Customer Ratings & Reviews

Awesome laptop, great performance and build. Only setback is the high thermals

Still in the early phases of using it, but it's been as advertised. Played a couple games and have not observed any issues. At first I was worried due to temps of the CPU running high, but after review of the product and others, it appears this is normal and it's designed to run at those temps (90-100C) when playing games. Note depending on your settings, the fans will be running and can be heard easily during gaming so I'd suggest using a headset. When I wore mine, I couldn't hear them at all so it's not that loud, but they gotta run to keep a good card like a 4080 running smoothly. Overall it's been all that I could ask for. I'm not a huge computer geek so I don't know all the ins and outs but for gaming purposes I've had no issues whatsoever at this point in time. I will note that one con I did find was the alienware command center wouldn't boot properly. You'll need to ensure you've updated all drivers including the BiOS. Along with following their onsite instructions to uninstall and reinstall it. The most likely reason is compatibility issues with Windows 11 but I'm not 100% sure, but saw it was a very common issue among all alienware products.

I've been very impressed with this laptop. I was a bit hesitant to buy an Alienware because of some reviews that seem to bag on them. But it is super high-quality, blazing fast, best support on the market. The only issue I've run into is if it is a sleep for a long time, it opens to an error; but not biggie. Cranks out AAA titles.

I bought this open box fair for a very good price. Honestly can’t get this type of performance for the price paid. Had some cosmetic issues but ran perfect. Upgraded the ram and the beast did not disappoint!

i manage to control the heat of the Amd chipset. ultimately, I had to return it due to blue screens while not using the charger (open box purchase). maybe it's due to Optimus attempting to switch between different modes. Alienware software isn't the greatest. its finicky outdated software for those who are unfamiliar.

The laptop is nice, premium feel, great build quality, perhaps the most premium design on the market but it weighs alot at 7.4 pounds. Dell ship it with the large power brick instead of slim like the x16 or the uk/eu variant and then charge 200 on their website for the slim version. The brick weights almost as much as the laptop! This laptop is a desktop replacement with a solid cpu 3 ( not 4 m.w slots ) on the ryzen model and ram is not soldered for easy upgrades. The downfall with this mschine the the alienware software snd with the ryzen model you cannot easily control overclock or uv because ryzen master and universal tuner does not support the dragon cpu architecture. The custom motherboard is a great design but it all falls far when it thermal throttles and dells command command center aka acc is buggy and useless. Get the intel version thet you csn control with universal tuner and intels toolkit. I returned this item sadly.

Good for gaming, it is loud though and pretty heavy for its size.

This Laptop is powerfull enough to play Straship Troopers Extermination on epic mode with no lags even when the 10th horde with more then 3 hundred enemies show up at the same time. So i rcomend this one for shure. The only bad thing is the battery life, don´t even try to play without the charger.

This laptop is built like a tank and just feels solid. It has a very sleek rubberized metal frame that has zero give or flex while typing. The keyboard is very nice, you can customize the RGB of each key individually. Good display, perfect resolution and great response on the panel for gaming, not quite as smooth as an OLED display but surprisingly pretty close with no ghosting that I could see. The internal fans cool very effectively and even on max settings aren't crazy loud though propping up the laptop on a stand that allows airflow helps cooling considerably. I have been using this thing for both gaming and audio production tasks and it's a champ though I did need to upgrade the RAM. Rest assured I'm running two sticks of Corsair Vengeance ddr5 4800mhz 32GB for 64GB total system memory and it's stable as can be. This system is a beast and Dell has really outdone themselves with it.

I bought an open box. The item did not come with a charger. I bought one. I then found out the keyboard was broken. I used an external keyboard until I put a new keyboard in the laptop. Those were the bad things. I did get this at a great price and the pc is great and handles everything I throw at it. If I weren’t tech savvy this unit would have been returned immediately.

some issues, good for open box deal dont buy full price

This gaming PC is great for gaming. The downside to this labtop is that it gets very hot when gaming. I play the new cod on utlra settings with the texture on extreme with RTX off. It pushes 220 fps with those settings.

Open box device has a few issues, but were easily fixed. I haven’t had a problem with it after a good factory reset. Easy to upgrade device as well.

That’s a nice laptop and I will recommend that for anyone out there.

One day thats how long the machine lasted, one day before complete power failure. After just 24 hours of normal use, we turned it on and smoke came out of the machine and it was no more. BUT while it was working the keyboard was excelllent, the screen was crisp, we had amazing performance. The speakers were loud but lacked bass, and yes it was a fine machine for the brief time i had with it, I cant recommend something that wasnt built to last 2 days....

Nice quality in this product i love alienware the battery is the only thing i will change

The laptop is good , but it gets too hot , and it makes a lot of noise .

The computer worked mostly fine for a week besides running at 102c when gaming and getting as high as 95c just watching youtube. It started getting hardware related BSOD crashes and was so unstable I couldn't even reinstall windows. Exchanged for the Intel version and overall performance is much better. With both of them on sale there is zero reason to buy this one over the intel model.

Great performance, but bios needs more options. Dell locks memory speed to what comes stock. Overall, it's a good laptop with a great display. I'd still buy it if I had to make the choice all over again.

So far i really like the laptop. It plays any game i want without any lag for the most part. I will say the battery life is absolutely abysmal. Dont plan on gaming on battery power ever. I have a more in depth review on youtube just look up Alienware m16 AMD 2023 honest review