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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 257 reviews

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Rating by feature

  • Battery Life

    Rating 3.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the m15 R4 laptop's high performance, powerful GPU ideal for gaming and 3D modeling, and sharp, high refresh rate screen. Positive feedback also highlights the keyboard quality and sleek design. However, some users point to significant drawbacks regarding battery life, overheating issues, and loud fan noise. The soldered RAM was also a point of concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 257 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Alienware Beast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right after personal set up, I jumped back into my LoL tournaments and i couldnt believe how beastly this thing is! not to mention it is a customizable gaming laptop which you dont see really, so when i need certain upgrades later itll be able to advance without having to drop thousands on a new one. Props alienware on a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great !!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop runs everything up to par. Could have a little more ram.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Pretty pleased once you stomach the cost

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, gets got and is expensive but performs

    I would recommend this to a friend
  • Pros mentioned:
    Gpu, Performance

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent deal on a rtx 3070 laptop. Plays games well at 1080p 300 hz

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Tv/computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well! Smooth running and doesn't overheat easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    RAM not upgradable! (had to return)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    higher stars because Alienware is an excellent company for machines for light uses if you are looking to use for gaming etc. I animate and was looking to use as a strong machine to render my After Effects projects on the go. I removed 1 star because I was told at purchase that the RAM/Memory can be upgraded to 32 GB. When I took the laptop back in to Best Buy, Geek squad informed me that the memory on this model is sautered in and cannot be upgraded beyond 16GB! I had to return and exchange for another laptop that would have the ability to run a higher capacity of memory heavy projects. Look elsewhere if you must upgrade to higher ram. Disappointing situation that took many hours from my project getting done, though the Best Buy associates really worked some magic to make another option available same day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Birthday Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a wonderful machine that can handle most AAA titles with ease! The unit needs a cooling pad to have good airflow but it's warm at best when doing heavy gaming! Would totally recommend for anyone looking into their first Alienware portable laptop!

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Alienware Gaming Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be my fourth Alienware laptop now. Lightweight and fast. If you are looking for a graphically capable laptop, this is it. Downside is you cannot expand the ram since it is soldered to the motherboard. You can expand to 2 additional NVME storage.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty well. The only thing i’m skeptical about is how hot it gets. Even on a stand in certain games my CPU reaches a steady average of around 97 degrees celsius. We’ll see how long it keeps up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Alienware m15 r4 perfect gaming PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for a great price. Upgraded the storage with another NVMe chip worked flawlessly; however, understand that you will need to purchase another heat sink to support additional storage. The system is fast and responsive, so great PC for the buck on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Powerful gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this powerful gaming laptop, got so much potential. I've been benchmarking it since I picked it up and its been surprising me more and more everytime, with some optimization and throttlestop this laptop can work nicely, definitely recommended for anybody trying to game on the go.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Alienware m15 R4 Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade from the previous laptop, but took some work to get all the features to work. Had some audio issues initially, but was able to get that to work.

    I would recommend this to a friend
  • Pros mentioned:
    Gpu

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the new Alienware m15r4. It’s nice to have an updated RTX 3070 mobile card. Super easy to upgrade the second M.2 SSD slot. Added a 2tb 970evo plus. Only thing I noticed was no second heatsink for the second slot. You can get a Dell OEM part off Amazon though. Totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop! With great cooling for a laptop anyways. Ive plyed for hours and it mever gets up 63°. Stays around 61° with my cooling pad. Has no trouble playing anything you throw at it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    I got a defective product.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and return it within a week, first I notice it was running hot and was throttling in some games and then I noticed the screen had dead pixels hadn’t notice it at first because I had a monitor connected to it, but once I saw the dead pixel I decided to return it, also for some reason when gaming it would drain the battery even when connected to the wall makes no sense. I would recommend to stay away from this product is not worth the price.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Luis,

      Thank you for taking the time to leave us your valued feedback. We sincerely apologize for the issues you had with your Alienware M15 R4. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future. For future reference,

      Here are the steps to help resolve your issue:
      1. Update the BIOS.
      2. Configure Alienware Command Center.
      •Open Alienware Command Center
      •Set the Active System Theme - Thermal as Performance Mode
      3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
      •Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
      4. Launch the Alienware Command Center and go to Fusion and monitor the CPU frequency. Ensure that the CPU frequency is within the range during the first 5 minutes under performance mode.
      5. Monitor the CPU temperature on the Fusion page
      •The CPU peak temperature should be less than or equal to (≤) 100 ℃
      •When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
      •Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m15R2, m17, and m17R2 systems

      You can read the full article on how to solve overheating issues here: https://dell.to/3F25rqN

      If you require further assistance, you can contact Dell directly with the information below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell 1-800-624-9896

      Best,
      Ashley@Dell Dell

  • Rated 4 out of 5 stars

    Fast but Hot/Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Fast Laptop, great performance.. The thermals left something to be desired.. The keyboard gets very very warm when gaming (think space heater here).. and it is really loud.. even with my headphones on it was annoyingly loud... That aside you won't get a better 3070 performing laptop thought A note to those looking to buy: this laptop does not allow you to upgrade the memory.. you can add another NVME ssd but the memory is stuck at 16Gb..

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great gaming computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible gaming computer- fully supports VR gaming and DCS flight simulations. Generally use it plugged in - so battery issues sited in other reviews have not been a problem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    beast mode check...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great speed and power all you need a super beast .product was used or flawed from factory small things but may be important to others to know .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for VR

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly will go to a black screen when using external monitors. This is a known issue, there are a few fixes, really depends on the game. Usually has to do with the refresh rate not being supported on external monitors and thus you have to go into settings and manually change. Would be nice if it just picked up on the settings Plug and play style. This laptop will work with steam VR, and was the main reason I bought it. Went through 3 laptops to find one that actually worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultimate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design is just from cloud 9. ordering and delivery of product was excellent and to top it up I was taken through excellent advice on how to get it ordered even with my limited resources. Price from Best Buy was most competitive.

    I would recommend this to a friend
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