Customer Ratings & Reviews
- Model:
- RM83C-1001NW
- |
- SKU:
- 6598708
Customer reviews
Rating 4.4 out of 5 stars with 163 reviews
(163 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Paper Pro for its excellent writing experience and ease of use, making note-taking during meetings much simpler. The long battery life and useful features like text conversion are also appreciated. However, some customers have expressed concerns about the display quality, occasional freezing, ghosting, lag, and refresh rate, while others feel the product is somewhat expensive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Display quality
Rated 1 out of 5 stars
Defective Ghosting Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. We purchase a month ago and we are having excessive ghosting as per the tech support at Remarkable. I can't find my receipt as it was a gift and they will not replace it. Apparently ghosting is very common and their customer service is awful. Waste of $$.
No, I would not recommend this to a friendBrand response from remarkable Team
Posted .Hi Scott! Thank you for taking the time to share your experience with your reMarkable tablet. We understand your frustration regarding the ghosting issue you've encountered and the difficulties you've faced with customer support. Our team has reached out to you directly to assist you with this issue.
- Pros mentioned:Writing experience
Rated 1 out of 5 stars
Sync Problem and Dead Pixels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The synchronization is extremely slow. It takes more than a day to see the sync changes across various tablets and their respective apps. While the writing experience is satisfactory, I am encountering dead pixels on my tablet.
No, I would not recommend this to a friendBrand response from remarkable Team
Posted .Hi! We appreciate the feedback you have given and are glad you love the writing experience. For the sync issue and dead pixels that you encounter, please reach out to our support team as they would be happy to assist further. You can do so here: https://support.remarkable.com/s/contactsupport
Rated 1 out of 5 stars
Terrible customer support for product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service from Remarkable Pro is terrible. Like the tablet, it writes well. The issue is the desktop app. I have been on Remarkable chat support three times because their download does not work. I was finally told there was nothing they could do. $700 tablet and there is nothing they can do. Seriously!?
No, I would not recommend this to a friendBrand response from remarkable Team
Posted .Hi Alana! I understand the inconvenience you've experienced with our desktop app. It seems our support team is handling your case continuously as of now. Please continue to contact them to have this resolved. We’re committed to ensuring a better experience for all of our users, and we'll take note of your feedback to improve in all aspects of our services.