurance is two years long… Around the year and a half to the to your mark my headphones always end up messing up… This insurance covers the headphones… It’s probably the best investment you’ll ever make

Geek squad mounted 75 inch TV to the wall. There was some issues with the cords not being long enough. But the representative knew just what to do and had the TV up and running in no time. He also stated if there was any issues don’t hesitate to contact him. Will call geek squad for all our future installation needs.

I honestly expected to be told that due to the pandemic I wouldn't be able get service on my damaged phone because the stores were closed for in store visits. Anywho, the GS agent I chatted online said the opposite. Due to the pandemic they were not requiring physical verification of damage. The only pain was making the deductible payment, then GS sent me a replacement device in two days with no hassle at all.

These are a great set of headphones. Calls are crystal clear and sound of music is amazing! I like the fact that these go over the top of your head. I dislike the earbuds because the seem to always fall out of my ears. You wont regret this purchase!

if you know those cheap ear buds are going to break add the price of this plan and raise your budget. I do like the protection plan but its more of a impulse buy made at the cash wrap with no thought about using it. would having to replace 14 dollar ear buds put me on the street without geeksquad? it was easy to cash in and was even offered again. i passed on it

The Best Buy membership is the only way I shop. Member is munts, Untiurited Geek Squad which definitely adds to my menta security not to mention the tree 24 month protection plans with all purchases!!

Quite literally has saved me so much money on several occasions. I've been able to replace my hardware for merely the price of renewed protection after nearly the full 2 years of use. Pays for itself several times over.

I always buy from Best Buy and get the extended warranty on electronic items of certain value such as fitbit type watches, ear buds and laptops. I have used their warranties extensively and will continue to use them, I guess that I am just hard on electronics - they usually break before warranty is up and I get to replace them and use warranty again.

I always get Geek Squad or Best buy insurance on products that I constantly use every day or On products that I know most likely I will overload them with work or the Use. You take them to Best Buy if they can fix it they’ll do it no problem if they can’t they’ll credit you back or I’ll give you a new one. Can’t beat that. Peace of mind is what you’re buying.

I highly recommend best buy protection on all your devices. If something goes wrong, Best Buy technicians try to resolve problem. If they cannot they give you a new product compatible to the one you have. Highly recommend. They even come to your home to install product your purchased with best buy.

We have used this and never had an issue for repairs or replacement of broken/impaired items. However, I was a little annoyed that you have to re-purchase coverage even when you have time lwft on your geek squad warranty. For example, I had 2 yr coverage and needed to replace an item. They replaced the item but said that it was a one time use on the warranty and so the replacement item was not covered as the warranty was now void. So I had to repurchase new coverage. I understand from a business aspect but it is a little off pointing from a customer view point.

The geek squad techs mounted my tv and set it up very quickly and professionally. Ran the wires in the wall so you could not see them running from my sat receiver and security cameras. They cleaned up after themselves, taking trash with them. Well worth it to have them install the tv because I could not install it on the wall by myself. Great job, guys.

I always buy the accidental geek squad replacements on elegible products. They cover normal wear and tear, manufacture defects and even cracked screens. This is a must especially when you have little ones. The product gets replaced in store! No need to contact manufacturer and call a number just take it to the store. Best Buy does it all for you.

The replacement warranty allows me to replace the item, for any reason, at the end of the 2-year time frame.... which means I can always have the latest electronic device available, along with the added protection time. The key is to mark your calendar or set a notice in your phone ahead of time for that deadline date.

Geek squad has the best coverage out there. No one else can compare. I only buy from best buy becuase of geeksquad.

We purchased the protection plan 3 years ago and wouldn't let it lapse for any reason. The service we get, at home or in the store, is fantastic. There is an additional time allotment for returns and coverage which can't be beat. We have actually given the protection plan as a gift and get nothing but good vibes coming back at us.

Recommend the service plan especially for any electronic devices is you have kids like me. Purchased Nintendo switch for my older son, some weeks later my little 4 year old breaks the screen by accident. With the accident service plan was able to replace it at no cost to me. That’s a definite plus.

It is an outstanding service that I have used numerous times during the year of ownership. I was hoping all of the NEW products purchased from would not need so much attention. It has saved me a lot of money during this past year. Geek squad is COVID centric and follows all of the guidelines for your assurance.

I’m not into wireless earphones and wasn’t willing to pay so expensive for something I really only would use in a gym setting. These actually are pretty great, when I have them on I can barely hear my surroundings. The sound itself doesn’t get extremely loud, but because of the noise reduction it’s sufficient. My only issue with them is the actually buds that go in your ear. They do come in different sizes to switch and see which works for you, but all of them end up hurting the inside of my ear after more than an hour of use.

Always good to have. The purchase protection service is always helpful and right after making puchase of any item. Cashiers are asking customers would they like Geek Squad Sevice.